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HP 3PAR StoreServ 7450 4-node HP 3PAR StoreServ 7450 Storage Troubleshooting G - Page 61

Collecting SmartStart Log Files, Collecting Service Processor Log Files

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• "Unable to set the storage system time zone. An invalid time zone was specified." This error message displays in a dialog box. This error occurs if the storage system detects that an unfamiliar time zone was selected. Click Back and specify a valid time zone. • "Unable to set the storage system time zone. The storage system saw the time zone as invalid." This error message displays in a dialog box. This error occurs if the storage system detects that an unfamiliar time zone was selected. Click Back and specify a valid time zone. • "Unable to set the storage system time. An invalid time was specified." This error message displays in a dialog box. This error occurs if the storage system detects that an unfamiliar time zone was selected. Click Back and specify a valid time zone. • "Unable to set the storage system time. The storage system saw the time as invalid." This error message displays in a dialog box. This error occurs if the storage system detects that an invalid time zone was selected. Click Back and specify a valid time zone. Collecting SmartStart Log Files To collect the SmartStart log files for HP support, zip all the files in this folder:C:\Users\ \SmartStart\log NOTE: You can continue to access the SmartStart log files in the Users folder after you have removed SmartStart from your system. Collecting Service Processor Log Files To collect the SP log files for HP support: 1. Connect to Service Processor Onsite Customer Care (SPOCC): type the SP IP address in a browser. 2. From the navigation pane, click Files. 3. Click the folder icons for files > syslog > apilogs. 4. In the Action column, click Download for each log file: SPSETLOG.log ARSETLOG.system_serial_number.log errorLog.log Service Processor setup log Storage System setup log General errors 5. Zip the downloaded log files. Contacting HP Support about System Setup For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP about accessing the SP Setup wizard or the Storage System Setup wizard, collect the following information: • SmartStart log files • SP log files Troubleshooting Storage System Setup 61

Section	Page
HP 3PAR StoreServ 7450 Storage Troubleshooting Guide	1
Contents	3
1 Identifying Storage System Components	6
Understanding Component Numbering	6
Drive Enclosures	6
Controller Nodes	7
PCIe Slots and Ports	8
I/O Modules	9
Power Cooling Modules	9
Power Distribution Units	10
Service Processor	10
2 Understanding LED Indicator Status	12
Enclosure LEDs	12
Bezels LEDs	12
Disk Drive LEDs	13
Storage System Component LEDs	13
Power Cooling Module LEDs	13
Drive PCM LEDs	15
I/O Modules LEDs	16
External Port Activity LEDs	17
Controller Node and Internal Component LEDs	18
Ethernet LEDs	19
FC Port LEDs	19
SAS Port LEDs	20
Interconnect Port LEDs	20
Fibre Channel Adapter Port LEDs	21
Converged Network Adapter Port LEDs	22
Service Processor LEDs	22
3 Powering Off/On the Storage System	25
Powering Off	25
Powering On	25
4 Alerts	27
Getting Recommended Actions	27
5 Troubleshooting	29
The checkhealth Command	29
Using the checkhealth Command	29
Troubleshooting Storage System Components	30
Alert	31
Format of Possible Alert Exception Messages	31
Alert Example	31
Alert Suggested Action	31
Cage	31
Format of Possible Cage Exception Messages	31
Cage Example 1	32
Cage Suggested Action 1	32
Cage Example 2	33
Cage Suggested Action 2	33
Cage Example 3	34
Cage Suggested Action 3	34
Cage Example 4	35
Cage Suggested Action 4	35
Cage Example 5	35
Cage Suggested Action 5	35
Data Encryption at Rest (DAR)	36
Format of Possible DAR Exception Messages	37
DAR Suggested Action	37
Dar Example 2	37
Dar Suggested Action 2	37
Date	37
Format of Possible Date Exception Messages	37
Date Example	37
Date Suggested Action	37
LD	38
Format of Possible LD Exception Messages	38
LD Example 1	38
LD Suggested Action 1	38
LD Example 2	39
LD Suggested Action 2	39
LD Example 3	39
LD Suggested Action 3	39
LD Example 4	40
LD Suggested Action 4	40
License	40
Format of Possible License Exception Messages	40
License Example	40
License Suggested Action	41
Network	41
Format of Possible Network Exception Messages	41
Network Example 1	41
Network Suggested Action 1	41
Network Example 2	41
Network Suggested Action 2	41
Node	42
Format of Possible Node Exception Messages	42
Suggested Node Action, General	42
Node Example 1	42
Node Suggested Action 1	43
Node Example 2	43
Node Suggested Action 2	43
Node Example 3	44
Node Suggested Action 3	44
PD	44
Format of Possible PD Exception Messages	45
PD Example 1	45
PD Suggested Action 1	45
PD Example 2	46
PD Suggested Action 2	46
PD Example 3	47
PD Suggested Action 3	47
PD Example 4	48
PD Suggested Action 4	48
PD Example 5	48
PD Suggested Action 5	48
PD Example 6	49
PD Suggested Action 6	49
Port	49
Format of Possible Port Exception Messages	49
Port Suggested Actions, General	49
Port Example 1	49
Port Suggested Action 1	49
Port Example 2	51
Port Suggested Action 2	51
Port Example 3	51
Port Suggested Action 3	51
Port Example 4	51
Port Suggested Action 4	51
Port Example 5	52
Port Suggested Action 5	52
RC	52
Format of Possible RC Exception Messages	52
RC Example	52
RC Suggested Action	53
SNMP	53
Format of Possible SNMP Exception Messages	53
SNMP Example	53
SNMP Suggested Action	53
Task	53
Format of Possible Task Exception Messages	53
Task Example	53
Task Suggested Action	53
VLUN	54
Format of Possible VLUN Exception Messages	54
VLUN Example	54
VLUN Suggested Action	54
VV	55
Format of Possible VV Exception Messages	55
VV Suggested Action	55
Troubleshooting Storage System Setup	55
Storage System Setup Wizard Errors	55
Collecting SmartStart Log Files	61
Collecting Service Processor Log Files	61
Contacting HP Support about System Setup	61
6 Support and Other Resources	63
Contacting HP	63
HP 3PAR documentation	63
Typographic conventions	66
HP 3PAR branding information	66

Match case Limit results 1 per page

•

"Unable to set the storage system time zone. An invalid time zone was specified."

This error message displays in a dialog box. This error occurs if the storage system detects

that an unfamiliar time zone was selected.

Click

Back

and specify a valid time zone.

•

"Unable to set the storage system time zone. The storage system saw the time zone as invalid."

This error message displays in a dialog box. This error occurs if the storage system detects

that an unfamiliar time zone was selected.

Click

Back

and specify a valid time zone.

•

"Unable to set the storage system time. An invalid time was specified."

This error message displays in a dialog box. This error occurs if the storage system detects

that an unfamiliar time zone was selected.

Click

Back

and specify a valid time zone.

•

"Unable to set the storage system time. The storage system saw the time as invalid."

This error message displays in a dialog box. This error occurs if the storage system detects

that an invalid time zone was selected.

Click

Back

and specify a valid time zone.

Collecting SmartStart Log Files

To collect the SmartStart log files for HP support, zip all the files in this folder:

C:\Users\

<username>\SmartStart\log

NOTE:

You can continue to access the SmartStart log files in the

Users

folder after you have

removed SmartStart from your system.

Collecting Service Processor Log Files

To collect the SP log files for HP support:

Connect to Service Processor Onsite Customer Care (SPOCC): type the SP IP address in a

browser.

From the navigation pane, click

Files

Click the folder icons for

files

syslog

apilogs

In the

Action

column, click

Download

for each log file:

Service Processor setup log

SPSETLOG.log

Storage System setup log

ARSETLOG.system_serial_number.log

General errors

errorLog.log

Zip the downloaded log files.

Contacting HP Support about System Setup

For worldwide technical support information, see the HP support website:

tp://w

.hp

.co

m/su

ppo

Before contacting HP about accessing the SP Setup wizard or the Storage System Setup wizard,

collect the following information:

•

SmartStart log files

•

SP log files

Troubleshooting Storage System Setup