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HP CB016A User Guide - Page 87

Additional warranty options, HP Quick Exchange Service (Japan), Prepare the device for shipment

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Additional warranty options Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the device. Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges and printheads • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the input tray • Remove any originals you might have loaded in the device This section contains the following topics: • Remove the ink cartridges and printheads before shipment Remove the ink cartridges and printheads before shipment Before you return the device, make sure you remove your ink cartridges and printheads. Prepare the device for shipment 83

Section	Page
Contents	5
Get started	9
Find other resources for the product	9
Accessibility	10
Understand the device parts	11
Front view	11
Control panel	12
Back view	12
Install the accessories	14
Install the duplexer	14
Use the device	15
Select print media	15
Tips for selecting and using print media	15
Understand specifications for supported media	16
Understand supported sizes	16
Understand supported media types and weights	20
Set minimum margins	21
Load media	22
Change print settings	25
To change settings from an application for current jobs (Windows)	25
To change default settings for all future jobs (Windows)	25
To change settings (Mac OS)	25
Use the HP Solution Center (Windows)	26
Print with the rear manual feed slot	26
Print on both sides (duplexing)	27
Guidelines for printing on both sides of a page	27
To perform duplexing (Windows)	27
To perform automatic duplexing (Mac OS)	28
Print on special and custom-sized media	28
To print on special or custom-sized media (Windows)	28
To print on special or custom-sized media (Mac OS)	29
Print borderless	29
To print a borderless document (Windows)	29
To print a borderless document (Mac OS)	30
Cancel a print job	30
Configure and manage	31
Manage the device	31
Monitor the device	32
Administer the device	32
Use device management tools	33
Embedded Web server	33
To open the embedded Web server	33
Embedded Web server pages	34
Toolbox (Windows)	34
To open the Toolbox	35
Toolbox tabs	35
HP Printer Utility (Mac OS)	36
To open the HP Printer Utility	36
HP Printer Utility panels	36
Network Printer Setup Utility (Mac OS)	37
HP Web Jetadmin software	37
HP Instant Support	37
Security and privacy	38
To gain access to HP Instant Support	38
myPrintMileage	38
Understand the self-test diagnostic page	39
Understand the network configuration page	40
Configure the device (Windows)	41
Direct connection	42
To install the software before connecting the device (recommended)	42
To connect the device before installing the software	42
To share the device on a locally shared network	43
Network connection	43
To install the device on a network	44
To install the device software on client computers	44
To install the printer driver using Add Printer	44
To install the device in a pure IPV6 network environment	45
Configure the device (Mac OS)	45
To install the software for network or direct connection	46
To share the device on a locally shared network	46
Uninstall and reinstall the software	47
Maintain and troubleshoot	49
Supported ink cartridges	49
Replace the ink cartridges	49
Maintain the printheads	50
To check printhead health	51
To print the print quality diagnostic page	51
To calibrate the linefeed	52
To clean the printheads	53
To align the printheads	53
To clean the printhead contacts manually	53
To replace the printheads	56
Store printing supplies	58
Store ink cartridges	58
Store printheads	58
Troubleshooting tips and resources	58
Solve printing problems	59
The device shuts down unexpectedly	59
All device lights are on or flashing	59
The device is not responding (nothing prints)	59
Device does not accept printhead	60
Device takes a long time to print	61
Blank or partial page printed	61
Something on the page is missing or incorrect	62
Placement of the text or graphics is wrong	62
Device prints half a page, then ejects the paper	63
Poor print quality and unexpected printouts	63
Poor quality printouts	64
Meaningless characters print	64
Ink is smearing	65
Ink is not filling the text or graphics completely	65
Output is faded or dull colored	65
Colors are printing as black and white	66
Wrong colors are printing	66
Printout shows bleeding colors	66
Colors do not line up properly	67
Lines or dots are missing from text or graphics	67
Solve paper-feed problems	67
A paper-feed problem is occurring	67
Solve device management problems	69
Embedded Web server cannot be opened	69
Troubleshoot installation issues	70
Hardware installation suggestions	70
Software installation suggestions	70
Solve network problems	71
Clear jams	72
Clear a jam in the device	72
Tips for avoiding jams	73
Control-panel lights reference	75
Interpreting control-panel lights	75
Interpreting network connector lights	80
HP supplies and accessories	81
Order printing supplies online	81
Accessories	81
Supplies	81
Ink cartridges	81
Printheads	82
HP media	82
Support and warranty	83
Hewlett-Packard limited warranty statement	84
Obtain electronic support	85
Obtain HP telephone support	85
Before you call	85
Support process	86
HP support by phone	86
Phone support period	86
Telephone support numbers	86
Placing a call	86
After the phone support period	86
Additional warranty options	87
HP Quick Exchange Service (Japan)	87
Prepare the device for shipment	87
Remove the ink cartridges and printheads before shipment	87
Pack the device	89
Device specifications	91
Physical specifications	91
Product features and capacities	91
Processor and memory specifications	92
System requirements	92
Network protocol specifications	93
Embedded Web server specifications	94
Print resolution	94
Environmental specifications	94
Electrical specifications	94
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)	95
Regulatory information	96
FCC statement	96
Notice to users in Korea	97
VCCI (Class B) compliance statement for users in Japan	97
Notice to users in Japan about the power cord	97
RoHS notices (China only)	97
Toxic and hazardous substance table	98
LED indicator statement	98
Regulatory model number	98
Declaration of conformity	99
Environmental product stewardship program	100
Paper use	100
Plastics	100
Material safety data sheets	100
Recycling program	100
HP inkjet supplies recycling program	100
Disposal of waste equipment by users in private households in the European Union	101