HP 3PAR StoreServ 7450 4-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 60

•

"Unable to set the storage system network configuration. The specified IPv4 gateway address

is not reachable by using the specified storage system IPv4 address."

This message displays in a dialog box. The error occurs if the storage system detects that the

defined IPv4 gateway address could not be reached.

Click

Back

and specify a valid IPv4 gateway address. If the error persists, contact HP Support.

For information about contacting HP Support, see

“Contacting HP Support about System Setup”

(page 61)

.

•

"Unable to set the storage system network configuration. The storage system IPv4 address

cannot be the same as the IPv4 gateway."


defined IPv4 gateway address is the same as the configured IPv4 address.

Click

Back

and specify a different address for the IPv4 gateway address.

•

"Unable to set the storage system network configuration. The specified address is already in

use by another machine."


defined IPv4 address is already in use by another machine.

Click

Back

and specify a different IPv4 address.

•

"Unable to set the storage system network configuration. The storage system could not be

reached at the new IP address. Make sure your network settings are configured correctly."

This error message displays in a dialog box with

Retry

and

Cancel

buttons. This error displays

when the SP is unable to reach the storage system at the new IP address.

Click

Cancel

to close the wizard, and then begin the setup process again.

•

"Unable to set the storage system network configuration. The storage system did not recognize

its new IP address as being validated."


Retry

and

Cancel

buttons. This error displays

when the SP reaches the storage system at the new IP but fails to recognize that the SP was

able to do this.

Click

Back

and specify a valid IP address. if the error persists, contact HP Support.



(page 61)

.

Errors strings for the time setup progress step

•

"Unable to set the storage system NTP server. An invalid address was specified."

This error message displays in a dialog box. This error displays if the storage system detects

that the NTP address is invalid.

Click

Cancel


•

"Unable to set the storage system NTP server. The storage system's admin volume has not

been created. This must be created before any networking information is created. Contact HP

support for help."


Retry

and

Cancel

buttons. This error occurs

if a previous command failed and the wizard did not detect the error, or if the system was

rebooted for any reason during installation.

Click

Cancel




(page 61)

.

60

Troubleshooting

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

HP 3PAR StoreServ 7450 4-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 60

its new IP address as being validated.

Page 60 highlights