HP 216886-B21 AIT Drive Reference Guide - Page 39

Troubleshooting the AIT Drive • The tape drive switches and jumpers have been set correctly. • The power and SCSI signal cables are connected correctly and the controller is seated properly. • The SCSI signal cable does not exceed the recommended length. • If multiple devices share the same SCSI bus, ensure that each one has a unique SCSI ID. Software To prevent software failures, make sure the software is properly functioning: • The tape drive passes the Compaq Diagnostics Utility (Intel-based computers only) test. • The controller has been configured using the Compaq System Configuration Utility (Intel-based computers only.) • The adapter has been configured using the SRM console or AlphaBios (AlphaServers only.) • The correct software drivers are being used. (Make sure that the operating system driver for the tape drive matches the drive type.) • The version of the tape drive software supports the tape hardware you are using. If software problems persist, try reinstalling the tape drive software. Installation Troubleshooting Follow the procedures in this section if the tape drive has not been operational since it was installed in the computer. Turn on the computer and insert a cassette. Table 5-2: Installation Troubleshooting Problem Tape light on the tape drive does not illuminate. Try This • Make sure the tape drive power cable is connected. • Remove the signal cable from the tape drive. If the light starts working, check for a defective cable, an incorrectly installed cable, or a defective controller/adapter. • Replace the tape drive. AIT Drive Reference Guide 5-3