GE SG50T12TVT Use and Care Manual - Page 29

Customer Service Troubleshooting Tips Care and Cleaning Before You Call For Service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs. Problem Possible Causes What To Do Condensation This usually happens when  This is normal. After the water in the tank warms a new water heater is up, the condensation will disappear. If, however, the filled for the first time. condition persists, examine the piping and fittings for possible leaks. Moisture from the products  This is normal and will disappear in time. Excessive of combustion condensing condensation can cause main burner outage. on the tank surface. An undersized water  Use a water heater size that meets the requirements heater will cause of your needs. condensation. Yellow flame or soot Scale on top of the burner.  Contact a qualified service technician to remove scale. Flue or Combustion air inlet  Remove obstruction or debris from flue or openings are restricted. combustion air inlet openings on water heater jacket. Not enough combustion or  Proper operation of the water heater requires air for ventilation air supplied to combustion and ventilation. See the Combustion and the water heater location. Ventilation Air information in the "Installing The Water Heater" section of this manual. Unable to light the main burner Air in gas line.  Contact a qualified service technician to purge the air from the gas line. Blocked Exhaust  Contact a qualified service technician to evaluate vent pipe for blockage. Pressure Switch  Make sure the pressure switch hose is not "kinked". Wire Connection not fully  Contact a qualified service technician to confirm wire secured. connections. Combustion Shut-off Device  Combustion shut-off device should be inspected by a tripped, qualified service technician. Gas Control Problem  Contact a qualified service technician. Main burner does not Combustion Shutoff Device  The combustion shutoff device should be inspected stay lit Tripped. by a qualified service technician. CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. Safety Instructions Installation Instructions Operating Instructions 29