HP Color LaserJet Enterprise CP4020 HP Designjet 4020 and 4520 Printer Series
HP Color LaserJet Enterprise CP4020 Manual
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- HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 1
HP Designjet 4020 and 4520 printer series Using your printer - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 2
statement accompanying such products and services. Nothing contained in other sections different from the express warranty statement should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 3
[4020 3 The printer's main components [4520 4 The front panel ...7 Printer software ...8 2 How do I... (software setup topics) Choose which connection method to use 10 Connect to a network (Windows) ...10 Connect directly to a computer (Windows 11 Uninstall the printer driver (Windows 11 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 4
a single sheet [4020] ...31 Load a roll onto the spindle [4520] ...31 Load a roll into the printer [4520] ...33 Unload a roll from the printer [4520 36 Trim the paper with the manual cutter [4520 38 View information about the paper ...40 Download media profiles ...40 Use non-HP paper ...41 Cancel - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 5
(printer maintenance topics) Clean the exterior of the printer ...112 Clean the input rollers ...112 Clean the platen ...112 Lubricate the printhead carriage ...114 Maintain the ink cartridges ...115 Move or store my printer ...115 Update my printer's firmware ...116 Update my printer's software - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 6
...154 Lines are printed double or in wrong colors 154 Lines are discontinuous ...155 Lines are blurred (ink bleeds from lines 155 Lines are slightly warped ...156 Color accuracy ...156 PANTONE color accuracy ...156 Color matching between different HP Designjets 157 Improving gray neutrality - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 7
missing 166 No output when printing from Microsoft Visio 2003 166 17 The problem is... (ink system topics) I cannot insert an ink cartridge ...168 The printer will not accept a large black ink cartridge 168 I cannot remove an ink cartridge ...168 I cannot insert a printhead ...168 I cannot insert - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 8
lights ...192 The printer's internal prints ...192 Preventive maintenance ...193 22 Tell me about... (ink system topics) Ink cartridges ...196 Printheads ...197 Printhead cleaners ...198 Ink system tips ...198 23 Tell me about... (paper topics) Using paper ...200 Supported paper types ...200 Drying - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 9
Index ...223 ENWW ix - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 10
x ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 11
Introduction 1 Introduction ● Using this guide ● The printer's main features ● The printer's main components [4020] ● The printer's main components [4520] ● The front panel ● Printer software ENWW 1 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 12
this guide This guide is for the HP Designjet 4020/4520 Printer series and the HP Designjet 4520 Stacker, for information about the HP Designjet 4520 Scanner, please refer to the Scanner User's Reference Guide in a separate document. Using your printer (on CD) and the Quick Reference Guide (on paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 13
color calibration The printer's main components [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. The following front and rear views of the printer illustrate the main components. Front view 1. Ink cartridge 2. Platen 3. Printhead carriage 4. Printhead 5. Printhead - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 14
Introduction 11. Spindle lever 12. Paper load lever Rear view 1. Power socket and on/off switch 2. Sockets for communication cables and optional accessories The printer's main components [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. The following front and rear views - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 15
Front view Introduction 1. Ink cartridges 2. Platen 3. Printhead carriage 4. Printhead 5. Printhead cleaner 6. Front panel 7. Paper load lever (roll 1) 8. Spindle 9. Paper load lever (roll 2) 10. Bin 11. Spindle drawer (roll 1) 12. Spindle drawer (roll 2) ENWW The printer's main components [4520] - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 16
Introduction Front view with optional stacker Rear view 1. Power socket and on/off switch 2. Sockets for communication cables and optional accessories 6 Chapter 1 Introduction ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 17
information about the status of the printer, the ink cartridges, the printheads, the paper, the print jobs, etc. ● It can provide guidance in using the printer. ● It displays warning and error messages when appropriate. ● It can be used to change the values of printer settings and thus change the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 18
computer to submit and manage print jobs, and check ink levels and printer status ● The HP-GL/2 and HP RTL driver for Windows ● The PostScript driver for Windows (HP Designjet 4020ps and 4520ps only) ● The PostScript driver for Mac OS X (HP Designjet 4020ps and 4520ps only) 8 Chapter 1 Introduction - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 19
which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer driver (Windows) ● Connect to a network (Mac OS X) ● Connect directly to a computer (Mac OS X) ● Uninstall the printer software (Mac OS X) Software setup ENWW 9 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 20
them can be active at a time; with the exception of the Jetdirect print server, which can be active at the same time as one other network connection. Connect to a network (Windows) Once the network cable is connected and the printer is powered up, it automatically obtains an IP address. You need to - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 21
you can proceed to install the printer driver and connect your printer: 1. Insert the HP Start-Up Kit CD into your CD drive. 2. Open the CD icon on your desktop. 3. Open the Mac OS X HP Designjet Installer. 4. Follow the instructions on your screen. ENWW Connect directly to a computer (Windows) 11 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 22
. 4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. When the printer driver has been installed, the HP Printer Setup Assistant will start automatically, to set up a connection to your printer. Connect the USB cable, turn on the printer and then follow the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 23
Open the Mac OS X HP Designjet Installer icon. 4. Select Uninstall, and follow the instructions on your screen to uninstall the printer software. To delete the print queue: ● Under Mac OS X 10.5: from the system preferences, select the Print & Fax dialog. Select the name of the printer and click the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 24
Software setup 14 Chapter 2 How do I... (software setup topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 25
of the front panel ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Password-protect the Embedded Web Server ● Request E-mail notification of specific error conditions ● Set the date and time ● Change the sleep mode setting ● Turn off the buzzer ● Change the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 26
at the rear, and then the Power key. When the printer is switched on, it will take some time to initialize itself. This time is about three minutes for the HP Designjet 4020 series, and about three and a half minutes for the Designjet 4520 series. Restart In some circumstances you may be advised to - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 27
panel, by highlighting the icon. ● Select Status of my printer or Manage my printer's queue from the Services tab of your Windows printer driver, or from the Services panel of your Mac OS printer driver. If you have followed these instructions but failed to get through to the Embedded Web Server - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 28
support, it will password will be required in order to perform the following operations. ◦ Cancel, delete or preview a job in the job queue ◦ Delete a stored job ◦ Clear accounting information ◦ Change the printer settings on the Device Setup page ◦ Update the printer's firmware ◦ Change the printer - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 29
the HP Designjet 4020 Printer series, and you find that these options are not available, please download the latest firmware revision (see Update my printer's firmware on page 116). Change the sleep mode setting If the printer is left switched on but unused for a certain period of time, it will go - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 30
> Select units, and select English or Metric. The units of measurement can also be changed in the Embedded Web Server. Adjust for altitude Your printer will work better if you tell it roughly at what altitude it is. To set the altitude, go to the front panel and select the icon, - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 31
] ● Unload a single sheet [4020] ● Load a roll onto the spindle [4520] ● Load a roll into the printer [4520] ● Unload a roll from the printer [4520] ● Trim the paper with the manual cutter [4520] ● View information about the paper ● Download media profiles ● Use non-HP paper ● Cancel the drying time - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 32
Load a roll onto the spindle [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. 1. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 2. Lower the spindle lever. 3. Remove the right-hand end of the spindle (1) from - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 33
Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove 9. Ensure the blue paper stop is pushed in as far as it will go, without using excessive force. 10. With the blue paper stop on the left, slide the spindle into the printer left and then right as - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 34
change rolls more quickly if you pre-load rolls of different paper types on different spindles. Extra spindles are available for purchase. Load a roll into the printer [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. To start this procedure you need to have a roll loaded - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 35
black roller. WARNING! Take care not to touch the rubber wheels on the platen while loading paper: they may rotate and trap skin, hair or clothing. WARNING! Take care not to push your fingers inside the printer's paper path. It is not designed to accommodate fingers, and the results may be painful - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 36
8. Wait until the paper emerges from the printer as shown below. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully [4020] on page 130. 9. Align the right-hand edge of the paper with the blue line and the left edge of the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 37
the paper type you are using, and if color calibration is turned on. See Perform color calibration on page 68. 16. The front panel displays the Ready message and the printer is ready to print. Unload a roll from the printer [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 38
paper will be ejected. 2. Press the spindle lever down and remove the empty spindle from the printer, pulling out the right- hand end first. Do not insert your fingers into the spindle supports during the removal process. Load a single sheet [4020] NOTE: This topic applies to the HP Designjet 4020 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 39
the paper type you are using. If it is not clear which you should select, see Supported paper types on page 200. 3. Wait until the front panel prompts you to open the window. 4. Lift the paper load lever. 5. Insert the sheet into the printer as shown below. Paper ENWW Load a single sheet [4020 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 40
and trap skin, hair or clothing. WARNING! Take care not to push your fingers inside the printer's paper path. It is not designed to accommodate fingers, and the results may be painful. 7. Pull edge of the half-circle on the platen, as shown below. Paper 9. Lower the window. 30 Chapter 4 How do - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 41
. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully [4020] on page 130. Unload a single sheet [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. At the printer's front panel, select the icon, then - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 42
There is also a diagram on the outside face of each paper stop showing the correct orientation. 5. Press the roll towards the black paper stop until it clicks into place. NOTE: If you have and the black stop. 7. Put the blue paper stop on to the other end of the spindle, and push it towards the end of - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 43
change rolls more quickly if you pre-load rolls of different paper types on different spindles. Extra spindles are available for purchase. Load a roll into the printer [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. To start this procedure you need to have a roll loaded - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 44
are loading the lower roll. 5. Make sure that the leading edge of the paper is free from wrinkles, tears and excessive curl, as these defects may cause a paper jam. If necessary, trim the leading edge before loading (see Trim the paper with the manual cutter [4520] on page 38). 34 Chapter 4 How do - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 45
does not need to be aligned exactly with a specific blue line, but between the two outer lines. 7. Feed the paper for a few centimeters more after the printer beeps, then turn the roller backwards to tension the paper correctly. 8. Lower the paper load lever. 9. Push the drawer back into position - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 46
if color calibration is turned on. See Perform color calibration on page 68. 15. The front panel displays the Ready message and the printer is ready to print. Unload a roll from the printer [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. 36 Chapter 4 How do I... (paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 47
then lowering the paper load lever. 2. The paper will normally be removed from the printer. If the paper is not automatically removed from the printer, the front panel will prompt you to lift the paper load lever and turn the paper stop by hand until the paper is removed from the printer. When you - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 48
, pulling out the right-hand end first. Do not insert your fingers into the spindle supports during the removal process. Trim the paper with the manual cutter [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. The manual cutter can be used to trim the leading edge of the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 49
grip the cutter and rotate it as shown on the cutter's top cover, to make the initial cut, then pull it gently across the paper. 5. Remove the cut-off piece of paper. 6. Rotate the spindle backwards to move the paper edge out of the way. Paper ENWW Trim the paper with the manual cutter [4520] 39 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 50
printer has no media profile, you will find that you cannot select that paper type in the front panel. To download the correct media profile, go to: ● http://www.hp.com/go/4020/paperpresets/ for the HP Designjet 4020 series ● http://www.hp.com/go/4520/paperpresets/ for the HP Designjet 4520 series - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 51
non-HP paper HP's own paper types have been fully tested with the printer and can be expected to give the best print quality. However, you can print on paper from any manufacturer. In that case, you should select (in the front panel) the HP paper type that is most similar to the paper you will be - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 52
Paper 42 Chapter 4 How do I... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 53
5 How do I... (print job topics) ● Submit a job with the Embedded Web Server ● Save a job ● Print a saved job ● Cancel a job ● Manage the print queue ● Nest jobs to save roll paper ● Unattended printing/overnight printing Print job ENWW 43 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 54
the file to print. NOTE: Submitting a job to be printed via the Embedded Web Server does not require you to have the printer driver nor the file's down in priority. 6. If you are printing multiple copies of a document, by default all copies of page 1 will be printed, then all copies of page 2, and - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 55
print. 4. If you want to submit more than one file, click the Add another file button to add another file. All files submitted together will have the same job settings. NOTE: If you are using Windows of the drivers that came with your printer or the Embedded Web Server to submit printing jobs. - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 56
images with dense color. ● When Optimized is selected (this is the default setting), the printer calculates the best time to begin printing the page. the queue after printing it, as it will just fall off the end of the queue as more files are sent. However, if you have sent a file in error, and want - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 57
facility is turned on, the partially printed job will appear in the queue as on hold when the printer is next turned on. When you resume the job, it will start printing at the page at which it was interrupted. ● on hold for paper: the job can't be printed because the paper it needs is not loaded in - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 58
for all pages. ● The color adjustment settings must be the same for all pages. These are known as Advanced Color Settings in the Windows driver, and CMYK Settings in the Mac OS driver. ● Pages must be all color, or all grayscale: not some in color and some in grayscale. Print job 48 Chapter 5 How - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 59
The HP Designjet 4520 Printer series, with multiple rolls and optional stacker, plus robust and consistent image quality, is perfect for long unattended printing jobs. Here are some recommendations to help you deal with a long queue of printing jobs. ● If feasible, use brand-new long rolls of paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 60
Recommended settings for unattended printing Print type Print mode MaxDetail Optimized for Lines Normal Off Lines Drying time Optimal Lines and fills Normal On Lines Optimal Maps Best On Images Optimal Renderings, Best On photographs Images Optimal Paper types Coated, Bond - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 61
HP Designjet 4520 Printer series only. The stacker is an optional accessory for the HP Designjet 4520 Printer series. It stacks prints flat, on top of one another, instead of letting them fall into the bin. ● Install the stacker ● Uninstall the stacker ● Change the temperature ● Change paper rolls - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 62
Install the stacker 1. Connect the cables between the stacker and the printer. 2. Switch on the stacker. 3. Select the icon on the printer's front panel, then Accessories > Stacker > Install stacker. The front panel will prompt you to attach the stacker to the printer. 4. There are two latches on - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 63
to remove the curl from the paper. To change the temperature of the roller, select the icon on the printer's front panel, then Accessories > printer on page 112. Clean the stacker rollers WARNING! The stacker becomes hot during use. Before cleaning, switch it off and give it time to cool. Ink - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 64
the stacker, take a couple of steps to reduce the amount of space it occupies. 1. Undo the screws at either side of the stacker tray, and let the tray hang vertically. 2. Remove the pin from each leg extension, and rotate the leg extension upwards. 54 Chapter 6 How do I... (stacker topics) [4520 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 65
I... (image adjustment topics) ● Change the page size ● Create a custom page size ● Change the print quality ● Choose print quality settings ● Print at maximum speed ● Adjust the margins ● Print on oversize pages ● Print without added margins ● Select the orientation of the image ● Rotate an image - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 66
or the Embedded Web Server. NOTE: The ability to create custom page sizes will depend on the level of administration privileges you have. Using the HP-GL/2 and HP RTL printer driver for Windows 1. Select the Paper/Quality tab. 2. Press the Custom button. 3. Choose one of the selectable names (Custom - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 67
57 for guidance on choosing among these options. You can specify the print quality in the following ways: ● Using a Windows printer driver: go to the Print Quality section of the Paper/Quality tab. ● Using a Mac OS printer driver: go to the Image Quality panel. ● Using the Embedded Web Server: go - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 68
Image adjustment Print content Lines (draft) Print quality Fast Lines Normal Lines and fills (fast) Normal Lines and fills Best Lines and images - high quality maps Best Image quality settings Paper types Optimized for Maximum detail Drawings/text Off (or On for higher quality, lower - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 69
the following ways: ● Using the Windows HP-GL/2 and HP RTL printer driver: Normal margins are selected by default. To select the other options, select the Paper/Quality tab and press the Margins/Layout button. ● Using the Windows PostScript printer driver: select the Paper/Quality tab, then Size is - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 70
the layout options. ● Using the Windows PostScript printer driver: select the Paper/Quality tab, then Size is. You select the oversize page and the margins at the same time. ● Using a Mac OS X printer driver: select the paper size, and then margins options will appear. Select the Oversize option - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 71
Embedded Web Server. ● Using the HP-GL/2 and HP RTL printer driver for Windows: go to the Orientation section of the Finishing tab. ● Using the PostScript printer driver for Windows: go to the Orientation section of the Paper/Quality tab. ● Using the PostScript printer driver for Mac OS: select Page - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 72
on D/A1-size paper by 90 degrees will probably exceed the width of the paper. If you are using the Embedded Web Server, the preview screen will confirm this with a warning triangle. If you are using the HP Designjet 4520 Printer series, the job will be put "on hold for paper". 62 Chapter 7 How - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 73
does not support large formats ● If your file is too large for the printer's memory-in this case you can reduce the page size in your software and then scale it up again using the front panel option You can rescale an image in the following ways: ● Using a Windows printer driver: select the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 74
be whatever you choose. These palettes will be applied only to HP-GL/2 and HP RTL jobs with no software palette embedded. NOTE: All HP-GL/2 and HP RTL jobs generated by the HP-GL/2 and HP RTL driver that comes with the printer will include an embedded software palette, and thus any palette settings - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 75
you are downloading fonts over a USB connection, select the icon, then Default printing options > PS options > Select encoding > ASCII. ● Select TIFF, JPEG, PDF or CALS G4 only if you are sending a file of the appropriate type directly to the printer without going through a printer driver. This is - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 76
Image adjustment 66 Chapter 7 How do I... (image adjustment topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 77
Set the rendering intent ● Select the color emulation mode ● Produce matching prints from different HP Designjets ● Get accurate colors from Adobe Photoshop CS (HP-GL/2 & RTL driver) ● Get accurate colors from Adobe Photoshop CS (PostScript driver) ● Get accurate colors from Adobe InDesign CS ● Get - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 78
set of printheads. The color correction resulting from the calibration is then used for subsequent prints on that paper type with the same print quality setting. ● Off: the printer uses a default color correction, different for each paper type and print quality setting. 3. The printer calibrates the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 79
between different HP Designjets on page 157. Get accurate colors from Adobe Photoshop CS (HP-GL/2 & RTL driver) This topic outlines one way to have good control over the printed colors you will obtain from your printer; there are many other ways. Before starting, ensure that your paper type has - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 80
recommended default settings are: RGB: Adobe RGB 1998, CMYK: SWOP for the USA and Euroscale Coated v2 for the rest of the world. ● Color Management Policies: select 'Preserve Embedded Profiles'. ● Rendering Intent: see Set the rendering intent on page 69. ● Black Point Compensation: this option is - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 81
when printed. To do this, you will need an ICC profile for your monitor. Select View > Proof Setup > Custom. Use the following information to select options in the Proof Setup window. ● Profile: choose the profile based on the printer model and paper type you intend to use. ● Preserve Color Numbers - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 82
appropriate ICC profile for the paper loaded, and remember to select later on in the driver the option Managed by Application. ● Intent: See Set the rendering intent on page 69. Color Driver settings In the Paper/Quality tab (Windows) or Image Quality panel (Mac OS), set Print Quality to Best. 72 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 83
Type setting on the front panel corresponds to the paper you intend to use. Get accurate colors from Adobe Photoshop CS (PostScript driver) This topic outlines one way to have good control over the printed colors you will obtain from your printer; there are many other ways. Before starting, ensure - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 84
: this option is recommended if you have chosen the Relative Colorimetric rendering intent. See Perform black point compensation on page 68. Color 2. Open the image. Accept the embedded color profile if there is one: Otherwise accept the default that Adobe Photoshop proposes: 74 Chapter 8 How do - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 85
when printed. To do this, you will need an ICC profile for your monitor. Select View > Proof Setup > Custom. Use the following information to select options in the Proof Setup window. ● Profile: choose the profile based on the printer model and paper type you intend to use. ● Preserve Color Numbers - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 86
In this case, the driver will use the application's "Document" profile and selected rendering intent. Then, we have only to select in the driver: ● In the Paper/Quality tab (Windows) or Image Quality panel (Mac OS), set Print Quality to Best. ● In the Color tab (Windows) or Color Options panel (Mac - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 87
or open the image with its own or the most appropriate color space. Then retouch the image as needed. 3. When you have the image ready to send to the output device, that is the moment to simulate on your printer what will appear on the output device. You must convert the image from - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 88
will see the washed-out blacks on the monitor. This option is not recommended. 4. Select File > Print to print the image, converting it to an output space that depends on the printer, the paper type and the print color space. ● Profile: choose the profile based on the printer model and paper type - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 89
the printed colors you will obtain from your printer; there are many other ways. We describe the hard-proofing technique that shows you on your printer how your colors will appear when reproduced in a press. Before starting, ensure that your paper type has already been calibrated. NOTE: EPS, PDF and - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 90
later. Select in the Composite Output profile your printer profile; remember that it depends on the printer model, paper type and print quality option. 4. In the Default Source Profiles you must set the default profiles for solid colors and images that don't have embedded profiles. The following - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 91
box. Printer settings Ensure that the Paper Type setting on the front panel corresponds to the paper you intend to use. Get accurate colors from Autodesk AutoCAD AutoCAD has no color management settings, so the best you can do is to configure the driver correctly. If you are using the HP-GL/2 and HP - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 92
is beneficial because some printers are not capable of rasterization or do not have enough memory to process large jobs. Use ArcPress always with HP RTL (RGB) TrueColor. Printing with the Windows printer engine 1. Ensure that you have installed the HP-GL/2 and HP RTL driver. Color 82 Chapter 8 How - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 93
the driver as follows. ● In the Paper/Quality tab, set Print Quality to Best. ● In the Color tab, ensure that the Print In Grayscale box is unchecked, and set Color Matching Method to 'sRGB'. 4. Click the OK button. 5. Select File > Print. ● Printer Engine: select Windows Printer (it will use - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 94
Color 6. You can print now (click the OK button). Printing with the ArcPress printer engine 1. You must have the driver you need installed, although it will function only as a port. 2. When you are ready to print, select File > Page and Print Setup, select the driver (the driver settings have no - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 95
● Select the Color Adjustment tab if you want to adjust gamma, brightness, contrast or saturation. You can preview the changes. 4. You can print now: click the OK button in this dialog box and in the Print dialog box. Color ENWW Get accurate colors from ESRI ArcGIS 9 85 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 96
Color 86 Chapter 8 How do I... (color topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 97
9 How do I... (ink system topics) ● Remove an ink cartridge ● Insert an ink cartridge ● Remove a printhead ● Insert a printhead ● Manage printhead monitoring ● Recover (clean) the printheads ● Clean a printhead's electrical connections ● Align the printheads ● Remove a printhead cleaner ● Insert a - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 98
Remove an ink cartridge There are two types of ink cartridge removal. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridge is empty or faulty, - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 99
3. Release the door catch by pressing on the top until it clicks. 4. Pull the door fully open. 5. Grip the blue tab in front of the cartridge you wish to remove. 6. Pull the blue tab down. Ink system ENWW Remove an ink cartridge 89 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 100
Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges on their ends. 10. The front panel display will identify the missing ink cartridge. 90 Chapter 9 How do I... (ink system topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 101
label at the top of the side facing you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Insert the ink cartridge into the cartridge drawer. Position the cartridge at the rear of the drawer as indicated below. NOTE: A larger - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 102
until it clicks shut). Ink system 6. The front panel display confirms that all cartridges have been correctly inserted. Remove a printhead WARNING! Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. Printhead replacement must be performed - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 103
4. Locate the carriage. 5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This will now give you access to the printheads. 7. To remove a printhead, lift up the blue handle. Ink system ENWW Remove a printhead 93 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 104
is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 10. The front panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new: a. Remove the blue protective cap by pulling down on it. Ink system 94 Chapter 9 How do - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 105
b. Remove the clear protective tape from the printhead's nozzles by pulling on the paper tab. The printhead is designed to prevent you from accidentally inserting it into the wrong position. Check that the colored label on the printhead matches the colored label of the carriage position into which - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 106
will beep. NOTE: If the printer does not beep when you insert the printhead and the Replace message appears on the front panel, the printhead may need to be reseated. 5. Latch the carriage cover. When the carriage has been correctly latched, it looks like this: Ink system 6. Close the window - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 107
any problems sooner, select the icon, then Printer configuration > Printhead monitoring > Intensive. When the printer is printing and printhead monitoring is set to Intensive, the front panel and the Embedded Web Server printer status line will display the following message: Printing. Printhead - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 108
panel persistently displays the Reseat or Replace message next to the printhead. 1. Remove a new pre-moistened replacement sponge from its sponges have been used, more can be obtained by contacting your customer service representative. 2. Open the carriage interconnect wiper. 3. Load the sponge - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 109
the printer for more than seven minutes. it will try to move back to its normal position in the right-hand end. 7. Rub the sponge against the contacts with a light force along the entire depth of the flex connector as allowed by the mechanical stop on the tool. Ink system ENWW Clean a printhead - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 110
, clean the lower strip of electrical contacts on the printhead (unless the printhead is new), avoid touching the upper set of electrical contacts. moments to allow both connectors to dry, replace the printhead into the printhead carriage. See Insert a printhead on page 94. 11. On completion of the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 111
. Ink system If the front panel continues to display the Reseat or Replace message, replace the printhead or contact your customer service representative. Align the printheads The printer will normally perform printhead alignment whenever printheads are replaced. If there is no paper loaded - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 112
the printer to feed as much paper as necessary ● To schedule the printhead alignment to be performed later, after you have used a few meters of paper for printing ● To cancel the printhead alignment 4. If you choose to continue with the printhead alignment, the process will start immediately - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 113
as indicated by the arrow shown here, until the cleaner is released. Ink system 4. Lift up the printhead cleaner to remove it from the slot, and slide it out horizontally as shown below. See also Insert a printhead cleaner on page 103. Insert a printhead cleaner The plastic bag in which the new - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 114
printer needs all the ink cartridges, printheads and printhead cleaners to be installed before it can continue. 4. If no paper is loaded, the front panel will instruct you to load some. Whenever you insert a new printhead and cleaner, the printer will normally perform a printhead alignment and color - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 115
. When the front panel displays Ready, you are ready to print. NOTE: Make sure the printer window and the right-hand door are closed after you replace the supplies. The printer will not print while these are open. Check the status of the ink system 1. Access the Embedded Web Server (see Access the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 116
, see An ink cartridge status message on page 169. Get printhead statistics To get information on your printheads: 1. Go to the front panel and select the icon. 2. Select Printhead information, then select the printhead on which you want information. 3. The front panel displays: ● Its color ● Its - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 117
10 How do I... (accounting topics) ● Get accounting information from the printer ● Check printer usage statistics ● Check ink and paper usage for a job ● Request accounting data by E-mail Accounting ENWW 107 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 118
printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit ink and paper will then be displayed. Request accounting data by E-mail 1. Ensure that the printer - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 119
printed, the printing time, the type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of ink 5 ml/m²) Accounting You can download an Excel template from HP's Web site (http://www.hp.com/go/graphic-arts/) that will enable you to display the XML - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 120
Accounting 110 Chapter 10 How do I... (accounting topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 121
11 How do I... (printer maintenance topics) ● Clean the exterior of the printer ● Clean the input rollers ● Clean the platen ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Move or store my printer ● Update my printer's firmware ● Update my printer's software ENWW 111 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 122
in the Maintenance Kit. 4. When you have finished cleaning a roller, press the Select key on the front panel to stop the rotation. Clean the platen You should plan to clean your printer's platen on a regular basis, every few months or when needed. NOTE: If you print on wide paper after using - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 123
then Paper handling options > Clean roller > Clean platen. This command will rotate the small rollers on the platen so that the whole circumference can be cleaned. NOTE: If you find that this command is not available, please download the latest firmware revision (see Update my printer's firmware on - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 124
printheads. The carriage will slide into the middle section of the printer. CAUTION: If the carriage is left in the central part of the printer for more than seven minutes. it will try to move back to its normal position in the right-hand end. 2. Take the bottle of oil from the Maintenance Kit - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 125
to avoid possible damage to it. To prepare your printer, follow the instructions below. 1. Do not remove the ink cartridges, printheads or printhead cleaners. 2. Make sure that no paper is loaded. 3. Make sure that the printhead carriage is located in the service station (the right-hand end of the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 126
printer (for instance, when using USB or AppleTalk), you can obtain HP Designjet 4020 series firmware updates and installation software from these Web pages: ● http://www.hp.com/go/4020/firmware/ ● http://www.hp.com/go/4020ps/firmware/ And you can obtain HP Designjet 4520 series firmware updates - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 127
12 How do I... (Image Diagnostics Print topics) ● Print the Image Diagnostics Print ● Respond to the Image Diagnostics Print ● Interpret Image Diagnostics part 1 ● Interpret Image Diagnostics part 2 ● Interpret Image Diagnostics part 3 ● If I still have a problem Diagnostics ENWW 117 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 128
images is that the latter uses more ink in part 2, so that the colors appear darker. To print the Image Diagnostics Print will take about two minutes if you choose images; sometimes less if you choose drawings/text (depending on the paper type). 3. At the printer's front panel, select the icon, then - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 129
no improvement in print quality, contact your customer service representative. Interpret Image Diagnostics part 2 The purpose of part 2 is to test whether the printheads and the paper advance mechanism are working correctly. This part of the print should not be used to check for color consistency or - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 130
you see repetitive horizontal bands within the printed image. They can appear as light bands: or dark bands: or as a more gradual wave effect: Horizontal bands across strips of one color only If a printhead is faulty, you will see horizontal bands across strips of one color only; or at least the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 131
Diagnostics Print. See Interpret Image Diagnostics part 3 on page 121Part 3. 5. Replace the printhead that shows the problem. See Remove a printhead on page 92 and Insert a printhead on page 94. Horizontal bands across all the colored strips If the printer has paper advance problems you will see - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 132
settings on page 57 and Change the print quality on page 57. ● Check the driver you are using to print with. If it is a non-HP driver, download the correct HP driver from the Web: see Update my printer's software on page 116. ● If you are using a non-HP RIP, its settings may be incorrect. Refer - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 133
● Check that you have the right settings in your software application. ● If you are seeing a problem only at the top of the page, see A defect near the start of a print on page 154. Diagnostics ENWW If I still have a problem 123 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 134
Diagnostics 124 Chapter 12 How do I... (Image Diagnostics Print topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 135
troubleshooting procedure for that problem. If you have no particular problem, there is no need to perform the calibration. Before performing paper advance calibration, use the Image Diagnostics Print to check that the printheads are correctly aligned (see Print the Image Diagnostics Print - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 136
detail Step 1. Load the printer with the type of paper that you plan to use for printing subsequently. The paper must be at least 41 cm wide (16 in) and 75 cm long (30 in). Step 2. At the front panel, highlight the or icon. If you are using an HP Designjet 4520 series printer, and you have two - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 137
In the color gradient, part A, you should look for light or dark horizontal bands (banding), which indicate that the paper advance is not quite right. Usually you will see dark bands across the first pattern and light bands across the last pattern (see the examples below). The best pattern is one - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 138
calibration If you find that the paper advance calibration has reduced but not eliminated your print quality problem, you could try step 7 again calibration and restore the paper advance setting with which the printer left the factory, select the or icon, and then Paper advance calibration > Optim. - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 139
[4020] ● The paper cannot be loaded successfully [4520] ● A paper jam (paper stuck in the printer) [4020] ● A paper jam (paper stuck in the printer) [4520] ● A paper jam in drawer 2 [4520] ● Prints do not stack properly in the bin ● The printer uses a lot of paper to align the printheads ● The paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 140
4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. ● The paper may be loaded at an angle (skewed or mislocated). Check that the right-hand edge of the paper is a list of front panel messages related to paper loading, with the suggested corrective action. Front panel - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 141
key to load the paper again. Paper problems A paper jam (paper stuck in the printer) [4020] NOTE: This topic applies to the HP Designjet 4020 Printer series only. When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of two error codes: ● 81:01 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 142
Check printhead path 1. Switch off the printer at the front panel, then also switch off the power switch at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. Paper problems 132 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 143
path on page 132. A paper jam (paper stuck in the printer) [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. When a paper jam occurs, you will normally see the Possible paper jam message in the front panel, with one of the following error codes: ● 81:01 indicates that - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 144
can refer to this document (see below). Check printhead path 1. Switch off the printer at the front panel, then also switch off the power switch at the rear. 2. Disengage the bin or stacker from the printer. 3. Open the window. Paper problems 134 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 145
4. Lift the drive pinch lever as far up as it will go. 5. Lift the roll 1 paper load lever. 6. Lift the roll 2 paper load lever. 7. Lift the lower drawer upwards a little, then pull it towards you as far as it will go. Paper problems ENWW A paper jam (paper stuck in the printer) [4520] 135 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 146
8. Cut the paper. 9. Remove the roll. 10. Lift the upper drawer upwards a little, then pull it towards you as far as it will go. 11. Cut the paper. Paper problems 136 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 147
12. Remove the roll. 13. Lower the lock lever on the left. 14. Lower the lock lever on the right. 15. Pull the front path towards you as far as it will go. Paper problems ENWW A paper jam (paper stuck in the printer) [4520] 137 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 148
16. Try to move the printhead carriage out of the way. Paper problems 17. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 18. Push paper inwards on the platen. 138 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 149
19. Carefully pull the rest of the paper down and out of the printer. Look to see if there any loose pieces of paper left in the paper path. 20. Push the front path back into place. 21. Lift the lock lever on the left. Paper problems ENWW A paper jam (paper stuck in the printer) [4520] 139 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 150
Paper problems 22. Lift the lock lever on the right. 23. Push the upper drawer back into place. 24. Push the lower drawer back into place. 25. Lower the drive pinch lever. 140 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 151
by loading a rigid paper type into the printer. 31. Re-engage the bin or stacker with the printer. 32. If you find that you have print quality problems after a paper jam, try realigning the printheads. See Align the printheads on page 101. ENWW A paper jam (paper stuck in the printer) [4520] 141 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 152
2 [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. A paper jam in drawer 2 is indicated on the front panel by a Possible paper jam message with the error code 84.2x:01. If you press the Select key, the front panel will display an animation showing how to recover from the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 153
4. Lift the drive pinch lever as far up as it will go. 5. Lift the roll 2 paper load lever. 6. Lift the lower drawer upwards a little, then pull it towards you as far as it will go. 7. Cut the paper. Paper problems ENWW A paper jam in drawer 2 [4520] 143 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 154
the upper drawer upwards a little, then pull it towards you as far as it will go. 10. Carefully remove the cut-off lower end of the paper. 11. Carefully remove any paper that you can lift up and out from the top of the printer. Paper problems 144 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 155
roll module, behind the drawers. 13. Remove any paper that you see there. 14. Remove any paper trapped between the roll and the small plastic rollers. 15. Go behind the printer and find the three vertical slits at the rear of the roll module. Paper problems ENWW A paper jam in drawer 2 [4520] 145 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 156
the slits, try to remove it by pushing it upwards or downwards. 17. Return to the front of the printer, and push the upper drawer back into place. 18. Push the lower drawer back into place. 19. Lower the drive pinch lever. Paper problems 146 Chapter 14 The problem is... (paper topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 157
it becomes full. ● Coated paper with high ink content may be crumpled when falling into the bin. In this case, you are recommended to collect prints from the bin more frequently than usual. The printer uses a lot of paper to align the printheads In order to align the printheads accurately, the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 158
certain specific paper types (glossy paper and heavyweight coated paper). The printer unloads the paper when switched on [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. If the printer is switched off using the switch at the rear, or by disconnecting the power cable, or - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 159
paper ● A defect near the start of a print ● Lines are stepped ● Lines are printed double or in wrong colors ● Lines are discontinuous ● Lines are blurred (ink bleeds from lines) ● Lines are slightly warped ● Color accuracy ● PANTONE color accuracy ● Color matching between different HP Designjets - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 160
problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Supported paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 161
ways, illustrated below in magenta: 1. A thick colored band 2. Thinner colored bands 3. Discontinuous colored blocks 4. Thin lines Print quality problems In each case the recommended procedure is as follows: 1. Clean the electrical connections of the printhead that seems to be responsible (in this - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 162
stripes. This can happen when you use thin paper that becomes saturated with ink. Print quality problems Try changing to a heavier paper type: we recommend HP Heavyweight Coated Paper or HP Productivity Photo Gloss for printing dense colors. See also Choose print quality settings on page 57. The - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 163
rollers are likely to mark the back of the paper. See Clean the platen on page 112 and Clean the input rollers on page 112. Ink marks when the stacker is in use [4520] NOTE: The stacker is available with the HP Designjet 4520 Printer series only. Try the following suggestions: ● Clean the stacker - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 164
Margins option in the driver, the Embedded Web Server or the front panel. This means that the area of the paper affected by the problem (at the start of the page) will no longer be printed on. See Adjust the margins on page 59. 2. Align the printheads. See Align the printheads on page 101. 3. Check - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 165
quality to Best. 3. Consider changing to a heavier paper type, such as HP Heavyweight Coated Paper or HP Productivity Photo Gloss. SeeChoose print quality settings on page 57. 4. Align the printheads. See Align the printheads on page 101. Lines are blurred (ink bleeds from lines) If you see that the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 166
See Environmental specifications on page 210. Color accuracy There are two basic requirements for color accuracy: 1. Ensure that your paper type has been calibrated, which will give you consistency from print to print, and from printer to printer. See Perform color calibration on page 68. 2. Select - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 167
. 2. Ensure that you have the latest printer driver for both printers. You can download the latest drivers for the HP Designjet 4020ps from http://www.hp.com/go/4020ps/drivers/. 3. Ensure that Color Calibration is turned on. At the front panel of the HP Designjet 4020 series, select the icon, then - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 168
the 4020 series will emulate the colors that the 1000 series can produce when printing on that paper type. 9. In the PostScript driver for the HP Designjet 4020 Printer series, go to the Color Management section and set the CMYK input profile to the same HP Designjet 1000 Printer series color space - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 169
the paper you have loaded. 5. If you have an HP-GL/2 and HP RTL file produced for an HP Designjet 1000 Printer series and you want to print it on an HP Designjet 4020 Printer series, proceed as follows using the Embedded Web Server or the front panel. ● Using the Embedded Web Server: leave the color - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 170
, Off). 2. Make sure that the paper loaded is the paper on which you want to print the neutral gray. 3. Print the first pattern to select the best gray, go to the front panel, select the icon, then Printhead > Visual gray calibration > Print first pattern. 4. The pattern will contain a set of images - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 171
/Printing Shortcuts under Windows 1. Go to Printing Preferences (in the driver). 2. Select the Color tab. 3. Select Advanced Color Settings (HP-GL/2 and HP RTL driver) or Advanced color adjustments (PostScript driver). 4. Enter the CMYK values in the color sliders and press OK. 5. Select the Paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 172
Advanced Options. 4. Select the CMYK Settings tab. 5. Enter the CMYK values in the color sliders. 6. Select the Image Quality panel. 7. Enter the Print Quality settings used in the front panel while printing the gray patterns (steps 1 to 5 of the Visual gray calibration procedure). 8. Save these - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 173
Image errors 16 The problem is... (image error topics) ● The print is completely blank ● The output contains only a partial print ● The image is clipped ● The image is in one portion of the printing area ● The image is unexpectedly rotated ● The print is a mirror image of the original ● The print - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 174
area as understood by your software. ● Check the actual printable area for the paper size you have loaded. printable area = paper size - margins The Windows HP-GL/2 and HP RTL driver displays the printable area in the Paper/Quality tab. ● Check what your software understands to be the printable - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 175
32,768 pixels. The HP-GL/2 and HP RTL printer driver contains an option called Compatibility with 16-bit applications, which can be used to reduce the resolution of such images automatically. You can find this option by selecting the driver's Services tab, then the Troubleshoot Software Problems - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 176
a high-quality large-format print job, and in some specific workflows there may be issues that can lead to some objects missing from the output. If you are using the HP-GL/2 and HP RTL driver for Windows, try selecting the Troubleshoot Software Problems icon in the Services tab, and turning on all - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 177
Ink system problems 17 The problem is... (ink system topics) ● I cannot insert an ink cartridge ● The printer will not accept a large black ink cartridge ● I cannot remove an ink cartridge ● I cannot insert a printhead ● I cannot insert a printhead cleaner ● The front panel keeps telling me to - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 178
. The printer will not accept a large black ink cartridge Black ink cartridges of 775 cm³ capacity are supported by the HP Designet 4520 series, and by the HP Designjet 4020 series with firmware release 4.1.1.5 or later. If you experience this problem with an HP Designjet 4020 series printer, try - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 179
remains, try a new printhead. An ink cartridge status message These are the possible ink cartridge status messages: ● OK: the cartridge is working normally, with no known problems ● Missing: there is no cartridge present, or it is not properly connected to the printer ● Low: the ink level is low - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 180
panel. If the front panel shows the printheads with no printhead blinking, you do not need to touch the printheads. Just close the window again, and the printer will proceed to printhead cleaner replacement. Ink system problems 170 Chapter 17 The problem is... (ink system topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 181
The problem is... (stacker topics) [4520] NOTE: This chapter applies to the HP Designjet 4520 Printer series only. ● Paper scrolling ● The trailing edge of the paper curling up ● The paper is not completely ejected ● The front panel displays that the stacker is disconnected Stacker problems ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 182
with highly curled paper, the paper may scroll when ejected to the stacker tray. To avoid this problem, you are recommended to switch to Normal mode or use a paper roll with a 3 inch core. The trailing edge of the paper curling up Use the Optimize for images setting: see Change the print quality on - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 183
displays that the stacker is disconnected If the front panel constantly or intermittently claims that the stacker is disconnected from the printer, there may be a problem with the height of the stacker. Use the following procedure to adjust the height of the stacker. 1. Using an hexagonal wrench - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 184
3. When the correct height has been achieved, tighten the upper hexagonal nut. Stacker problems 174 Chapter 18 The problem is... (stacker topics) [4520] ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 185
19 The problem is... (other topics) ● The printer's start-up process does not complete ● A front panel message ● A "printhead monitoring" message ● A "printheads are limiting performance" message ● An "on hold for paper" message [4520] ● The printer does not print ● The printer seems slow ● The - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 186
Check the cable at the rear between Roll Module 2 and the Printer is correctly connected. Remove and re-insert all the print cartridges; see Remove an ink cartridge on page 88 and Insert an ink cartridge on page 91. If the problem persists, please contact your customer service representative. The - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 187
the latest firmware release. Restart the printer. If problem persists, call HP support. An error has been detected with the USB port. See Restart on page 16 If the problem persists, check for the latest firmware release. Please resubmit the job as the paper type has changed The paper type has - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 188
97. ● Use the Image Diagnostics Print to identify which printhead is causing the problem; see How do I... (Image Diagnostics Print topics) on page 117. An "on hold for paper" message [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. Other problems 178 Chapter 19 The - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 189
job, the HP Designjet 4520 will decide which of the rolls of paper loaded in the printer is more suitable to print the job. If there is no roll of paper available that meets all the conditions set previously, the HP Designjet 4520 will then put the job on hold for paper. You can manually resume the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 190
problems, please contact your customer service representative. ● You may have the wrong graphic language setting. See Change the graphic language setting on page 65. ● You may not have installed in your computer the correct driver for your printer. See the Setup instructions. ● The right paper - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 191
job) or even to hang up. To avoid this behavior in the Windows HP-GL/2 and HP RTL driver, select the Services tab, then the Troubleshoot Software Problems icon, then try turning on the Compatibility with 16-bit applications option. However, we recommend turning off this option for most jobs, because - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 192
to your printer with a USB cable, you cannot use the Embedded Web Server. ● If you are using a FireWire connection, make sure that your computer's operating system supports IP over IEEE-1394 (FireWire). For example, Windows XP and Windows 2003 Server support IP over FireWire, but Windows 2000 does - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 193
. In this case you may need to consider adding more memory to your printer. If you are using the Windows HP-GL/2 and HP RTL driver, you can often solve printer memory problems by selecting the Services tab, then the Troubleshoot Software Problems icon, then turning on the Send Job as a Bitmap option - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 194
the platen beside some of the rollers. Using the bottle of oil supplied with the Maintenance Kit, insert the pointed end of the bottle into each hole in turn, and put platen, wipe it away with the cloth supplied with the kit. Other problems 184 Chapter 19 The problem is... (other topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 195
7. Lower the window. Other problems ENWW The platen rollers squeak 185 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 196
Other problems 186 Chapter 19 The problem is... (other topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 197
all aspects of your print jobs: see Manage the print queue on page 45. ● View the status of the ink cartridges, the printheads, the printhead cleaners and the paper: see Check the status of the ink system on page 105. ● View statistics on ink and paper usage: see Check printer usage statistics on - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 198
Embedded Web Server 188 Chapter 20 Tell me about... (Embedded Web Server topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 199
About printer 21 Tell me about... (printer topics) ● Color emulation modes ● Connect the printer ● The printer's rear lights ● The printer's internal prints ● Preventive maintenance ENWW 189 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 200
: RGB devices such as monitors, and CMYK devices such as presses and printers. See Select the color emulation mode on page 69. If you have problems making your printer emulate another HP Designjet printer, seeColor matching between different HP Designjets on page 157. For a good emulation, the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 201
not imply that results will be bad. ● sRGB IEC61966-2.1 emulates the characteristics of the average PC monitor. This standard space is endorsed by many hardware and software manufacturers, and is becoming the default color space for many scanners, printers and software applications. ● ColorMatch RGB - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 202
(HP Designjet 4020 series) or put "on hold for paper" (HP Designjet 4520 series). To print any internal print, select the icon, then Internal prints, then select whichever internal print you want. The following internal prints are available: ● Demo: shows some of the capabilities of the printer - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 203
fonts installed in the printer (PostScript printers only). ● Image diagnostics: helps you to solve print quality problems. See How do I... (Image Diagnostics Print topics) on page 117. ● Service information: provides information needed by service engineers. Preventive maintenance During the life of - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 204
About printer 194 Chapter 21 Tell me about... (printer topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 205
22 Tell me about... (ink system topics) ● Ink cartridges ● Printheads ● Printhead cleaners ● Ink system tips About ink system ENWW 195 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 206
ink system Ink cartridges require no maintenance or cleaning. As long as each ink cartridge is inserted correctly into its slot, the ink will flow to the printheads. Because the printheads control the amount of ink transferred to the page, you will continue to see high-quality printing results - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 207
that are related to the cartridge, nor for any problems due to ink contamination. ● You will invalidate the warranty of all printheads of the same color used in the printer subsequently, unless and until the whole ink system (including ink tubes) is replaced. ● Print quality may be impaired. ● The - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 208
. ● Avoid unnecessary removal of the ink cartridges and printheads. ● The ink cartridges should never be removed while the printer is printing. They should be removed only when the printer is ready for you to replace them. The front panel will guide you through the removal and installation - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 209
23 Tell me about... (paper topics) ● Using paper ● Supported paper types ● Drying time ● Using paper with the stacker [4520] About paper ENWW 199 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 210
the printheads. See Choose print quality settings on page 57. ● Although the ink systems supplied with this printer have good light-fastness, colors will eventually fade or change if exposed to sunlight over a long period of time. Supported paper types The following table lists the HP paper types - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 211
with the stacker [4520] NOTE: This topic applies to the HP Designjet 4520 Printer series only. The stacker can handle cut sheets of paper between 420 mm (16.5 in, A3 portrait) and 1189 mm (46.8 in, A0 portrait) in length. Shorter prints will be enlarged to the minimum length with extra white space - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 212
in Fast mode on Translucent Bond, Vellum or Natural Tracing Paper, there could be some ink transfer marks in highly inked areas. Select Normal or Best mode to avoid this problem. See Change the print quality on page 57. NOTE: You will have to remove the accumulated pile of cut sheets from the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 213
24 Tell me about... (multiroll topics) [4520] NOTE: This chapter applies to the HP Designjet 4520 Printer series only. ● The uses of a multiroll printer ● How the printer allocates jobs to paper rolls ● Roll switching policy About multiroll ENWW 203 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 214
be met, or you can tell the printer to go ahead and print the job on whatever paper is available. See An "on hold for paper" message [4520] on page 178. The printer driver for Windows will tell you which paper types and widths are currently loaded in the printer. Here are some settings that might be - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 215
switching options. There are two options: ● Minimize paper waste means that, in the above circumstances, the printer will change to the narrower roll. ● Minimize roll changes means that, in the above circumstances, the printer will continue to print on the current roll. About multiroll ENWW Roll - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 216
About multiroll 206 Chapter 24 Tell me about... (multiroll topics) [4520] ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 217
25 Tell me about... (printer specifications topics) ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Specifications ENWW 207 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 218
each) Ink cartridges Yellow, magenta and cyan cartridges containing 225 or 400 cm³ of ink, and black cartridges containing up to 775 cm³ of ink Table 25-2 Paper sizes Width (Designjet 4020 series) Width (Designjet 4520 series) Length (Designjet 4020 series) Length (Designjet 4520 series) Minimum - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 219
supported HP Designjet 4020 and 4520 Printer series HP Designjet 4020ps, 4520ps and 4520mfp only HP-GL/2 and HP RTL, TIFF, JPEG, CALS G4 Adobe PostScript level 3, PDF 1.5 Physical specifications Table 25-7 Printer physical specifications Weight (including stand) ≈ 115 kg (Designjet 4020 series - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 220
ecological specifications of your printer, please go to http://www.hp.com/ and search for "ecological specifications". Environmental specifications Table 25-12 Printer environmental specifications Relative humidity range for best print quality 20-80%, depending on paper type Specifications 210 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 221
Table 25-12 Printer environmental specifications (continued) Temperature range for best print quality 15 to 30°C (59 to 86°F), depending on paper type Temperature range for printing 5 to 40°C (41 to 104°F) Temperature range when not in operation -20 to +55°C (-4 to +131°F) Maximum altitude - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 222
Specifications 212 Chapter 25 Tell me about... (printer specifications topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 223
Accessories 26 Tell me about... (ordering supplies and accessories topics) ● Ordering ink supplies ● Ordering paper ● Ordering accessories ENWW 213 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 224
Table 26-3 Printhead cleaners Printhead cleaner HP 90 Black Part number C5096A Ordering paper The following paper types are currently provided for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.hp.com/go/graphic-arts - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 225
C7946A:AEN C7952A:AEN 42 in wide Q1939A:AEN Q1944A:AEN none none Table 26-6 Universal Line Name HP Universal High-Gloss Photo Paper HP Universal Semi-Gloss Photo Paper HP Universal Instant-Dry Photo Gloss HP Universal Instant-Dry Photo Semi-Gloss g/m² 24 in wide 36 in wide 42 in wide 23.39 in - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 226
Canvas Matte 340 (Designjet 4020 series only) HP Canvas Paper 140 gsm 140 (Designjet 4020 series only) HP Canvas Paper 180 gsm 180 (Designjet 4020 series only) HP Fine Art Paper Aquarella 240 (Designjet 4020 series only) HP Fine Art Paper Cream 140 HP Fine Art Paper Sahara 140 24 in - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 227
Roll Feed Spindle. Name HP Jetdirect 630n IPV6 Gigabit Print Server HP Jetdirect 635n IPV6/IPSec Print Server HP Designjet 4000 printer series High Speed USB 2.0 Card (provides a high speed direct connection to your printer) HP Designjet 4020 printer series 512 MB Memory Upgrade (to increase the - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 228
Accessories 218 Chapter 26 Tell me about... (ordering supplies and accessories topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 229
27 Tell me about... (getting help topics) ● HP Instant Support ● HP Customer Care ● HP Designjet Online ● Other sources of information Getting help ENWW 219 - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 230
software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.com/go/graphic-arts/ or call the phone number in the Customer Service Guide provided with your printer. What to do before you call: ● Review the "The problem is" troubleshooting - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 231
HP Designjet products and solutions. Register at HP Designjet Online, your large-format printing community at http://www.hp.com/go/graphicarts/ for unrestricted access to: ● Downloads - the latest printer firmware, drivers, software, media profiles, etc. ● Technical support - online troubleshooting - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 232
Getting help 222 Chapter 27 Tell me about... (getting help topics) ENWW - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 233
11 overview 191 Windows direct 11 Windows networking 10 contrast in front panel 19 core adaptors 4020 22 4520 31 custom page size 56 Customer Care 220 cutter, manual 4520 38 D date, reset 19 Designjet Online 221 diagnostics 118 distorted print 165 download media profiles 40 drying time cancel - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 234
31 loading paper problems 4020 130 4520 131 lubricate the carriage 114 lubricate the platen rollers 183 M maintenance 193 manual cutter 4520 38 margins change 59 none 60 none added 60 specification 209 maximum speed 59 mechanical accuracy 209 media profiles download 40 memory error 183 memory error - HP Color LaserJet Enterprise CP4020 | HP Designjet 4020 and 4520 Printer Series - Page 235
uninstall 52 using paper 201 stacking problems in bin 147 statistics ink cartridge 105 printer usage 108 printhead 106 status 47 stepped lines 154 store the printer 115 support services HP Customer Care 220 HP Designjet Online 221 HP Instant Support 220 supported papers 200 switch the printer on/off
HP Designjet 4020 and 4520 printer series
Using your printer