HP Dc5700 HP ProtectTools Security Manager Guide - Page 36
Running Large Scale Deployment on any, The EFS User Authentication password - ram
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Short description Details Solution until the Admin tool is closed. If user clicks No in that dialog box, then the Admin tool does not open at all and uninstall proceeds. Intermittent system lockup occurs after creating PSD on 2 users accounts and using fast-user-switching in 128-MB system configurations. System may lock up with a black screen and non-responding keyboard and mouse instead of showing welcome (logon) screen when using fast-switching with minimal RAM. Root Cause suspicion is a timing issue in low memory configurations. Integrated graphics uses UMA architecture taking 8 MB of memory, leaving only 120 available to user. This 120 MB is shared by both users who are logged in and are fast-user-switching when error is generated. Workaround is to reboot system and customer is encouraged to increase memory configuration (HP does not ship 128-MB configurations by default with security modules). EFS User Authentication The EFS User Authentication password This is by design-to avoid issues with Microsoft EFS, (password request) times reopens after clicking OK or returning a 30-second watchdog timer was created to generate out with access denied. from standby state after timeout. the error message). Minor truncation during setup of Japanese is observed in functional description Functional descriptions during custom setup option during installation wizard are truncated. HP will correct this in a future release. EFS Encryption works without entering password in the prompt. By allowing prompt for User password to time out, encryption is still capable on a file or folder. The ability to encrypt does not require password authentication, since this is a feature of the Microsoft EFS encryption. The decryption will require the user password to be supplied. Secure e-mail is supported, even if unchecked in User Initialization Wizard or if secure e-mail configuration is disabled in user policies. Embedded security software and the wizard do not control settings of an email client (Outlook, Outlook Express, or Netscape) This behavior is as designed. Configuration of TPM email settings does not prohibit editing encryption settings directly in e-mail client. Usage of secure e-mail is set and controlled by 3rd party applications. The HP wizard allows linkage to the three reference applications for immediate customization. Running Large Scale Deployment a second time on the same PC or on a previously initialized PC overwrites Emergency Recovery and Emergency Token files. The new files are useless for recovery. Running Large Scale Deployment on any previously initialized HP ProtectTools Embedded Security system will render existing Recovery Archives and Recovery Tokens useless by overwriting those xml files. HP is working to resolve the xml-file-overwrite issue and will provide a solution in a future SoftPaq. Automated logon scripts not functioning during user restore in Embedded Security. The error occurs after user ● Initializes owner and user in Embedded Security (using the default locations-My Documents). Click the Browse button on the screen to select the location, and the restore process proceeds. ● Resets the chip to factory settings in the BIOS. ● Reboots the computer. ● Begins to restore Embedded Security. During the restore process, Credential Manager asks 30 Chapter 8 Troubleshooting ENWW