HP Cisco MDS 9216i Cisco MDS 9500 Series Hardware Installation Guide (OL-17467 - Page 265
Site Planning and Maintenance Records, Contacting Customer Service
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Send documentation comments to [email protected]. F A P P E N D I X Site Planning and Maintenance Records This appendix provides a Site Planning list and includes the following records to use when installing the Cisco MDS 9500 Series: • Contacting Customer Service, page F-1 • Site Preparation Checklist, page F-4 • Contact and Site Information, page F-6 • Chassis and Module Information, page F-7 Note For information on how to query the switch for configuration information, see Cisco MDS 9000 Family CLI Configuration Guide or the Cisco MDS 9000 Family Fabric Manager Configuration Guide. Contacting Customer Service If you are unable to solve a startup problem after using the troubleshooting suggestions in this appendix, contact your customer service representative for assistance and further instructions. Before you call, have the following information ready to help your service provider assist you as quickly as possible: • Date you received the switch. • Chassis serial number. See the "Finding the Chassis Serial Number" section on page F-2. • Type of software and release number. • Maintenance agreement or warranty information. • Brief description of the problem. • Brief explanation of the steps you have already taken to isolate and resolve the problem. Note If you purchased Cisco support through a Cisco reseller, contact the reseller directly. If you purchased support directly from Cisco, contact Cisco Technical Support at this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm OL-17467-02 Cisco MDS 9500 Series Hardware Installation Guide F-1