Epson WorkForce Pro WF-4820 Users Guide - Page 301
Product Does Not Appear in Mac Printer Window, Windows only, Parent topic
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• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display nonASCII characters. • Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. • Make sure your product is not connected to a guest network. • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: Uninstall your product software. 3. Restart your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router. • If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems 301