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Table 16 Call Home Editor—Tech Support Center Profile dialog box fields

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Table 16 describes the fields in the Call Home Editor-Tech Support Center Profile dialog box. Table 16 Call Home Editor-Tech Support Center Profile dialog box fields Field Description Name The name automatically assigned to the profile. This profile can not be changed or deleted, but the settings can be modified. Level The severity level of the event (Alarm, Critical, Warning, None). The level of events processed by the profile to produce e-mails that are sent to the e-mail addresses listed in the profile. Format Max Size (650-2,000,000) The format used to compile and e-mail a message in response to an incoming event that is processed by the profile. Formats allowed include: • ShortText includes the minimum amount of detail required to describe the event and identify the switch sending the message; it is the intended format for reading on mobile electronic devices. • FullText includes the same information as ShortText and provides additional information to identify switch location and contact information for switch administrators; it is the intended format for reading via standard e-mail clients. • The Tsc1 format is similar to the ShortText format but is compiled to simplify machine processing of e-mail messages. The maximum number of bytes allowed for an e-mail message compiled for the profile. Most e-mail messages are relatively small, under 2KB. However, e-mails that are produced by a capture operation can be as large as 1MB due to the inclusion of file attachments. E-mail Subject The subject line in the e-mail. The string that is appended to the string generated by CallHome for the e-mail message subject line. Enable Capture Enables or disables the capture operations for the profile. Only the Tech Support Center profile is allowed to define and execute capture operations on the switch. Time of Day The time of day, in HH:MM format, when the capture operation executes on the switch. Only the Tech Support Center profile is allowed to define and execute capture operations on the switch. The default is 02:30. Day of Week The day of the week-specified as Sunday, Monday, Tuesday, Wednesday, Thursday, Friday or Saturday-when the capture operation executes on the switch. The default is Monday. Interval (1-26 weeks) The number of weeks that must pass between executions of the capture operation. The default is 1. Address The e-mail address of the recipient being added to the Tech Support Center profile. A maximum of 10 addresses is allowed and displayed in the Addresses window. To create a Call Home Tech Support Center profile: 1. Open the Switch menu, select Call Home, and then select Profile Manager. 2. The Call Home Profile Manager dialog box is displayed. 3. Choose one of the following options to open the Call Home Profile Editor-Create Tech Support Center Profile dialog box: • Click Support on the tool bar. • Select Edit > Create Tech Support Center Profile. • Select an event level threshold option (Alarm, Critical, Warn, None) from the Level drop-down list. HP StorageWorks 8/20q Fibre Channel Switch QuickTools Switch Management User Guide 83

Section	Page
Contents	3
Using QuickTools	9
Workstation requirements	9
Table 1 Workstation requirements	9
Opening QuickTools	9
Figure 1 Add a New Fabric dialog box	10
Figure 2 Password Change Required dialog box	10
QuickTools user interface	10
Figure 3 QuickTools interface	11
Figure 4 Backplate display with single power supply	11
Fabric tree	12
Graphic window	12
Data windows and tabs	12
Alerts panel	13
Figure 5 Alerts panel	13
Menu bar	14
Table 2 Menu bar options	14
Popup menus	15
Shortcut keys	15
Selecting switches	15
Selecting ports	16
Setting QuickTools preferences	16
Figure 6 Preferences dialog box	17
Using online Help	17
Viewing the software version	17
Exiting QuickTools	17
Managing Fabrics	19
Fabric services	19
Enabling SNMP configuration	19
Enabling in-band management	19
Rediscovering a fabric	19
Adding a new switch to a fabric	20
Replacing a failed switch	20
Transparent Router	21
TR Mapping Manager dialog	22
Figure 7 TR Mapping Manager dialog	23
Removing an inter-fabric route	23
Add TR Mapping dialog	23
Figure 8 Add TR Mapping dialog	24
Mapping a new inter-fabric zone	24
Remote Fabric Zoning dialog	25
Figure 9 Remote Fabric Zoning dialog	25
Transparent Routes data window	27
Figure 10 Transparent Routes data window	27
Table 3 Transparent Routes data window fields	27
Figure 11 Transparent Route dialog	28
Event Browser	28
Figure 12 Event Browser dialog box	29
Table 4 Port operational states	29
Filtering the Event Browser	30
Figure 13 Filter Events dialog box	30
Sorting the Event Browser	30
Saving the Event Browser to a file	30
Device information and nicknames	31
Devices data window	31
Figure 14 Devices data window	31
Table 5 Devices data window fields	32
Displaying detailed device information	32
Figure 15 Detailed Devices Display dialog box	32
Managing device port nicknames	33
Creating a nickname	33
Editing a nickname	33
Deleting a nickname	33
Exporting nicknames to a file	34
Importing a nicknames file	34
Zoning	34
Active Zoneset data window	34
Figure 16 Active Zoneset data window	34
Configured Zonesets data window	35
Figure 17 Configured Zoneset data window	35
Zoning concepts	35
Zones	35
Aliases	36
Zone sets	36
Zoning database	36
Managing the zoning database	36
Viewing zoning limits and properties	37
Editing the zoning database	37
Figure 18 Edit Zoning dialog box	37
Table 6 Edit Zoning dialog box tool bar	39
Table 7 Port/Device icons	39
Resolving active, configured, and merged zone sets	40
Saving the zoning database to a file	40
Restoring the zoning database from a file	40
Restoring the default zoning database	41
Removing all zone and zone set definitions	41
Configuring the zoning database	41
Figure 19 Zoning Config dialog box	41
Merge Auto Save	41
Default Zone	42
Discard Inactive	42
Managing zone sets	42
Creating a zone set	42
Activating and deactivating a zone set	42
Renaming a zone set	43
Removing a zone set	43
Managing zones	43
Creating a zone in a zone set	43
Copying a zone to a zone set	44
Adding zone members	44
Renaming a zone	45
Removing a zone member	45
Removing a zone from a zone set	45
Removing a zone from all zone sets	45
Managing aliases	46
Creating an alias	46
Adding a member to an alias	46
Removing an alias from all zones	46
Merging fabrics and zoning	47
Zone merge failure	47
Zone merge failure recovery	47
Managing Switches	49
Switch data window	49
Figure 20 Switch data window	49
Switch data window buttons	49
Figure 21 Switch data window buttons	49
Table 8 Switch data window fields	50
Managing user accounts	53
Creating user accounts	54
Figure 22 User Account Administration–Add Account dialog box	54
Removing a user account	54
Figure 23 User Account Administration–Remove Account dialog box	55
Changing a user account password	55
Figure 24 User Account Administration–Change Password dialog box	55
Modifying a user account	56
Figure 25 User Account Administration–Modify Account dialog box	56
Paging a switch	56
Setting the date/time and enabling NTP client	56
Figure 26 Date/Time dialog box	57
Resetting a switch	57
Table 9 Switch resets	58
Configuring a switch	58
Using the configuration wizard	58
Switch properties	58
Figure 27 Switch Properties dialog box	59
Domain ID and Domain ID Lock	59
Syslog	59
Symbolic name	59
Switch administrative states	60
Broadcast support	60
In-band management	60
Fabric device management interface	61
Advanced switch properties	61
Figure 28 Advanced Switch Properties dialog box	61
Timeout values	61
Managing system services	62
Figure 29 System Services dialog box	62
Network properties	63
Figure 30 Network Properties dialog boxes	63
Network IPv4 and IPv6 configuration	63
Table 10 Network Properties dialog box—IP fields	64
Network DNS configuration	65
Table 11 Network Properties dialog box—DNS fields	65
SNMP configuration	66
SNMP properties and trap configuration parameters	66
Figure 31 SNMP Properties dialog box	66
Table 12 SNMP Properties dialog box fields	67
SNMP v3 Security	68
Figure 32 SNMP v3 Manager dialog box	68
Adding an SNMP v3 user	68
Figure 33 SNMP v3 User Editor dialog box	69
Table 13 SNMP v3 User Editor dialog box fields	69
Modifying an SNMP v3 user	69
Removing an SNMP v3 user	70
Testing a switch	70
Figure 34 Switch Diagnostics dialog box	70
Archiving a switch	71
Restoring a switch	72
Figure 35 Restore dialog boxes—full and selective	72
Restoring the factory default configuration	73
Table 14 Factory default configuration settings	73
Installing feature license keys	74
Figure 36 Feature Licenses dialog box	75
Figure 37 Add License Key dialog box	75
Downloading a support file	75
Figure 38 Download Support File dialog box	75
Installing firmware	76
Figure 39 Load Firmware dialog box	77
Using Call Home	78
Figure 40 Call Home Setup dialog box	78
Table 15 Call Home Setup fields	78
Using the Call Home Profile Manager	80
Figure 41 Call Home Profile Manager dialog box	80
Using the Call Home Profile Editor	80
Figure 42 Call Home Profile Editor dialog box	81
Using the Call Home Profile Editor—Tech Support Center Profile dialog box	82
Figure 43 Call Home Profile Editor—Tech Support Center Profile dialog box	82
Table 16 Call Home Editor—Tech Support Center Profile dialog box fields	83
Applying all profiles on a switch to other switches	84
Figure 44 Call Home Profile Multiple Switch Apply dialog box	84
Using the Call Home Message Queue	85
Figure 45 Call Home Message Queue dialog box	85
Testing Call Home Profiles	85
Figure 46 Call Home Test Profile dialog box	85
Changing the SMTP server	85
Figure 47 Call Home Change Over dialog box	85
Managing Ports	87
Port Information data window	87
Figure 48 Port Information data window	87
Figure 49 Port Information data window buttons	87
Table 17 Port Information data window fields	88
Port Statistics data window	90
Figure 50 Port Statistics data window	90
Table 18 Port Statistics data window fields	90
Viewing and configuring ports	93
Figure 51 Port Properties dialog box	93
Table 19 Port Properties dialog box fields	93
Port symbolic name	94
Port states	94
Port operational states	94
Table 20 Port operational states	94
Port administrative states	95
Table 21 Port administrative states	95
Port types	95
Table 22 Port types	96
Port speeds	96
Table 23 Port speeds	96
Port transceiver media status	97
Table 24 Port transceiver media view	97
I/O Stream Guard	97
Device Scan	97
Auto Performance Tuning and AL Fairness	98
Figure 52 Advanced Port Properties dialog box	98
Resetting a port	98
Testing ports	98
Figure 53 Port Diagnostics dialog box	99
Support and Other Resources	101
Document conventions and symbols	101
Table 25 Document conventions	101
JDOM license	101
Contacting HP	102
HP contact information	102
Subscription service	102
Documentation feedback	102
New and changed information in this edition	102
Related information	103
Documents	103
Other HP websites	103
Customer self repair	104
Glossary	105
Index	109
A	109
B	109
C	109
D	109
E	109
F	109
G	109
H	109
I	109
L	109
M	109
N	110
O	110
P	110
R	110
S	110
T	110
U	110
W	110
X	110

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HP StorageWorks 8/20q Fibre Channel Switch QuickTools Switch Management User Guide

Table 16

describes the fields in the Call Home Editor—Tech Support Center Profile dialog box.

To create a Call Home Tech Support Center profile:

Open the Switch menu, select

Call Home

, and then select

Profile Manager

The Call Home Profile Manager dialog box is displayed.

Choose one of the following options to open the Call Home Profile Editor—Create Tech Support Center

Profile dialog box:

•

Click

Support

on the tool bar.

•

Select

Edit > Create Tech Support Center Profile

•

Select an event level threshold option (Alarm, Critical, Warn, None) from the Level drop-down list.

Table 16

Call Home Editor—Tech Support Center Profile dialog box fields

Field

Description

Name

The name automatically assigned to the profile. This profile can not be

changed or deleted, but the settings can be modified.

Level

The severity level of the event (Alarm, Critical, Warning, None). The level

of events processed by the profile to produce e-mails that are sent to the

e-mail addresses listed in the profile.

Format

The format used to compile and e-mail a message in response to an

incoming event that is processed by the profile. Formats allowed include:

•

ShortText includes the minimum amount of detail required to describe

the event and identify the switch sending the message; it is the

intended format for reading on mobile electronic devices.

•

FullText includes the same information as ShortText and provides

additional information to identify switch location and contact

information for switch administrators; it is the intended format for

reading via standard e-mail clients.

•

The Tsc1 format is similar to the ShortText format but is compiled to

simplify machine processing of e-mail messages.

Max Size

(650—2,000,000)

The maximum number of bytes allowed for an e-mail message compiled

for the profile. Most e-mail messages are relatively small, under 2KB.

However, e-mails that are produced by a capture operation can be as

large as 1MB due to the inclusion of file attachments.

E-mail Subject

The subject line in the e-mail. The string that is appended to the string

generated by CallHome for the e-mail message subject line.

Enable Capture

Enables or disables the capture operations for the profile. Only the Tech

Support Center profile is allowed to define and execute capture

operations on the switch.

Time of Day

The time of day, in HH:MM format, when the capture operation executes

on the switch. Only the Tech Support Center profile is allowed to define

and execute capture operations on the switch. The default is 02:30.

Day of Week

The day of the week–specified as Sunday, Monday, Tuesday,

Wednesday, Thursday, Friday or Saturday–when the capture operation

executes on the switch. The default is Monday.

Interval (1—26 weeks)

The number of weeks that must pass between executions of the capture

operation. The default is 1.

Address

The e-mail address of the recipient being added to the Tech Support

Center profile. A maximum of 10 addresses is allowed and displayed in

the Addresses window.