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Epson WorkForce WF-2540 User Guide - Page 260

Cannot Send or Receive Faxes, Cannot Receive Faxes with a Telephone Connected to Your Product

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Cannot Send or Receive Faxes Cannot Receive Faxes with a Telephone Connected to Your Product Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • Make sure the recipient's fax machine is turned on and working. • Make sure paper is loaded correctly in your product. • Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on. • Check that the cable connecting your telephone wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off your product's dial tone detection settings. • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • If your telephone line has static, turn off your product's error correction mode fax communication setting and try faxing again. • Try lowering your product's fax speed setting. • Make sure the error correction mode setting is turned on if you are trying to send or receive a color fax. Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems 260

Section	Page
Contents	3
Product Basics	14
Setting Up the Control Panel	14
Control Panel Buttons and Lights	14
Changing LCD Screen Language	15
Turning Off Control Panel Sounds	16
Product Parts Locations	17
Product Parts - Top and Front	18
Product Parts - Inside	21
Product Parts - Back	22
Scanning, Copying, and Faxing from the Control Panel	22
The Sleep Timer	23
Changing the Sleep Timer Setting From the Control Panel	23
Changing the Sleep Timer Setting - Windows	24
Changing the Sleep Timer Setting - Mac OS X	25
Epson Connect Solutions for Smartphones, Tablets, and More	26
Using Epson Email Print	27
Using the Epson iPrint Mobile App	27
Using Epson Remote Print	27
Using Epson Scan to Cloud	28
Using AirPrint	28
Using Google Cloud Print	29
Selecting Wireless Network Settings From the Control Panel	30
Loading Paper	32
Loading Paper for Documents	32
Loading Paper for Photos	35
Loading Envelopes	38
Paper Loading Capacity	41
Available EPSON Papers	42
Borderless Paper Type Compatibility	43
Paper or Media Type Settings	44
Placing Originals on the Product	46
Placing Originals on the Scanner Glass	46
Placing Originals in the Automatic Document Feeder	47
Copying	51
Copying Documents or Photos	51
Paper Type Settings - Copying	52
Paper Size Settings - Copying	53
Copying Options	54
Copying ID Cards	54
Printing From a Computer	57
Printing with Windows	57
Selecting Basic Print Settings - Windows	57
Print Quality Options - Windows	60
Multi-Page Printing Options - Windows	60
Selecting Double-sided Printing Settings - Windows	60
Double-sided Printing Options - Windows	62
Selecting Additional Layout and Print Options - Windows	62
Custom Color Correction Options - Windows	64
Image Options and Additional Settings - Windows	65
Header/Footer Settings - Windows	66
Selecting a Printing Preset - Windows	66
Printing Your Document or Photo - Windows	67
Selecting Default Print Settings - Windows	68
Changing the Language of the Printer Software Screens	69
Changing Automatic Update Options	70
Printing with Mac OS X	71
Selecting Basic Print Settings - Mac OS X	72
Print Quality Options - Mac OS X	75
Print Options - Mac OS X	75
Selecting Page Setup Settings - Mac OS X	76
Selecting Print Layout Options - Mac OS X	77
Managing Color - Mac OS X	78
Color Matching and Color Options - Mac OS X	79
Selecting Printing Preferences - Mac OS X	79
Printing Preferences - Mac OS X	80
Printing Your Document or Photo - Mac OS X	81
Checking Print Status - Mac OS X	81
Cancelling Printing Using a Product Button	83
Scanning	84
Starting a Scan	84
Starting a Scan Using the Product Control Panel	84
Scan to USB Device Options	86
Changing Default Scan Button Settings	87
Starting a Scan Using the Epson Scan Icon	87
Starting a Scan from a Scanning Program	90
Selecting Epson Scan Settings	92
Scan Modes	92
Selecting the Scan Mode	92
Scanning in Office Mode	93
Available Document Source Settings - Office Mode	95
Selecting a Scan Area - Office Mode	96
Available Image Adjustments - Office Mode	97
Scanning in Home Mode	98
Selecting a Scan Area - Home Mode	101
Available Image Adjustments - Home Mode	104
Selecting a Scan Size - Home Mode	105
Scanning in Professional Mode	107
Available Document Source Settings - Professional Mode	110
Available Image Types - Professional Mode	110
Selecting a Scan Area - Professional Mode	110
Available Image Adjustments - Professional Mode	113
Selecting a Scan Size - Professional Mode	115
Image Preview Guidelines	118
Scan Resolution Guidelines	118
Selecting Scan File Settings	119
Available Scanned File Types and Optional Settings	120
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	121
Available Scan Settings - Mac OS X Image Capture	123
Scanning Special Projects	123
Scanning to a PDF File	123
Restoring Photo Colors as You Scan	126
Convert Scanned Documents to Editable Text (OCR)	127
Scanning Using OCR - Windows	127
Scanning Using OCR - Mac OS X	129
Faxing	132
Connecting a Telephone or Answering Machine	132
Setting Up Fax Features	139
Setting Up Fax Features Using the Product Control Panel	139
Selecting Your Country or Region	139
Selecting the Date and Time	140
Entering Fax Header Information	142
Entering Numbers and Characters for Faxing	143
Selecting Fax Send and Receive Settings	144
Selecting Fax Communication Settings	145
Printing Fax Reports	146
Restoring Default Fax Settings	147
Fax Sending Options	148
Fax Receive Options	149
Fax Communications Options	149
Fax Report Options	151
Restore Default Settings Options	151
Setting Up Fax Features Using the Fax Utility - Windows	151
Setting Up Fax Features Using the Fax Utility - Mac OS X	153
Setting Up Speed Dial and Group Dial Lists	154
Setting Up Speed/Group Dial Lists Using the Product Control Panel	154
Creating Speed Dial List Entries	155
Printing Your Speed Dial List	157
Creating Group Dial List Entries	158
Printing Your Group Dial List	160
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	162
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac OS X	165
Sending Faxes	166
Sending Faxes from the Product Control Panel	167
Manually Dialing or Redialing Fax Numbers	167
Selecting Fax Numbers From Speed or Group Dial Lists	168
Dialing Fax Numbers from a Connected Telephone	169
Broadcasting a Fax	170
Sending a Fax at a Specified Time	172
Fax Send Options	173
Sending Faxes Using the Fax Utility - Windows	173
Sending Faxes Using the Fax Utility - Mac OS X	175
Receiving Faxes	178
Fax Reception	178
Receiving Faxes Automatically (Auto Answer)	179
Receiving Faxes Manually	179
Using USB Flash Drives With Your Product	181
Inserting a USB Flash Drive	181
Removing a USB Flash Drive	181
Transferring Files on a USB Flash Drive	181
Setting Up File Sharing for File Transfers From Your Computer	182
Transferring Files from a USB Flash Drive to Your Computer	182
Replacing Ink Cartridges	184
Check Cartridge Status	184
Checking Cartridge Status on the LCD Screen	184
Checking Cartridge Status with Windows	185
Checking Cartridge Status with Mac OS X	188
Purchase Epson Ink Cartridges	190
Ink Cartridge Part Numbers	190
Removing and Installing Ink Cartridges	191
Replacing Ink Cartridges Using a Computer Utility	197
Printing With Black Ink and Expended Color Cartridges	198
Printing With Expended Color Cartridges - Windows	199
Printing With Expended Color Cartridges - Mac OS X	199
Conserving Low Black Ink with Windows	201
Adjusting Print Quality	203
Print Head Maintenance	203
Print Head Nozzle Check	203
Checking the Nozzles Using the Product Control Panel	203
Checking the Nozzles Using a Computer Utility	206
Print Head Cleaning	209
Cleaning the Print Head Using the Product Control Panel	209
Cleaning the Print Head Using a Computer Utility	211
Print Head Alignment	214
Aligning the Print Head Using the Product Control Panel	214
Aligning the Print Head Using a Computer Utility	216
Cleaning the Paper Path	217
Cleaning and Transporting Your Product	219
Cleaning Your Product	219
Transporting Your Product	221
Solving Problems	223
Checking for Software Updates	223
Product Status Messages	224
Running a Product Check	225
Resetting Control Panel Defaults	226
Solving Setup Problems	227
Noise After Ink Installation	228
Software Installation Problems	228
Control Panel Setup Problems	229
Solving Network Problems	229
Product Cannot Connect to a Wireless Router or Access Point	229
Network Software Cannot Find Product on a Network	230
Product Does Not Appear in Mac OS X Printer Window	231
Cannot Print Over a Network	231
Cannot Scan Over a Network	232
Printing a Network Status Sheet	233
Solving Copying Problems	233
Product Makes Noise, But Nothing Copies	233
Product Makes Noise When It Sits for a While	234
Solving Paper Problems	234
Paper Feeding Problems	234
Paper Jam Problems	235
Document Jams in the Automatic Document Feeder	237
Paper Ejection Problems	241
Solving Problems Printing from a Computer	241
Nothing Prints	242
Product Icon Does Not Appear in Windows Taskbar	243
Error After Cartridge Replacement	243
Printing is Slow	244
Solving Page Layout and Content Problems	245
Inverted Image	245
Too Many Copies Print	245
Blank Pages Print	246
Incorrect Margins on Printout	246
Border Appears on Borderless Prints	247
Incorrect Characters Print	247
Incorrect Image Size or Position	248
Slanted Printout	249
Solving Print Quality Problems	249
White or Dark Lines in Printout	249
Blurry or Smeared Printout	250
Faint Printout or Printout Has Gaps	251
Grainy Printout	252
Incorrect Colors	253
Solving Scanning Problems	254
Scanning Software Does Not Operate Correctly	254
Cannot Start Epson Scan	254
Solving Scanned Image Quality Problems	255
Image Consists of a Few Dots Only	256
Line of Dots Appears in All Scanned Images	256
Straight Lines in an Image Appear Crooked	257
Image is Distorted or Blurry	257
Image Colors are Patchy at the Edges	257
Image is Too Dark	257
Back of Original Image Appears in Scanned Image	258
Ripple Patterns Appear in an Image	258
Image is Scanned Upside-Down	258
Scanned Image Colors Do Not Match Original Colors	258
Scan Area is Not Adjustable in Thumbnail Preview	259
Scanned Image Edges are Cropped	259
Solving Faxing Problems	259
Cannot Send or Receive Faxes	260
Cannot Receive Faxes with a Telephone Connected to Your Product	261
Cannot Transfer Files To or From a USB Flash Drive	261
When to Uninstall Your Product Software	262
Uninstalling Product Software - Windows	262
Uninstalling Product Software - Mac OS X	263
Where to Get Help	263
Technical Specifications	265
EPEAT Registration	265
Windows System Requirements	266
Mac System Requirements	266
Printing Specifications	266
Scanning Specifications	267
Automatic Document Feeder (ADF) Specifications	267
Fax Specifications	268
Paper Specifications	268
Printable Area Specifications	269
Ink Cartridge Specifications	271
Dimension Specifications	272
Electrical Specifications	272
Environmental Specifications	273
Interface Specifications	273
External USB Device Specifications	273
Network Interface Specifications	273
Safety and Approvals Specifications	274
Notices	275
FCC Compliance Statement	275
Software Notices	278
Trademarks	281
Copyright Notice	282
libTIFF Software Acknowledgment	282
A Note Concerning Responsible Use of Copyrighted Materials	283
Default Delay Times for Power Management for Epson Products	283

Match case Limit results 1 per page

Cannot Send or Receive Faxes

Cannot Receive Faxes with a Telephone Connected to Your Product

Parent topic:

Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• Make sure the recipient's fax machine is turned on and working.

• Make sure paper is loaded correctly in your product.

• Make sure Auto Answer mode is turned on to receive faxes automatically. Check your product control

panel to see if this mode is turned on.

• Check that the cable connecting your telephone wall jack to your product's

LINE

port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, turn off your product's dial tone detection settings.

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• If your telephone line has static, turn off your product's error correction mode fax communication

setting and try faxing again.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode setting is turned on if you are trying to send or receive a color fax.

Note:

Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

260