HP 200 HP StorageWorks 200 Storage Virtualization System owner's guide (AE071- - Page 52

Failure detection and reporting process

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Failure detection and reporting process If a failure occurs in the system, the failure is detected and reported to the system log, the SIM log, and the HP STC, as shown in the following figure and table. Item 1 2 3 4 5 Description A failure is detected in the system. The failure is reported to the system. The system stores the failure information in the system log. The generated SIMs are stored on the system for use by HP support representatives, and logged on the Device Manager server as remote SIMs (R-SIMs).If the system is not set up to "phone home," when a SIM is generated, the amber message LED on the system control panel turns on. Call HP to determine the reason for the message. If the system is set up to "phone home," Continuous Track XP reports the SIMs to STC through a dedicated dialup connection.SIMs are classified according to severity: service, moderate, serious, or acute. Service and moderate levels do not require immediate attention and are addressed during routine maintenance. These failures are often corrected before the failure becomes apparent. Serious and acute levels are reported immediately to STC to ensure that the problem is addressed as soon as possible. 52 Troubleshooting

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Failure detection and reporting process
If a failure occurs in the system, the failure is detected and reported to the system log, the
SIM log, and the HP STC, as shown in the following
fi
gure and table.
Item
Description
1
A failure is detected in the system.
2
The failure is reported to the system.
3
The system stores the failure information in the system log.
4
The generated SIMs are stored on the system for use by HP support
representatives, and logged on the Device Manager server as remote SIMs
(R-SIMs).If the system is not set up to “phone home,” when a SIM is generated,
the amber message LED on the system control panel turns on. Call HP to
determine the reason for the message.
5
If the system is set up to “phone home,” Continuous Track XP reports the SIMs to
STC through a dedicated dialup connection.SIMs are classi
fi
ed according to
severity: service, moderate, serious, or acute. Service and moderate levels do
not require immediate attention and are addressed during routine maintenance.
These failures are often corrected before the failure becomes apparent. Serious
and acute levels are reported immediately to STC to ensure that the problem is
addressed as soon as possible.
52
Troubleshooting