HP 200 HP StorageWorks 200 Storage Virtualization System owner's guide (AE071- - Page 28

Service processor SVP, HP StorageWorks Continuous Track XP

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Service processor (SVP) The Service Processor inside the controller performs these functions: • Collects performance data on the system for diagnostic testing and analysis • Provides your HP support representative with access to the system • Hosts system management software Your HP support representative uses the SVP to configure, maintain, and upgrade the system software and hardware. The SVP is not a customer-accessible component. To protect your security, the SVP does not have access to any user data stored on array disks. If you have extreme availability requirements, an optional second SVP is available. HP StorageWorks Continuous Track XP HP Continuous Track XP is a program in the system that detects and reports problems even before they are noticed by operators and users. HP Continuous Track XP "phones home" to the HP Storage Technology Center (STC), providing: • Periodic "well" checkups This checkup records the health of the system on a day-to-day basis. Every 24 hours, HP Continuous Track XP calls STC (your HP support representative sets the time of the call). When a successful connection is made, status and configuration change information is transferred from the system to STC. • Incidental "sick" calls When an error occurs, a service information message (SIM) is generated, stored in the system for use by your HP support representative, and reported to STC. For details, see Service information messages. Note that the "phone home" capability can be turned off, if desired. HP Continuous Track XP still monitors the system, but does not automatically notify HP if a problem occurs. 28 Hardware

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Service processor (SVP)
The Service Processor inside the controller performs these functions:
•
Collects performance data on the system for diagnostic testing and analysis
•
Provides your HP support representative with access to the system
•
Hosts system management software
Your HP support representative uses the SVP to con
fi
gure, maintain, and upgrade the
system software and hardware. The SVP is not a customer-accessible component.
To protect your security, the SVP does not have access to any user data stored on array
disks.
If you have extreme availability requirements, an optional second SVP is available.
HP StorageWorks Continuous Track XP
HP Continuous Track XP is a program in the system that detects and reports problems
even before they are noticed by operators and users.
HP Continuous Track XP “phones home” to the HP Storage Technology Center (STC),
providing:
•
Periodic “well” checkups
This checkup records the health of the system on a day-to-day basis. Every 24 hours,
HP Continuous Track XP calls STC (your HP support representative sets the time of
the call). When a successful connection is made, status and con
fi
guration change
information is transferred from the system to STC.
•
Incidental “sick” calls
When an error occurs, a service information message (SIM) is generated, stored
in the system for use by your HP support representative, and reported to STC. For
details, see
Service information messages
.
Note that the “phone home” capability can be turned off, if desired. HP Continuous Track
XP still monitors the system, but does not automatically notify HP if a problem occurs.
28
Hardware