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Gateway MC7310u MU.WA200.001 - Gateway Notebook Reference Guide with eRecovery - Page 108

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CHAPTER 8: Troubleshooting Internet You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of your modem jack, see "Back" on page 10. -OR- If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack. For the location of your network jack, see "Left" on page 7. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 108. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press ENTER. You see an "Unable to locate host" message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. 102

Section	Page
Contents	3
About This Reference	7
About this guide	8
Accessing your online User Guide	8
Gateway contact information	8
Contacting Gateway Customer Care	8
Gateway model and serial number	9
Microsoft Certificate of Authenticity	9
For more information	9
Checking Out Your Notebook	11
Front	12
Left	13
Right	15
Back	16
Bottom	17
Keyboard area	18
Keyboard area for select models	18
LCD panel	20
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your notebook	23
Avoiding discomfort and injury from repetitive strain	24
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting to a broadband modem or network	26
Connecting the optional dial-up modem	27
Starting your notebook	29
Waking up your notebook	30
Turning off your notebook	30
Restarting (rebooting) your notebook	31
Using the status indicators	32
Using the keyboard	34
Key types	35
System key combinations	36
Using the EZ Pad touchpad	39
Using the optional multimedia panel	42
Multimedia panel for select models	42
Using the optional webcam	44
Adjusting the brightness	47
Adjusting the volume	48
Turning your wireless radio on or off	50
IEEE 802.11 wireless network radio	50
Disabling the wireless IEEE 802.11 radio	51
Bluetooth radio	51
Disabling the Bluetooth radio	52
Using Drives and Accessories	53
Using the DVD drive	54
Identifying drive types	54
Using a DVD drive	55
Using a tray-load DVD drive	56
Using the memory card reader	57
Memory card types	57
Inserting a memory card	58
Using a memory card	58
Removing a memory card	58
Adding and removing an Express Card	59
Installing a printer or other peripheral device	60
Connecting a USB device	60
Viewing the display on a projector, monitor, or television	61
Adjusting the display properties	63
Using the projector or monitor for a presentation	64
Managing Power	67
Monitoring the battery charge	68
Recharging the battery	68
Changing batteries	69
Recalibrating the battery	70
Extending battery life	71
Maximizing battery performance	71
Conserving battery power	72
Using alternate power sources	73
Changing power modes	74
Using power saving modes	74
Changing notebook power settings	75
Changing the power plan	75
Changing advanced settings	77
Traveling with Your Notebook	79
Packing your notebook	80
Traveling by air	80
Dial-up modem	80
Radio frequency wireless connections	81
Files	81
Security	82
Power	83
Additional tips	84
Maintaining Your Notebook	85
Caring for your notebook	86
Cleaning your notebook	86
Cleaning the exterior	87
Cleaning the keyboard	87
Cleaning the notebook screen	88
Maintaining the battery	88
Storing batteries	89
Cleaning CDs or DVDs	89
Recovering your system	90
Creating recovery discs	91
Recovering pre-installed software and drivers	93
Returning to a previous system condition	94
Returning your system to its factory condition	96
Recovering from within Windows Vista	96
Recovering from the hard drive during startup	97
Recovering from your recovery discs	98
Troubleshooting	99
Safety guidelines	100
First steps	100
Troubleshooting	101
Audio	101
Battery	101
CD drives	101
Diskette drive (external)	102
Display	103
DVD drives	104
Ethernet	106
Express Cards	106
File management	106
Hard drive	107
Internet	108
Keyboard	109
Media Center	110
Memory	113
Memory card reader	114
Modem (cable or DSL)	114
Modem (dial-up)	114
Mouse	118
Networks (wired)	119
Networks (wireless)	121
Passwords	123
Power	124
Printer	124
Sound	126
Status indicators	126
Touchpad	127
Video	127
Telephone support	127
Before calling Gateway Customer Care	127
Legal Information	129
Important safety information	130
Setting up your system	130
Care during use	131
Replacement parts and accessories	131
Regulatory compliance statements	131
Wireless guidance	131
United States of America	132
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15	133
Unintentional emitter per FCC Part 15	133
FCC declaration of conformity	133
California Proposition 65 Warning	134
Mercury Warning	134
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)	134
Canada	135
Industry Canada (IC) Intentional emitter per RSS 210	135
Unintentional emitter per ICES-003	136
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)	136
Japan	137
Japanese Modem Notice	137
Laser safety statement	137
Environmental information	137
Notices	139
All Rights Reserved	139
Trademark Acknowledgments	139
Macrovision statement	139
A	141
B	141
C	141
D	143
E	143
F	144
G	144
H	144
I	144
J	144
K	144
L	145
M	145
N	146
O	146
P	146
R	147
S	147
T	148
U	149
V	149
W	149