HP Chromebook 11 G9 Education Edition Maintenance and Service Guide - Page 71

Questions and answers

Get HP Chromebook 11 G9 Education Edition PDF manuals and user guides View all HP Chromebook 11 G9 Education Edition manuals
Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

Table 8-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data entered into this memory? How is this memory writeprotected? Camera (select 64 kilobits No Yes Stores camera Camera memory is A utility must be used for products only) configuration programmed using a utility writing data to this and firmware. from the device manufacturer memory and is typically that can be run from not made available to the Windows. public unless a firmware upgrade is necessary to address a unique issue. Fingerprint reader 512 KB flash Yes Yes (select products only) Stores fingerprint templates. Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. Questions and answers Use this section to answer your questions about nonvolatile memory. 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive. See question and answer 6 for steps to securely erase information. The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. a. Turn on or restart the computer, and then quickly press esc. b. Select Main, and then select Apply Factory Defaults and Exit. ENWW Questions and answers 63

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
Table 8-1
Troubleshooting steps for nonvolatile memory usage (continued)
Nonvolatile
memory type
Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data entered into this
memory?
How is this memory write-
protected?
Camera (select
products only)
64 kilobits
No
Yes
Stores camera
configuration
and firmware.
Camera memory is
programmed using a utility
from the device manufacturer
that can be run from
Windows.
A utility must be used for
writing data to this
memory and is typically
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader
(select products
only)
512 KB flash
Yes
Yes
Stores
fingerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools
Security Manager.
Only a digitally signed
application can make the
call to write to the flash.
Questions and answers
Use this section to answer your questions about nonvolatile memory.
1.
How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT:
The restore defaults feature does not securely erase any information on your hard drive. See
question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a.
Turn on or restart the computer, and then quickly press
esc
.
b.
Select
Main
, and then select
Apply Factory Defaults and Exit
.
ENWW
Questions and answers
63