HP 216886-B21 AIT Drive Reference Guide - Page 40
Run the Compaq System Configuration Utility from, Intel-based Computers, AlphaServers, Table 5-2
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Troubleshooting the AIT Drive Table 5-2: Installation Troubleshooting Problem Tape light on the tape drive illuminates, but the drive does not respond to commands. Compaq System Configuration Utility or the SRM console or AlphaBios does not recognize the tape drive. Try This Intel-based Computers Run the Compaq System Configuration Utility from the hard drive or from diskette, record the option board settings (use worksheet in Table 5-1), and restart the computer. Configure all the boards in the system, then check the following: • Verify that all installed boards appear in the slot diagram. Add any missing boards. • Verify that the switch settings shown by the Compaq System Configuration Utility match the physical settings used on the boards (see worksheet). Ensure that the actual board settings match the settings shown by the utility. AlphaServers Use the SRM console command line system to verify and/or correct the adapter configuration. Use AlphaBios to verify and/or correct the adapter configuration. • Check the connections of the signal cable. • Check the seating of the controller/adapter. • Ensure tape drive power cable is oriented correctly and inserted completely. • If multiple SCSI devices are used, make sure that on each SCSI bus, each device has a unique SCSI ID. • Your drive should be shipped from the factory with all terminators removed. Verify that all terminators have been removed. • If none of these steps solve the problem, then remove, replace, and test each of the following components separately: cables, tape drive, and the controller. • Contact a Compaq authorized service provider. 5-4 AIT Drive Reference Guide