HealthRider Hotel Fitness Tr9700 Treadmill English Manual - Page 36
How To Contact Customer Care, Limited Warranty - repair
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HOW TO CONTACT CUSTOMER CARE If you have questions after reading this manual, or if parts are damaged or missing, please contact Customer Care at the phone number, email address, or postal address listed below. Please note the model number, serial number, and name of the product (see the front cover of this manual) before contacting Customer Care. If you are ordering replacement parts, please also note the key number and description of each part (see the PART LIST and the EXPLODED DRAWING near the end of this manual). Call toll-free: 1-866-799-8946, Mon.-Fri. 8 a.m.-5 p.m. MT Email: [email protected] Write: FreeMotion Fitness, 1500 S. 1000 W., Logan, UT 84321-9813 This product is proudly designed and produced by FreeMotion Fitness, a subsidiary of ICON Health & Fitness, Inc. LIMITED WARRANTY FreeMotion Fitness warrants this product to be free from defects in workmanship and material under normal use and service conditions. The warranty period commences on the invoice date of purchase. Any parts repaired or replaced during this warranty period will be warranted for the remainder of the original warranty period. WARRANTY PERIODS AND COVERAGE Residential Light Commercial Frame: 7 years Frame: 7 years Parts: 1 year Parts: 1 year Labor: 1 year Labor: 1 year Light commercial use is defined as a non-dues-paying institutional setting to include hotels, apartment fitness centers, corporate fitness centers, fire/police stations, and hospital/physical therapy settings. This product is not intended to be used in large, heavy-use settings such as health clubs, colleges/universities, community centers, or military installations. Use of this product in such facilities will void this warranty. CONDITIONS AND LIMITATIONS This warranty applies only to the original owner and is nontransferable. The labor warranty applies only to products sold in the US. The following will void the warranty on this product: 1. Any misuse, abuse, or improper service. 2. Users who weigh more than 250 lbs. (113 kg). 3. Damage caused by moving the product or improper stor- age including moving or storing the product on its side. 4. Use or storage of the product outdoors or in high-humidity environments including spa and pool areas. 5. Damage caused by improper wiring or insufficient electrical current. This warranty shall not apply to the following: 1. Cosmetic items including grips, seats, decals, and labels. 2. Pick-up, delivery, or freight charges involved with a repair. 3. Any problem as a result of improper assembly or delivery. WHAT TO DO IF SERVICE IS REQUIRED FreeMotion Fitness warranty service may be obtained by contacting Customer Care. Make sure to retain your original invoice and serial number information. If this product experiences a failure under the warranty terms set forth, FreeMotion Fitness shall provide at their option either repair, replacement, or refund of the purchase price. FreeMotion Fitness compensates service providers for warranty trips within their service area. You may be charged additionally for service calls beyond this service area. Hotel Fitness and FreeMotion Fitness are not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or cost of removal or installation; or other consequential damages. Some states do not allow the exclusion or limitation of consequential damages. Accordingly, the above limitation may not apply to you. This warranty gives you specific rights, and you may have other rights that vary from state to state. HOW TO CONTACT CUSTOMER CARE See HOW TO CONTACT CUSTOMER CARE at the top of this page. Part No. 285357 R0709A Printed in USA © 2009 ICON IP, Inc.