HP 216886-B21 AIT Drive Reference Guide - Page 41

SCO OpenServer Systems, Windows NT Systems, Novell NetWare Systems

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Troubleshooting the AIT Drive SCO OpenServer Systems 1. Verify that the tape driver is configured in the kernel. a. Use the hwconfig command or view the bottom of the file, /usr/adm/messages, to determine whether the driver is installed or to determine the current cassette parameters. b. Use the mkdev tape command to install the driver in the kernel or to modify the current cassette parameters. 2. If you are using the tape drive to install SCO OpenServer and a controller, verify that the drive is connected to the controller. Windows NT Systems 1. Confirm that the SCSI controller software driver has been installed and started. a. Use the Windows NT Setup program to determine if the driver is installed. b. Use the "Devices" Control Panel applet to determine if the driver is started. c. If necessary, reinstall the driver. 2. Confirm that the tape drive driver has been installed and started. a. Use the Windows NT Setup program to determine if the driver is installed. b. Use the "Devices" Control Panel applet to determine if the driver is started. c. If necessary, reinstall the driver. Novell NetWare Systems Refer to the storage.rdm file on the Support Software for Novell Products (NSSD) diskette, which was supplied with your workstation, server, or tape drive for troubleshooting information. AIT Drive Reference Guide 5-5

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AIT Drive Reference Guide
5–5
Troubleshooting the AIT Drive
SCO OpenServer Systems
1.
Verify that the tape driver is configured in the kernel.
a.
Use the hwconfig command or view the bottom of the file,
/usr/adm/messages
, to determine whether the driver is installed or to
determine the current cassette parameters.
b.
Use the
mkdev tape
command to install the driver in the kernel or to
modify the current cassette parameters.
2.
If you are using the tape drive to install SCO OpenServer and a controller, verify
that the drive is connected to the controller.
Windows NT Systems
1.
Confirm that the SCSI controller software driver has been installed and started.
a.
Use the Windows NT Setup program to determine if the driver is installed.
b.
Use the “Devices” Control Panel applet to determine if the driver is started.
c.
If necessary, reinstall the driver.
2.
Confirm that the tape drive driver has been installed and started.
a.
Use the Windows NT Setup program to determine if the driver is installed.
b.
Use the “Devices” Control Panel applet to determine if the driver is started.
c.
If necessary, reinstall the driver.
Novell NetWare Systems
Refer to the
storage.rdm
file on the Support Software for Novell Products (NSSD)
diskette, which was supplied with your workstation, server, or tape drive for
troubleshooting information.