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Introduction, Supported Service Processors

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1 Introduction This guide describes how to administer the Service Processor that accompanies the HP 3PAR StoreServ Storage system. The Service Processor (SP) offers two user interfaces that enable you to perform various administrative and diagnostic tasks in support of both the HP 3PAR Storage system and the SP. This guide explains the functions performed by the SP, shows you how to access both of its user interfaces, and demonstrates how to perform administrative and diagnostic tasks using those interfaces. Supported Service Processors The following Service Processors are supported with release level 4.1.0. Service Processor Virtual Service Processor HP ProLiant Supermicro Platform type Virtual Physical Physical Supported models ESXi 4.x, ESXi 5.x DL320e, DL360e Supermicro II NOTE: For the SP 4.1.0 release, the SP ID uses one of the following formats: • 7-character SP ID: The literal "SP" string (2 characters) + 5 digits (for example, SP09997). This ID format is used for legacy SPs. • 12-character SP ID: The literal "SP000" string (5 characters) + the HP 3PAR StoreServ 7000 7-digit 3PAR serial number that is located on a label affixed to the node enclosure (DCN1). The label is on a tab on the back right of the enclosure near Power Cooling Module1 (PCM 1, the PCM on the right). For example, if the HP 3PAR StoreServ 7000 3PAR serial number is 1601234, the Service Processor ID will be SP0001601234. Supported Service Processors 5

Section	Page
HP 3PAR Service Processor Software User’s Guide	1
Contents	3
1 Introduction	5
Supported Service Processors	5
2 Overview	6
Service Processor Connectivity Overview	6
Secure Network Mode Overview	6
SP Mode Overview	7
SPOCC Overview	8
Logging In to SPOCC	8
Changing the SP Password by Using SPOCC	9
SPMAINT Overview	9
Accessing SPMAINT	9
SPMAINT Interface	10
Accessing the Interactive CLI	10
Policy Server Overview	10
Secure Service Agent Overview	10
3 SP Control Functions	12
Setting Up the Network for the Service Processor	12
Displaying Firewall Status	12
Displaying Firewall Status	12
Mounting and Unmounting a CD or DVD on the SP	12
Stopping and Starting System-Related Processes	13
Changing the SP Default Route	13
Changing the SP IP Address	13
Changing the Service Processor Netmask	14
Changing the Service Processor Default Gateway	14
Changing Transfer Media Settings	14
Changing the Transfer Media	15
Changing the Remote Operations Transfer Media	15
Resetting the Quiesce State in the Transfer Process	15
Administering an SP File Transfer Trigger	16
Managing Date and Time Settings	16
Changing the Date in SPMAINT	17
Changing the Time in SPMAINT	17
Changing the Time Zone in SPMAINT	17
Managing NTP Configuration	17
Displaying the NTP Configuration by Using SPMAINT	17
Adding an External NTP Server by Using SPMAINT	18
Removing an External NTP Server by Using SPMAINT	18
Defining the SP Process Control Parameters	18
Editing File Transfer Processes by Using SPMAINT	19
Running a SPLOR	20
4 HP 3PAR Communication Settings	21
Customer Controlled Access	21
Selecting the CCA Settings	21
Changing the CCA Setting	22
Using the File Transfer Monitor	22
5 Local Notification Service	23
Setting Up Local Notification	23
Enabling Local Notification Access	23
Configuring Local Notification Settings During Initial Setup	24
Using Notification Maintenance Utilities	25
Configuring Sendmail	25
Editing the Sites Table	25
Adding a Site	25
Editing the Product Table	25
Adding an Entry to the Product Table	25
Editing the Product Table Entries	26
Deleting a Product	26
Predefining Symptoms	26
Adding a Predefined Symptom	27
Editing Predefined Symptoms	27
Deleting a Predefined Symptom	27
Editing Default Shifts and Exceptions	27
Using the Global Default Shift Pattern	28
Using Prime Shift Patterns	28
Using Prime Shift Exceptions	28
Using Default Prime Shift Exceptions	28
Adding a Prime Shift Exception	28
Editing Default Shift Exceptions	29
Deleting a Prime Shift Exception	29
Enabling and Disabling RAP Forwarding	29
Managing Notification Records and User Profiles	30
Managing User Profiles	30
Adding a User Profile	30
Managing Local Notification Records	31
Adding a Notification Record	31
Editing a Notification Record	31
Deleting a Notification Record	32
Disabling Local Notification Access	32
6 Support and Other Resources	33
Contacting HP	33
HP 3PAR documentation	33
Typographic conventions	36
HP 3PAR branding information	36
7 Documentation feedback	37
A Deploying the Virtual SP	38
Taking a Snapshot of the Virtual SP	38

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1 Introduction

This guide describes how to administer the Service Processor that accompanies the HP 3PAR

StoreServ Storage system. The Service Processor (SP) offers two user interfaces that enable you to

perform various administrative and diagnostic tasks in support of both the HP 3PAR Storage system

and the SP. This guide explains the functions performed by the SP, shows you how to access both

of its user interfaces, and demonstrates how to perform administrative and diagnostic tasks using

those interfaces.

Supported Service Processors

The following Service Processors are supported with release level 4.1.0.

Supported models

Platform type

Service Processor

ESXi 4.x, ESXi 5.x

Virtual

Virtual Service Processor

DL320e, DL360e

Physical

HP ProLiant

Supermicro II

Physical

Supermicro

NOTE:

For the SP 4.1.0 release, the SP ID uses one of the following formats:

•

7-character SP ID: The literal “SP” string (2 characters) + 5 digits (for example, SP09997).

This ID format is used for legacy SPs.

•

12-character SP ID: The literal “SP000” string (5 characters) + the HP 3PAR StoreServ 7000

7-digit 3PAR serial number that is located on a label affixed to the node enclosure (DCN1).

The label is on a tab on the back right of the enclosure near Power Cooling Module1 (PCM

1, the PCM on the right). For example, if the HP 3PAR StoreServ 7000 3PAR serial number

1601234

, the Service Processor ID will be

SP0001601234

Supported Service Processors