HP Dc5700 HP ProtectTools Security Manager Guide - Page 30

Troubleshooting, Short description, Details, Solution

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Short description Details Solution Domain administrators cannot change Windows password even with authorization. This happens after a domain administrator logs on to a domain and registers the domain identity with Credential Manager using an account with Administrator's rights on the domain and the local PC. When the domain administrator attempts to change the Windows password from Credential Manager, the administrator gets an error logon failure: User account restriction. Credential Manager cannot change a domain user's account password through Change Windows password. Credential Manager can only change the local PC account passwords. The domain user can change his/her password through Windows security > Change password option, but, since the domain user does not have a physical account on the local PC, Credential Manager can only change the password used to log in. Credential Manager Single Sign On default settings should be set to prompt to prevent loop. Single Sign On default is set to log users automatically. However, when creating the second of two different passwordprotected documents, Credential Manager uses the last password recorded-the one from the first document. HP is researching a workaround for future product enhancements. Incompatibility issues with Corel WordPerfect 12 password gina. If the user logs in to Credential Manager, creates a document in WordPerfect and saves with password protection, Credential Manager cannot detect or recognize, either manually or automatically, the password gina. HP is researching a workaround for future product enhancements. Credential Manager does not recognize the Connect button on screen. If the Single Sign On credentials for Remote Desktop Connection (RDP) are set to Connect, Single Sign On, upon relaunch, always enters Save As instead of Connect. HP is researching a workaround for future product enhancements. ATI Catalyst configuration Credential Manager Single Sign On Disable the Credential Manager Single Sign On. wizard is not usable with conflicts with the ATI Catalyst configure Credential Manager. wizard. When logging in using TPM authentication, the Back button on screen skips the option to choose another authentication method. If user using TPM login authentication for Credential Manager enters his/her password, the Back button does not work properly, but instead immediately displays the Windows login screen. HP is researching a workaround for future product enhancements. Credential Manager opens out of standby when it is configured not to. When use Credential Manager log on to Windows is not selected as an option, allowing the system to go into S3 suspend and then waking the system causes the Credential Manager logon to Windows to open. With no administrator password set, user cannot log on to Windows through Credential Manager because of account restrictions invoked by the Credential Manager. ● Without Java Card/token, user can cancel the Credential Manager login and user will see the Microsoft Windows login. User can log in at this point. ● With Java Card/token, the following workaround allows the user to enable/disable opening of Credential Manager upon Java Card insertion. 1. Click Advanced Settings. 2. Click Service & Applications. 3. Click Java Cards and Tokens. 24 Chapter 8 Troubleshooting ENWW

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Short description
Details
Solution
Domain administrators
cannot change Windows
password even with
authorization.
This happens after a domain
administrator logs on to a domain and
registers the domain identity with
Credential Manager using an account
with Administrator's rights on the domain
and the local PC. When the domain
administrator attempts to change the
Windows password from Credential
Manager, the administrator gets an error
logon failure:
User account restriction
.
Credential Manager cannot change a domain user's
account password through
Change Windows
password
. Credential Manager can only change the
local PC account passwords. The domain user can
change his/her password through
Windows
security
>
Change password
option, but, since the
domain user does not have a physical account on the
local PC, Credential Manager can only change the
password used to log in.
Credential Manager
Single Sign On default
settings should be set to
prompt to prevent loop.
Single Sign On default is set to log users
automatically. However, when creating
the second of two different password-
protected documents, Credential
Manager uses the last password
recorded—the one from the first
document.
HP is researching a workaround for future product
enhancements.
Incompatibility issues with
Corel WordPerfect 12
password gina.
If the user logs in to Credential Manager,
creates a document in WordPerfect and
saves with password protection,
Credential Manager cannot detect or
recognize, either manually or
automatically, the password gina.
HP is researching a workaround for future product
enhancements.
Credential Manager does
not recognize the
Connect
button on
screen.
If the Single Sign On credentials for
Remote Desktop Connection (RDP) are
set to
Connect
, Single Sign On, upon
relaunch, always enters
Save As
instead
of
Connect
.
HP is researching a workaround for future product
enhancements.
ATI Catalyst configuration
wizard is not usable with
Credential Manager.
Credential Manager Single Sign On
conflicts with the ATI Catalyst configure
wizard.
Disable the Credential Manager Single Sign On.
When logging in using
TPM authentication, the
Back
button on screen
skips the option to choose
another authentication
method.
If user using TPM login authentication for
Credential Manager enters his/her
password, the
Back
button does not
work properly, but instead immediately
displays the Windows login screen.
HP is researching a workaround for future product
enhancements.
Credential Manager
opens out of standby
when it is configured not
to.
When
use Credential Manager log on
to Windows
is not selected as an option,
allowing the system to go into S3
suspend and then waking the system
causes the Credential Manager logon to
Windows to open.
With no administrator password set, user cannot log on
to Windows through Credential Manager because of
account restrictions invoked by the Credential
Manager.
●
Without Java Card/token, user can cancel the
Credential Manager login and user will see the
Microsoft Windows login. User can log in at this
point.
●
With Java Card/token, the following workaround
allows the user to enable/disable opening of
Credential Manager upon Java Card insertion.
1.
Click
Advanced Settings
.
2.
Click
Service & Applications
.
3.
Click
Java Cards and Tokens
.
24
Chapter 8
Troubleshooting
ENWW