GE GFW450SSKWW Use and Care Manual - Page 21

GEAppliances.com Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Not draining Not spinning Not tumbling Leaking water Clothes too wet Incomplete cycle or timer not advancing Possible Cause What To Do Load is out of balance Redistribute clothes and run Drain + Spin or Rinse + Spin. Increase load size if washing small load containing heavy and light items. Pump clogged See page 12 on how to clean the Pump Filter. Drain hose is kinked or improperly connected Straighten drain hose and make sure washer is not sitting on it. Household drain may be clogged Check household plumbing. You may need to call a plumber. Drain hose siphoning; drain hose pushed too far down the drain Ensure there is an air gap between hose and drain. Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in pockets may cause damage to the washer (nails, screws, pens, pencils) Water may drip from the door when the door is opened. This is a normal operation. Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in this seal and can cause a small leak Check back left of washer for water If this area is wet, you have oversudsing condition. Use less detergent. Fill hoses or drain hose is improperly connected Make sure hose connections are tight at washer and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility. Household drain may be clogged Check household plumbing. You may need to call a plumber. Dispenser clogged Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Please refer to Cleaning the Washer section. Incorrect use of detergent Use only HE and correct amount of detergent. Dispenser box cracked If new installation, check for crack on inside of dispenser box. Load is out of balance Redistribute clothes and run Drain + Spin or Rinse + Spin. Increase load size if washing small load containing heavy and light items. The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal. Pump clogged See page 12 on how to clean the Pump Filter. Overloading The dry weight of the load should be less then 16 lbs. Drain hose is kinked or improperly connected Straighten drain hose and make sure washer is not sitting on it. Household drain may be clogged Check household plumbing. You may need to call a plumber. Drain hose siphoning; drain hose Ensure there is an air gap between hose and drain. pushed too far down the drain Automatic load redistribution Timer adds 3 minutes to cycle for each rebalance. 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle. Pump clogged See page 12 on how to clean the Pump Filter. Drain hose is kinked or improperly connected Straighten drain hose and make sure washer is not sitting on it. Household drain may be clogged Check household plumbing. You may need to call a plumber. Drain hose siphoning; drain hose Ensure there is an air gap between hose and drain. pushed too far down the drain 21