HP Dc5700 HP ProtectTools Security Manager Guide - Page 37

The selected Backup Archive does, An internal Embedded Security

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Short description Details Solution user if the system can automate the logon to Infineon TPM User Authentication. If user selects Yes, then the location of SPEmRecToken automatically appears in the text box. Even though this location is correct, the following error message is displayed: No Emergency Recovery Token is provided. Select the token location the Emergency Recovery Token should be retrieved from. Multiple User PSDs do not function in a fast-userswitching environment. This error occurs when multiple users have been created and given a PSD with the same drive letter. If an attempt is made to fast-user-switch between users when the PSD is loaded, the second user's PSD will be unavailable. The second user's PSD will only be available if it is reconfigured to use another drive letter or if the first user is logged off. PSD is disabled and cannot be deleted after formatting the hard drive on which the PSD was generated The PSD is disabled and cannot be deleted after formatting the secondary hard drive on which the PSD was generated. The PSD icon is still visible, but the error message drive is not accessible appears when the user attempts to access the PSD. User is not able to delete the PSD and a message appears that states: your PSD is still in use, please ensure that your PSD contains no open files and is not accessed by another process. User must reboot the system in order to delete the PSD and it is not loaded after reboot. As designed: If a customer force-deletes or disconnects from the storage location of the PSD data, the Embedded Security PSD drive emulation continues to function and will produce errors based on lack of communication with the missing data. Resolution: After the next reboot, the emulations fail to load and user can delete the old PSD emulation and create a new PSD. An internal error has been detected restoring from Automatic Backup Archive. If the user ● clicks Restore under Backup option of Embedded Security in HPPTSM to restore from the automatic backup Archive ● selects SPSystemBackup .xml the Restore Wizard fails and the following error message is displayed: The selected Backup Archive does not match the restore reason. Please select another archive and continue. If the user selects SpSystemBackup.xml when the SpBackupArchive.xml is required, Embedded Security Wizard fails with: An internal Embedded Security error has been detected. User must select the correct .xml file to match the required reason. The processes are working as designed and function properly; however, the internal Embedded Security error message is not clear and should state a more appropriate message. HP is working to enhance this in future products. Security System exhibits a restore error with multiple users. During the restore process, if the administrator selects users to restore, the users not selected are not able to restore the keys when trying to restore at a later time. A decryption process failed error message is displayed. The non-selected users can be restored by resetting the TPM, running the restore process, and selecting all users before the next default daily back runs. If the automated backup runs, it overwrites the non-restored users and their data is lost. If a new system backup is stored, the previous non-selected users cannot be restored. Also, user must restore the entire system backup. An Archive Backup can be restored individually. ENWW Embedded Security for ProtectTools 31

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Short description
Details
Solution
user if the system can automate the
logon to Infineon TPM User
Authentication. If user selects
Yes
,
then the location of
SPEmRecToken automatically
appears in the text box.
Even though this location is correct, the
following error message is displayed:
No
Emergency Recovery Token is
provided. Select the token location
the Emergency Recovery Token
should be retrieved from.
Multiple User PSDs do not
function in a fast-user-
switching environment.
This error occurs when multiple users
have been created and given a PSD with
the same drive letter. If an attempt is
made to fast-user-switch between users
when the PSD is loaded, the second
user's PSD will be unavailable.
The second user's PSD will only be available if it is
reconfigured to use another drive letter or if the first user
is logged off.
PSD is disabled and
cannot be deleted after
formatting the hard drive
on which the PSD was
generated
The PSD is disabled and cannot be
deleted after formatting the secondary
hard drive on which the PSD was
generated. The PSD icon is still visible,
but the error message
drive is not
accessible
appears when the user
attempts to access the PSD.
User is not able to delete the PSD and a
message appears that states:
your PSD
is still in use, please ensure that your
PSD contains no open files and is not
accessed by another process
. User
must reboot the system in order to delete
the PSD and it is not loaded after reboot.
As designed: If a customer force-deletes or disconnects
from the storage location of the PSD data, the
Embedded Security PSD drive emulation continues to
function and will produce errors based on lack of
communication with the missing data.
Resolution: After the next reboot, the emulations fail to
load and user can delete the old PSD emulation and
create a new PSD.
An internal error has been
detected restoring from
Automatic Backup
Archive.
If the user
●
clicks
Restore under Backup
option of Embedded Security in
HPPTSM to restore from the
automatic backup Archive
●
selects
SPSystemBackup .xml
the Restore Wizard fails and the
following error message is displayed:
The selected Backup Archive does
not match the restore reason. Please
select another archive and continue.
If the user selects
SpSystemBackup.xm
l when the
SpBackupArchive.xml is required, Embedded Security
Wizard fails with:
An internal Embedded Security
error has been detected.
User must select the correct .xml file to match the
required reason.
The processes are working as designed and function
properly; however, the internal Embedded Security
error message is not clear and should state a more
appropriate message. HP is working to enhance this in
future products.
Security System exhibits a
restore error with multiple
users.
During the restore process, if the
administrator selects users to restore,
the users not selected are not able to
restore the keys when trying to restore at
a later time. A
decryption process
failed
error message is displayed.
The non-selected users can be restored by resetting
the TPM, running the restore process, and selecting all
users before the next default daily back runs. If the
automated backup runs, it overwrites the non-restored
users and their data is lost. If a new system backup is
stored, the previous non-selected users cannot be
restored.
Also, user must restore the entire system backup. An
Archive Backup can be restored individually.
ENWW
Embedded Security for ProtectTools
31