Home » HP Manuals » Printers » HP CB016A » Manual Viewer

HP CB016A User Guide - Page 51

To check printhead health, To print the print quality diagnostic Self-Test Diagnostic

Add to My Manuals
Save this manual to your list of manuals

Page 51 highlights

When the quality of printouts deteriorates, complete the relevant steps based on the following sequence: 1. Check the health of the printheads. For more information, see To check printhead health. 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. 3. Clean the printheads. For more information, see To clean the printheads. 4. Replace the printheads if the problems persist after cleaning. For more information, see To replace the printheads. CAUTION: HP is not responsible for damage to the device that results from modifying the printheads. This section covers the following printhead maintenance tasks: • To check printhead health • To print the print quality diagnostic page • To calibrate the linefeed • To clean the printheads • To align the printheads • To clean the printhead contacts manually • To replace the printheads To check printhead health Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead. • Self-Test Diagnostic Page: Print the self-test diagnostic page on a clean sheet of white paper, and check the printhead health section. For more information, see Understand the self-test diagnostic page. • Embedded Web server: Open the embedded Web server. For more information, see Embedded Web server. Click the Information tab, and then click Ink Supplies in the left pane. • Toolbox (Windows): Open the Toolbox. For more information, see To open the Toolbox. Click the Information tab, and then click Printhead Health. To print the print quality diagnostic page Use the print quality diagnostic page to diagnose issues affecting the print quality. This will help you decide whether to run any maintenance services to improve the print quality of your printouts. You can also view the ink level information, and the printhead health status on the page. • Control panel: Press and hold (Power button), press (Cancel button) seven times, press (Resume button) two times, and release (Power button). • Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print PQ (print quality) diagnostic page from the drop-down list in the Print Quality section, and then click Run Diagnostic. Maintain the printheads 47

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	14
Install the duplexer	14
Use the device	15
Select print media	15
Tips for selecting and using print media	15
Understand specifications for supported media	16
Understand supported sizes	16
Understand supported media types and weights	20
Set minimum margins	21
Load media	22
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print with the rear manual feed slot	26
Print on both sides (duplexing)	27
Guidelines for printing on both sides of a page	27
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	28
Print on special and custom-sized media	28
To print on special or custom-sized media (Windows)	28
To print on special or custom-sized media (Mac OS)	29
Print borderless	29
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	30
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	33
Embedded Web server pages	34
Toolbox (Windows)	34
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	37
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	38
Understand the self-test diagnostic page	39
Understand the network configuration page	40
Configure the device (Windows)	41
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	42
To share the device on a locally shared network	43
Network connection	43
To install the device on a network	44
To install the device software on client computers	44
To install the printer driver using Add Printer	44
To install the device in a pure IPV6 network environment	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To calibrate the linefeed	52
To clean the printheads	53
To align the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	61
Blank or partial page printed	61
Something on the page is missing or incorrect	62
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	64
Meaningless characters print	64
Ink is smearing	65
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	66
Wrong colors are printing	66
Printout shows bleeding colors	66
Colors do not line up properly	67
Lines or dots are missing from text or graphics	67
Solve paper-feed problems	67
A paper-feed problem is occurring	67
Solve device management problems	69
Embedded Web server cannot be opened	69
Troubleshoot installation issues	70
Hardware installation suggestions	70
Software installation suggestions	70
Solve network problems	71
Clear jams	72
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	75
Interpreting control-panel lights	75
Interpreting network connector lights	80
HP supplies and accessories	81
Order printing supplies online	81
Accessories	81
Supplies	81
Ink cartridges	81
Printheads	82
HP media	82
Support and warranty	83
Hewlett-Packard limited warranty statement	84
Obtain electronic support	85
Obtain HP telephone support	85
Before you call	85
Support process	86
HP support by phone	86
Phone support period	86
Telephone support numbers	86
Placing a call	86
After the phone support period	86
Additional warranty options	87
HP Quick Exchange Service (Japan)	87
Prepare the device for shipment	87
Remove the ink cartridges and printheads before shipment	87
Pack the device	89
Device specifications	91
Physical specifications	91
Product features and capacities	91
Processor and memory specifications	92
System requirements	92
Network protocol specifications	93
Embedded Web server specifications	94
Print resolution	94
Environmental specifications	94
Electrical specifications	94
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	95
Regulatory information	96
FCC statement	96
Notice to users in Korea	97
VCCI (Class B) compliance statement for users in Japan	97
Notice to users in Japan about the power cord	97
RoHS notices (China only)	97
Toxic and hazardous substance table	98
LED indicator statement	98
Regulatory model number	98
Declaration of conformity	99
Environmental product stewardship program	100
Paper use	100
Plastics	100
Material safety data sheets	100
Recycling program	100
HP inkjet supplies recycling program	100
Disposal of waste equipment by users in private households in the European Union	101

Match case Limit results 1 per page

When the quality of printouts deteriorates, complete the relevant steps based on the

following sequence:

Check the health of the printheads. For more information, see

check

printhead

health

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate

any problem areas, and perform the recommended actions. For more information,

see

the

quality

diagnostic

page

Clean the printheads. For more information, see

clean

the

printheads

Replace the printheads if the problems persist after cleaning. For more

information, see

replace

the

printheads

CAUTION:

HP is not responsible for damage to the device that results from

modifying the printheads.

This section covers the following printhead maintenance tasks:

•

check

printhead

health

•

the

quality

diagnostic

page

•

calibrate

the

linefeed

•

clean

the

printheads

•

align

the

printheads

•

clean

the

printhead

contacts

manually

•

replace

the

printheads

To check printhead health

Use one of the following means to check the printhead health. If the status of any

printhead is not good or fair, then perform one or more of the maintenance functions,

or clean or replace the printhead.

•

Self-Test Diagnostic Page:

Print the self-test diagnostic page on a clean sheet of

white paper, and check the printhead health section. For more information, see

Understand

the

self-test

diagnostic

page

•

Embedded Web server:

Open the embedded Web server. For more information,

see

Embedded

Web

server

. Click the

Information

tab, and then click

Ink

Supplies

in the left pane.

•

Toolbox (Windows):

Open the Toolbox. For more information, see

open

the

Toolbox

. Click the

Information

tab, and then click

Printhead Health

To print the print quality diagnostic page

Use the print quality diagnostic page to diagnose issues affecting the print quality. This

will help you decide whether to run any maintenance services to improve the print

quality of your printouts. You can also view the ink level information, and the printhead

health status on the page.

•

Control panel:

Press and hold

(

Power

button), press

(

Cancel

button) seven

times, press

(

Resume

button) two times, and release

(

Power

button).

•

Embedded Web server:

Click the

Settings

tab, click

Device Services

in the left

pane, select

Print PQ (print quality) diagnostic page

from the drop-down list in

the

Print Quality

section, and then click

Run Diagnostic

Maintain the printheads