Epson WorkForce Pro WF-C4810 Users Guide - Page 315
Solving Copying Problems, Epson Scan 2 Utility
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• If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • Check the network connection setting in the Epson Scan 2 Utility. • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility: Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the product and computer. Restart the product. • If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your product, and click Add. • If the product and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan from a Smartphone or Tablet Scanning a Document in Epson ScanSmart Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Solving Copying Problems Check these solutions if you have problems copying with your product. 315