Control panel message types
..............................................................................................
154
Status messages
...........................................................................................................
154
Warning messages
........................................................................................................
154
Error messages
.............................................................................................................
154
Critical error messages
..................................................................................................
154
Control panel messages
......................................................................................................
155
Paper jams
...........................................................................................................................
181
Paper jam recovery
.......................................................................................................
181
Common causes of paper jams
...........................................................................................
183
Clearing paper jams
.............................................................................................................
185
Jam in Tray 1, 2, 3, 4, or 5
.............................................................................................
185
Jam in Tray 3, 4, or 5
.....................................................................................................
189
Jams in the top cover
....................................................................................................
195
Jam in paper input path or paper path
...........................................................................
200
Multiple jams in paper path
............................................................................................
202
Jam in duplex path
........................................................................................................
207
Multiple jams in duplex path
..........................................................................................
209
Media-handling problems
.....................................................................................................
215
Printer feeds multiple sheets
................................................................................................
215
Printer feeds incorrect page size
.........................................................................................
215
Printer pulls from incorrect tray
............................................................................................
216
Media does not feed automatically
......................................................................................
216
Unable to select paper sizes for Tray 2, 3, 4, or 5 using the printer control panel.
..............
217
Media does not feed from Tray 2, 3, 4, or 5
.........................................................................
217
Transparencies or glossy paper will not feed
.......................................................................
218
Transparencies are not printed correctly and the control panel displays an error
message indicating a problem with the media in the tray.
................................................
218
Envelopes jam or will not feed in the printer
........................................................................
219
Output is curled or wrinkled
.................................................................................................
219
Printer will not duplex or duplexes incorrectly
......................................................................
219
Printer response problems
...................................................................................................
221
No display message
.............................................................................................................
221
Printer is on, but nothing prints
............................................................................................
221
Printer is on, but is not receiving data
..................................................................................
222
Unable to select the printer from the computer
....................................................................
222
Printer control panel problems
.............................................................................................
224
Control panel settings work incorrectly
................................................................................
224
Unable to select Tray 3, 4, or 5
............................................................................................
224
Color printing problems
........................................................................................................
225
Printing black instead of color
..............................................................................................
225
Incorrect shade
....................................................................................................................
225
Missing color
........................................................................................................................
225
Inconsistent colors after installing a print cartridge
..............................................................
226
Printed colors do not match screen colors
...........................................................................
226
Incorrect printer output
.........................................................................................................
227
Incorrect fonts are printed
....................................................................................................
227
Unable to print all characters in a symbol set
......................................................................
227
Drifting text between printouts
.............................................................................................
227
Erratic, missing characters or interrupted printout
...............................................................
227
Partial printout
......................................................................................................................
228
Guidelines for printing with different fonts
.....................................................................
228
Software application problems
.............................................................................................
229
Unable to change system selections through software
........................................................
229
Unable to select a font from the software
............................................................................
229
Unable to select colors from the software
............................................................................
229
Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory
..............
229
ENWW
ix