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Gateway P-6317 8513212 - Gateway Notebook Reference Guide with eRecovery R0 - Page 123

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www.gateway.com • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information about removing your hard drive, see "Replacing a hard drive kit" on page 102. • If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. The eSATA drive is not recognized • Shut down and restart your notebook. • Disconnect the drive cable, then reconnect it. Internet You cannot connect to the Internet • If you are using the optional dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see "Back" on page 9. -OR- If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. For the location of your network jack, see "Right" on page 8. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 121. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press ENTER. 115

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	10
Contacting Gateway Customer Care	10
Gateway model and serial number	10
Microsoft Certificate of Authenticity	11
For more information	11
Checking Out Your Notebook	13
Front	14
Left	15
Right	16
Back	17
Bottom	18
Keyboard area	19
LCD panel	20
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your notebook	23
Avoiding discomfort and injury from repetitive strain	23
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting to a broadband modem or network	26
Connecting the optional dial-up modem	27
Starting your notebook	27
Waking up your notebook	29
Turning off your notebook	29
Restarting (rebooting) your notebook	30
Using the status indicators	31
Using the keyboard	32
Key types	32
System key combinations	33
Using the optional fingerprint reader	37
Running the TouchStrip Tutorial	37
Enrolling your fingerprints	38
Using the Fingerprint Control Center	40
Using the password bank	41
Using the fingerprint reader features	42
Using the EZ Pad touchpad	43
Using the optional multimedia panel	45
Using the optional webcam	47
Adjusting the brightness	50
Adjusting the volume	50
Turning your wireless radio on or off	52
IEEE 802.11 wireless network radio	53
Disabling the wireless IEEE 802.11 radio	54
Bluetooth radio	54
Disabling the Bluetooth radio	55
Using Drives and Accessories	57
Using the DVD drive	58
Identifying drive types	58
Using a DVD drive	59
Using a tray-load DVD drive	59
Setting up an optional RAID	60
About RAID	60
RAID 0 for performance	60
How it increases performance	60
How it makes file storage cheaper	61
Drawbacks	61
RAID 1 for security	61
Drawback	62
Preparing your notebook for RAID	62
Configuring RAID	62
Enabling RAID	62
Creating a RAID volume	62
Deleting a RAID volume	64
Resetting drives to non-RAID status	64
Getting help	65
Using an eSATA (external SATA) hard drive	65
Using the memory card reader	66
Memory card types	66
Inserting a memory card	66
Using a memory card	67
Removing a memory card	67
Using an Express Card	67
Installing a printer or other peripheral device	68
Connecting a USB device	69
Connecting an IEEE 1394 device	69
Viewing the display on a projector, monitor, or television	70
Adjusting the display properties	72
Using the projector or monitor for a presentation	73
Managing Power	75
Monitoring the battery charge	76
Recharging the battery	76
Changing the battery	77
Recalibrating the battery	78
Extending battery life	79
Maximizing battery performance	79
Conserving battery power	79
Using alternate power sources	80
Changing power modes	80
Using power saving modes	81
Changing notebook power settings	82
Changing the power plan	82
Changing advanced settings	83
Traveling with Your Notebook	85
Packing your notebook	86
Traveling by air	86
Dial-up modem	86
Radio frequency wireless connections	87
Files	87
Security	88
Power	89
Additional tips	89
Maintaining Your Notebook	91
Caring for your notebook	92
Cleaning your notebook	92
Cleaning the exterior	93
Cleaning the keyboard	93
Cleaning the notebook screen	93
Maintaining the battery	94
Storing batteries	94
Cleaning CDs or DVDs	95
Overclocking the processor	95
Recovering your system	96
Creating recovery discs	97
Recovering pre-installed software and drivers	99
Returning to a previous system condition	100
Returning your system to its factory condition	101
Recovering from within Windows Vista	102
Recovering from the hard drive during startup	103
Recovering from your recovery discs	103
Upgrading Your Notebook	105
Preventing static electricity discharge	106
Adding or replacing memory modules	107
Replacing a hard drive kit	110
Troubleshooting	115
Safety guidelines	116
First steps	116
Troubleshooting	117
Audio	117
Battery	117
CD drives	117
Diskette drive (external)	117
The diskette drive is not recognized	117
You see an “Access Denied” or “Write protect” error message	118
You see a “Disk is full” error message	118
You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message	118
The diskette drive status indicator is lit continuously	118
Display	118
The screen is too dark	118
The screen resolution is not correct	118
The text on the display is dim or difficult to read	119
The display has pixels that are always dark or too bright	119
The display is blank	119
DVD drives	119
Your notebook does not recognize a disc	119
An audio CD does not produce sound	120
A DVD movie will not play	120
You cannot eject a CD or DVD	121
Ethernet	121
Express Cards	121
You installed an Express Card and now your notebook is having problems	121
File management	121
A file was accidentally deleted	121
Fingerprint reader	122
The fingerprint reader does not recognize your fingerprint	122
Hard drive	122
You see an “Insufficient disk space” error message	122
You see a “Data error” message	122
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	122
The eSATA drive is not recognized	123
Internet	123
You cannot connect to the Internet	123
You see an “Unable to locate host” message and are unable to browse the Internet	124
Connecting to a Web site takes too long	124
People are sending you e-mail messages, but you have not received any mail	124
Keyboard	124
A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message	124
An external keyboard does not work	124
Media Center	125
The Media Center video display looks bad on your TV	125
You need to configure your notebook to output to a TV	127
You want to change display settings to get better TV or DVD image quality	127
You want to know whether you can burn videos that were recorded in Media Center mode to a DVD	128
You want to know whether you can play recorded videos on other computers	128
You want to know whether you can play recorded videos on your home DVD player	128
Memory	128
You see a “Memory error” message	128
You see a “Not enough memory” error message	129
Memory card reader	129
Drive letter for the memory card slot does not appear in the My Computer window	129
Modem (cable or DSL)	129
The modem does not connect	129
Modem (dial-up)	129
Your modem does not dial or does not connect	129
You cannot connect to the Internet	131
Your 56K modem does not connect at 56K	131
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	131
The modem is not recognized by your notebook	131
The modem is noisy when it dials and connects	132
Mouse	132
The external mouse does not work	133
The external mouse works erratically	133
Networks (wired)	133
You cannot see the other computers on your wired Ethernet network	133
Your wired Ethernet network is running slower than you expect	134
You cannot connect to your company network	134
Internet Explorer is unable to access the Internet	134
You cannot connect to your home network	134
Networks (wireless)	135
You turned wireless networking on, but it takes a while to connect	135
Your connection on the network seems intermittent or your wireless network is running slower than you expect	135
You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web	135
You are in a wireless network, but no available networks are listed in the Connect to a network dialog box	136
Your wireless network is listed as a preferred network, but it has an “x” on it	136
Internet Explorer is unable to access the Internet	136
You cannot see other computers on your network	136
You cannot connect to your network	136
Passwords	137
Your notebook does not accept your password	137
You forgot your startup password	137
Power	137
Your notebook is not working on AC power	137
Your notebook is not working on battery power	137
Printer	138
The printer will not turn on	138
The printer is on but will not print	138
You see a “Printer queue is full” error message	138
You see a “Printer is out of paper” error message	139
Sound	139
You are not getting sound from the built-in speakers	139
Status indicators	139
The status indicators are not functioning	139
Touchpad	140
Touchpad is not working	140
The notebook is not responding when you click or tap on the touchpad	140
The pointer moves unexpectedly	140
Video	140
The projector or monitor is not working	140
Telephone support	140
Before calling Gateway Customer Care	140
Legal Information	143
Important safety information	144
Regulatory compliance statements	145
Product:	147
Environmental information	151
Notices	152
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:	152
A	153
B	153
C	153
D	155
E	155
F	156
G	156
H	156
I	156
J	157
K	157
L	157
M	157
N	158
O	158
P	158
R	159
S	160
T	161
U	162
V	162
W	162