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HP 3PAR StoreServ 7450 4-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 33

Cage Example 2, Cage Suggested Action 2, A cage power supply or power supply fan is failed

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0:2 2000001862953303 Green 35 0xdc Loop fail 0xdc OK 0:3 2000001862953888 Green 31 0xda Loop fail 0xda OK cli% showcage -sfp cage4 Cage FCAL SFP -State- --Manufacturer-- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM 4 0 0 OK FINISAR CORP. 4.1 No No Yes Yes 4 1 1 OK FINISAR CORP. 4.1 No No No Yes cli% showcage -sfp -ddm cage4 ---------Cage 4 Fcal 0 SFP 0 DDM---------- -Warning- --Alarm-- --Type-- Units Reading Low High Low High Temp C 33 -20 90 -25 95 Voltage mV 3147 2900 3700 2700 3900 TX Bias mA 7 2 14 1 17 TX Power uW 394 79 631 67 631 RX Power uW 0 15 794 10* 1259 ---------Cage 4 Fcal 1 SFP 1 DDM---------- -Warning- --Alarm-- --Type-- Units Reading Low High Low High Temp C 31 -20 90 -25 95 Voltage mV 3140 2900 3700 2700 3900 TX Bias mA 8 2 14 1 17 TX Power uW 404 79 631 67 631 RX Power uW 402 15 794 10 1259 Cage Example 2 Component Description Qty Cage Degraded or failed cage power supplies 2 Cage Degraded or failed cage AC power 1 Component -Identifier Description------------ Cage cage:1 Power supply 0 is Failed Cage cage:1 Power supply 0's AC state is Failed Cage cage:1 Power supply 2 is Off Cage Suggested Action 2 A cage power supply or power supply fan is failed, is missing input AC power, or the switch is turned OFF. The showcage -d cageX and showalert commands provide more detail. cli% showcage -d cage1 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side 1 cage1 0:0:2 0 1:0:2 0 24 27-39 2.37 2.37 DC2 n/a -----------Cage detail info for cage1 --------- Interface Board Info FCAL0 FCAL1 Link A RXLEDs Green Off Link A TXLEDs Green Off Link B RXLEDs Off Green Link B TXLEDs Off Green LED(Loop_Split) Off Off LEDS(system,hotplug) Amber,Off Amber,Off -----------Midplane Info----------- Firmware_status Current Product_Rev 2.37 State Normal Op Loop_Split 0 Troubleshooting Storage System Components 33

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

Match case Limit results 1 per page

0:2 2000001862953303 Green

35 0xdc Loop fail 0xdc

0:3 2000001862953888 Green

31 0xda Loop fail 0xda

cli% showcage -sfp cage4

Cage FCAL SFP -State- --Manufacturer-- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM

0 OK

FINISAR CORP.

4.1 No

Yes

1 OK

FINISAR CORP.

4.1 No

Yes

cli% showcage -sfp -ddm cage4

---------Cage 4 Fcal 0 SFP 0 DDM----------

-Warning- --Alarm--

--Type-- Units Reading Low

High Low

High

Temp

-20

-25

Voltage

3147

2900 3700 2700 3900

TX Bias

TX Power uW

394

631

RX Power uW

794

10*

1259

---------Cage 4 Fcal 1 SFP 1 DDM----------

-Warning- --Alarm--

--Type-- Units Reading Low

High Low

High

Temp

-20

-25

Voltage

3140

2900 3700 2700 3900

TX Bias

TX Power uW

404

631

RX Power uW

402

794

1259

Cage Example 2

Component -------------Description-------------- Qty

Cage

Degraded or failed cage power supplies

Cage

Degraded or failed cage AC power

Component -Identifier- ------------Description------------

Cage

cage:1

Power supply 0 is Failed

Cage

cage:1

Power supply 0's AC state is Failed

Cage

cage:1

Power supply 2 is Off

Cage Suggested Action 2

A cage power supply or power supply fan is failed, is missing input AC power, or the switch is

turned OFF. The

showcage -d cageX

and

showalert

commands provide more detail.

cli% showcage -d cage1

Id Name

LoopA Pos.A LoopB Pos.B Drives Temp

RevA RevB Model Side

1 cage1 0:0:2

0 1:0:2

24 27-39 2.37 2.37 DC2

n/a

-----------Cage detail info for cage1 ---------

Interface Board Info

FCAL0

FCAL1

Link A RXLEDs

Green

Off

Link A TXLEDs

Green

Off

Link B RXLEDs

Off

Green

Link B TXLEDs

Off

Green

LED(Loop_Split)

Off

LEDS(system,hotplug) Amber,Off Amber,Off

-----------Midplane Info-----------

Firmware_status

Current

Product_Rev

2.37

State

Normal Op

Loop_Split

Troubleshooting Storage System Components