HP Designjet T1500 HP Designjet T920 and T1500 ePrinter series - User's Guide
HP Designjet T1500 Manual
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- HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 1
Designjet T920 and T1500 ePrinter Series User's Guide Edition: 1 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 2
. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Adobe®, Acrobat®, Adobe Photoshop®, and PostScript® are trademarks of Adobe Systems Incorporated. Corel® is a trademark or - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 3
(Mac OS X 17 Uninstall the printer software (Mac OS X) ...19 3 Setting up the printer ...20 Introduction ...21 Set up your Web-connected printer ...21 Web Services manual configuration ...21 Paper suitability options ...23 Turn nesting on and off (T1500 series) ...23 Turn usage information on and - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 4
system ...31 Troubleshooting ...31 Reset network parameters ...32 Control network protocols ...33 Front-panel menu items ...33 Embedded services ...36 Supported network protocols ...37 5 Personalizing the printer ...38 Change the language of the front-panel display 39 Access the HP Utility ...39 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 5
or HP Utility (T1500 series 64 Print from a computer using a printer driver ...65 Advanced print settings ...65 Print from iOS with AirPrint ...76 9 Web-connected printing ...78 Introduction ...79 Enable Cloud printing for your printer ...79 Print through the Cloud with HP Designjet ePrint & Share - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 6
...129 Insert the printhead ...131 Storage of anonymous usage information ...134 15 Maintaining the printer ...135 Check printer status ...136 Clean the exterior of the printer ...136 Maintain the ink cartridges ...136 Move or store the printer ...136 Update the firmware ...137 Update the software - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 7
from the printed image 171 A PDF file is clipped or objects are missing ...171 The Image Diagnostics Print ...171 If you still have a problem ...173 19 Troubleshooting ink cartridge and printhead issues 175 Cannot insert an ink cartridge ...176 Ink cartridge status messages ...176 Cannot insert - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 8
21 Front-panel error messages ...185 The system error log ...187 22 HP Customer Care ...188 Introduction ...189 HP Professional Services ...189 HP Proactive Support ...190 Customer Self Repair ...190 Contact HP Support ...191 23 Printer specifications ...192 Functional specifications ...193 Physical - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 9
1 Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● Web Services ● Turn the printer on and off ● The printer's internal prints ENWW 1 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 10
room turned on when printing. ● Unplug the printer from the wall before cleaning. Printer servicing ● There are no operator-serviceable parts inside the printer. Refer servicing to qualified service personnel. Contact your local HP Support (see Contact HP Support on page 191). ● Do not disassemble - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 11
78 ● Job queue management (T920 PS and T1500 series) on page 87 ● Color management on page 95 ● Practical printing examples on page 105 ● Retrieving printer usage information on page 120 ● Handling ink cartridges and printhead on page 124 ● Maintaining the printer on page 135 Troubleshooting These - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 12
models This guide covers the following printer models, normally referring to them by their short names for brevity. Full name HP Designjet T920 ePrinter HP Designjet T920 PostScript ePrinter HP Designjet T1500 ePrinter HP Designjet T1500 PostScript ePrinter Short name T920 T920 PS T1500 T1500 PS - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 13
stacker for paper sizes from A4/A portrait to A0/E, with up to 50 A1/D-size capacity ● Roll and single-sheet loading from the front of the printer ● Two rolls with automatic switching, enabling long runs of unattended printing (T1500 series only) ● Six-ink system ● Integrated printhead, 9/8 in (28 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 14
The printer's main components The following front and rear views of the printer illustrate the main components. Front view 1. Window 2. Printhead 3. Stacker 4. Front panel 5. Ink cartridges 6. Basket 7. Lower roll cover (T1500 series) 8. Upper roll cover 6 Chapter 1 Introduction ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 15
Rear view 1. Power switch 2. Power socket Communication ports ENWW The printer's main components 7 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 16
, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when necessary. Information about specific uses of the front panel can be found throughout this guide. 1. A Hi-Speed USB host - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 17
from your HP Designjet ePrint & Share account. See Print from HP Designjet ePrint & Share using the printer's front panel on page 83. ● Press to view and manage the job queue. A smaller warning icon appears if there are jobs on hold. See Job queue management (T920 PS and T1500 series) on page - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 18
for information about the paper status. ● Press for information about the ink cartridge status. ● Press for information about the printhead status. ● Press for information about the network status. ● Press for a list of alerts. ● Press for information about the printer. ● Press to view - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 19
◦ View the status of the ink cartridges, the printhead, and the paper ◦ Update the printer's firmware, see Update the firmware on page 137 ◦ Perform calibrations and troubleshooting ◦ Submit print jobs ◦ Manage the job queue, see Job queue management (T920 PS and T1500 series) on page 87 ◦ View job - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 20
your files are stored in your HP Designjet ePrint & Share account or an FTP site, HP Designjet ePrint & Share makes it easy to view, share, and print files. ● Share files using an automatically generated hyperlink. ● Access all your FTP sites in one place. Turn the printer on and off If you wish - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 21
of ink used per color (the accuracy of these estimates is not guaranteed) (T1500 series only) ◦ HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette ◦ PostScript font list shows PostScript fonts available (PostScript printers only) ● Service information - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 22
2 Installing the software ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Uninstall the printer software (Mac OS X) 14 Chapter 2 Installing the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 23
change the settings manually; this can also be done remotely using the Embedded Web Server. TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done from the front panel: press , then , then Internal prints > Service information prints > Print - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 24
configuration, download the file IPsec_Admin_Guide.pdf from http://www.hp.com/go/T920/manuals or http://www.hp.com/go/T1500/ manuals. Connect a computer to the printer by network (Windows) The following instructions apply if you intend to print from software applications using a printer driver. See - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 25
virtually anywhere. To use HP Designjet ePrint & Share, you must create a free password-protected account to protect your documents. If you have enabled Web Services on your printer, you can print to your printer by email. You can find the email address in the printer's front panel: press , then - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 26
the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer drivers and other HP software, such as the HP Utility. An active Internet connection is recommended in order to perform - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 27
printer to the network. 10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive. If the printer driver is already installed, the HP Printer Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the printer software.. To - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 28
Services manual configuration ● Paper suitability options ● Turn nesting on and off (T1500 series) ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off ● Control access to the printer ● Require account ID (T1500 series) ● Set Windows driver preferences - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 29
firmware is updated during this process. TIP: When the Wizard displays your printer code, you are recommended to make a note of it. A page is automatically printed with the printer's email address, instructions on how to use it and how to manage ePrinter security. 3. Create an HP Designjet ePrint - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 30
default settings. If you have trouble with your Internet connection, see Cannot connect to the Internet on page 182. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates. NOTE: If an administrator password - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 31
is chosen, the printer will choose the roll that has the least paper. NOTE: This option is effective only if you have enabled Printing paper info (see Printing paper info on page 57). Otherwise, it has the same effect as Minimize paper waste. Turn nesting on and off (T1500 series) Nesting means - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 32
as the other pages already nested. ◦ No page has been sent to the printer during the specified wait time. ◦ The next page is incompatible with the pages already nested (see Nest jobs to save roll paper (T1500 series) on page 73). ● Optimized order: pages are not necessarily nested in the order - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 33
notification service is always turned on, but all specific notifications are turned off by default. You can turn them on or off individually by selecting Notifications from the Setup tab of the Embedded Web Server. Turn alerts on and off Printer alerts warn you when there is a printer problem that - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 34
it, you also disable automatic firmware updates, the HP Designjet ePrint & Share connection, and remote printing. ● Enable HP ePrint Center connectivity: Enable or disable the use of HP Designjet ePrint & Share with a computer connected directly to the printer. ● User sessions: Enable or disable - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 35
by setting an administrator password in the Embedded Web Server (Setup > Security). Require account ID (T1500 series) If you want to keep records of printer usage by different user accounts, you can set your printer to require an account ID for each job. ● In the HP Designjet Utility for Windows - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 36
referring to the stacker's manual and normal modes), can be changed in the printer properties. To do this, press the Start button, select Devices and Settings, right-click your printer's icon, and select Printer Properties. Select the Device Settings tab to define the new default values. 28 Chapter - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 37
configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols ENWW 29 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 38
manually configure the link using the printer's front panel, or through other configuration tools once network communication is established. The printer can support For instructions, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. After the printer is configured - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 39
operation with UNIX or Linux systems over a network. Use your system utilities to install the printer. For more help, visit http://www.hp.com/support/net_printing. Troubleshooting IO Configuration page The IO Configuration page provides comprehensive print server status. It is an important - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 40
) configuration file that is downloaded, for example, from a BootP or DHCP server ● network management tools such as HP Web Jetadmin Reset network parameters Network parameters (for example, the IP address) can be reset to factory default values by a cold reset: turning the printer off and on again - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 41
printer by eliminating users from other networks who might route print jobs to this printer ● Display protocol-specific error listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx 169.254.x.x is assigned automatically. Manual: Use the Manual Settings menu to configure TCP/ - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 42
the print server exists. No (default): The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 43
item will appear only if Manual configuration is a higher support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. Yes: Prints a page that contains the current IPsec security settings on the HP Jetdirect print server. No (default - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 44
default supported.) printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management ◦ BootP/DHCP (IPv4 only) ◦ DHCPv6 ◦ TFTP (IPv4 only) ◦ Web Proxy (Automatic/Manual cURL) ◦ LLMNR ◦ Telnet (IPv4 only) ◦ SNMP (v1, v2c, v3) agents 36 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 45
Windows, Direct Mode port 9100 printing (requires HP IPv6/IPv4 port monitor software running on the system) LPR/LPD (Line Printer Daemon, RFC 1179-compliant) systems with IPv6 client support IPP (Internet Printing Protocol) systems with IPv6 client support FTP (File Transfer Protocol) printing ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 46
Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility the graphic language setting ● Manage ePrinter security ● Change your printer's email address 38 Chapter 5 Personalizing the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 47
> All Programs > Hewlett-Packard > HP Designjet Utility > HP Designjet Utility. This launches the HP Designjet Utility, showing the printers installed on your computer. When you open the HP Designjet Utility for the first time, it may offer you an automatic update with enhanced functionality that we - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 48
instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 182. Change the language of the HP Utility The HP that it cannot support, it works in default time is 30 minutes. Change the auto-off setting To help save energy, the printer - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 49
host name: it is not the fully qualified domain name, such as printer1.support.hp.com. ● Idle timeout: Specify the time that an idle connection is allowed to remain open when a remote computer is waiting for the printer. The default value is 280 seconds. If set to zero, the timeout is disabled and - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 50
● Select HP-GL/2 only if you are sending a file of that type directly to the printer, without going through a printer driver. ● Select PDF only if you are sending a file of that type directly to the printer, without going through a printer driver (PostScript printers only). ● Select PostScript only - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 51
and manage print jobs from there. At your first visit, you will need to create an account in the HP ePrint Center. Change your printer's email address You can change your printer's email address at the HP ePrint Center: http://www.hp.com/go/eprintcenter. ENWW Change your printer's email address 43 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 52
handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● The stacker ● The basket ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Change the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 53
have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully. CAUTION: Ensure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 54
spindle 1. Open the roll cover. 2. Remove the black end of the spindle from the printer, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. WARNING! Do not insert your fingers into the spindle supports during the removal process - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 55
the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the front of the printer, the blue stop should be inserted - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 56
on page 140. Load a roll into the printer To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 46. TIP: If you have a T1500 series printer, do not try to open both roll covers at once; this may cause problems. Always close one cover before - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 57
unloaded. 2. In the T1500 series only, if you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the roll cover. 4. Load the spindle into the printer, with the blue stop on the right. Hold the spindle by its ends and not in the middle, to avoid touching the paper - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 58
6. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 8. If the leading edge - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 59
. Quick procedure with paper on the roll If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically. The front panel prompts you to load a new roll or sheet. NOTE: When the roll is unloaded in this way, no barcode is printed on it, so the printer will not know - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 60
highlighted, then the sheet icon, then Alternatively, press , then , then Paper > Paper load > Load sheet. 3. If a roll is already loaded, you have to wait while it is automatically unloaded. In the T1500 series only, the roll is not unloaded, but withdrawn to the standby position, so that it - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 61
try again. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully on page 147. The stacker 1. Basket 2. Stacker pivoting cover 3. Stacker By default, the printer cuts the paper after every print job. The resulting printed sheet - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 62
you want the highest-quality print possible on photo paper, and you are willing to stand in front of the printer to ensure it. You can choose manual mode either for a particular job (for example, from the printer driver), or by putting the printer into manual mode from the front panel. ● If you send - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 63
emerges, but the stacker cannot guarantee that the print will follow the correct paper path, so you must watch over it to prevent possible damage. ● If the printer is left idle and in manual mode for more than 15 minutes, manual mode is cancelled, and you are advised to close the stacker. ● You can - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 64
information is displayed in the HP Designjet Utility for Windows (Overview tab > Supplies tab) and the HP Utility for Mac OS X (Information group > Supplies Status). Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 65
www.hp.com/go/T1500/paperpresets. NOTE: HP provides presets for HP paper types only. If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. You can check the firmware release notes for information, see Update the firmware - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 66
time to ensure ink is completely dry ● Optimal, to set the default and recommended time for your selected paper (this is the default setting) ● the printer's paper cutter on or off: ● From the HP Designjet Utility for Windows, select the Admin tab and change the Cutter option in Printer Settings - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 67
been disabled. ● To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more pages (T1500 series only). NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay. NOTE: Photo - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 68
2). The printer will try to satisfy these requirements, and it will also look for a paper roll large enough to print the image without clipping. ● If both rolls are suitable for the job, the roll will be chosen according to the roll switching policy. See Roll switching options (T1500 series) on page - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 69
cases by rotating or nesting your images. See Use paper economically on page 73. ● With identical rolls loaded: ◦ Type is: Use printer settings ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: Minimize roll changes ENWW How the printer allocates jobs to paper rolls 61 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 70
8 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility (T1500 series) ● Print from a computer using a printer driver ● Advanced print settings ● Print from iOS with AirPrint 62 Chapter 8 Printing ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 71
. See Print from a computer using a printer driver on page 65. ● Print using AirPrint from a device that supports it. See Print from iOS with AirPrint on page 76. ● See also Web-connected printing on page 78. NOTE: To print PDF or PostScript files, a PostScript printer is required. Print from a USB - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 72
the print automatically if that will save paper. ● Printer margins allows you to change the default printer margins. NOTE: If you change the settings Embedded Web Server or HP Utility (T1500 series) You can print files in this way from any computer that can access the printer's Embedded Web Server - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 73
package that you can download from HP's website) so that all of the printer software is installed. Advanced print settings The rest of this chapter explains the various print settings that you can use when printing with a printer driver, the Embedded Web Server or the HP Utility. These methods offer - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 74
consumes less ink. It In the Windows driver dialog, the printer, then select your paper size from the Paper Size list. NOTE: If your application offers no Page Setup dialog, please use the Print dialog. ● On the Embedded Web Server's Submit Job page (T1500 series): select Advanced settings > Paper - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 75
users cannot create paper forms. The "manage documents" role in the Windows Active Directory is the minimum required. ● The paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size. ● If a printer - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 76
select Manually in Application, you must select a custom page size slightly larger than the page on which you intend to print. See also Print with no margins (T1500 series) on page 72. Print on loaded paper To print a job on whichever paper is loaded in the printer: ● In the Windows driver dialog - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 77
print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size. ● On the Embedded Web Server's Submit Job page (T1500 series): select Advanced settings > Resizing. ◦ The Standard and Custom options adjust the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 78
. ◦ Check the Show preview before printing option (for the T1500 series only), which you can find in the driver's Paper/Quality tab and Layout/Output tab. The preview may be provided in different ways, depending on your printer and printer driver. ● To preview a print under Mac OS X, you have the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 79
driver dialog (Mac OS X Print dialog): select Custom instead of Standard print-quality options, then check the Maximum Detail box. ● On the Embedded Web Server's Submit Job page (T1500 series papers, but it does not increase the amount of ink used. If you have printhead problems If your printheads - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 80
Print with no margins (T1500 series) Printing with no margins (to the edges of the paper) is known as borderless printing. This can be done only on rolls of photo paper. In order to be sure of leaving no margins, the printer prints slightly past the edges of the paper. Any ink deposited outside the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 81
roll paper (T1500 series) on page 73. ● You may be able to save some roll paper by using the following options: ◦ In the Windows driver dialog: select the Layout/Output tab and then Remove blank areas and/or Rotate by 90 degrees or Autorotate. ◦ In the Mac OS X Print dialog (non-PostScript printers - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 82
● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off (T1500 series) on page 23. What pages can be nested? All pages can be nested, unless they are so large that two of them cannot fit side by side on the roll, or unless - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 83
frequency is related to the number of passes made by the printhead. Therefore, nesting jobs can save ink as well as saving paper (see Nest jobs to save roll paper (T1500 series) on page 73). Roll protection (T1500 series) If you choose to protect a roll, jobs will be printed on it only if the job - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 84
Paper options > Roll switching options > Minimize roll changes or Use roll with less paper. We recommend the following settings, depending on the paper without needing a printer driver, bearing in mind the following points. ● Ensure that Airprint is enabled: go to the printer's front panel and - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 85
, press the arrow and then Print. Choose your printer's name from the list that appears. ● If you need more information, go to the printer's front panel, and press Connectivity > AirPrint connectivity > Help. Alternatively, visit http://www.hp.com/go/airprint. , then , then Setup > ENWW Print - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 86
& Share website ● Print from HP Designjet ePrint & Share using the printer's front panel ● View and print from other content repositories ● Create your Online Print History ● Share files in your Online Print History ● HP Designjet ePrint & Share security 78 Chapter 9 Web-connected printing ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 87
Introduction Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Update the firmware on page 137) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from almost any device, including smartphones, tablets, and laptops For the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 88
to print. You do not need to be connected with the printer by Wi-Fi, and you do not need a printer driver. 1. Select the files to print from your Online Print History or from any other location connected to your HP Designjet ePrint & Share account.. 80 Chapter 9 Web-connected printing ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 89
(portrait/landscape) may not be the same as the orientation of the print. 3. To print the file, press Print. 4. Select the printer if it is already listed; or, if necessary, press Add a printer and give your printer's email address to add it to the list. ENWW Print from a smartphone or tablet 81 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 90
applications, when there is an 'Open In' option available, select ePrint & Share in order to print your documents on a Web-connected HP Designjet printer. View and print from the HP Designjet ePrint & Share website 1. Go to http://www.hp.com/go/eprintandshare and log in to your account. 2. To view - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 91
to send your document to print. To print on any printer, use the option Print to .PDF. This creates a copy of your document in your computer, which you can print later. Print from HP Designjet ePrint & Share using the printer's front panel HP Designjet ePrint & Share allows you to print files on any - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 92
can enter the letters. Press OK when you have finished; then enter your password in the same way. 4. Select an event category by pressing its name. Select a file from the event by pressing the file name. 7. The default print settings are displayed, and you can change them by pressing the Settings - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 93
HP Designjet ePrint & Share driver, and you are logged into HP Designjet ePrint & Share. ● Whenever you print from the front panel using HP Designjet ePrint with someone, that person will have access only to the content of that specific shared file. You can also unshare a file at any time, in which - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 94
in troubleshooting any issue you may have, but they cannot download any of your files. As part of the normal service operation, HP performs regular backups of your data. These backups are an automated process with only the software processes themselves having access to your data. HP Designjet ePrint - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 95
10 Job queue management (T920 PS and T1500 series) ● Introduction ● The job queue in the front panel (T920 PS and T1500 series) ● The job queue in the Embedded Web Server or HP Utility (T1500 series) ENWW 87 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 96
printers. ● T1500 series: all options in this chapter ● T920 PS: front panel options only ● T920: very limited job queue management If you have the Designjet T920 pages, which may cause software problems. To preview a job, first options cannot be used with PostScript jobs. You can select at - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 97
is selected (this is the default setting), the printer calculates the best time to button is displayed instead. ● The job has some error condition. Pause a job in the queue If you select password has been set, it will be required. ENWW The job queue in the front panel (T920 PS and T1500 series) 89 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 98
Turn off the job queue To turn off the job queue, press , then , then Setup > Job management > Queue > Off. 90 Chapter 10 Job queue management (T920 PS and T1500 series) ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 99
: The job queue page does not automatically update. Job preview The printer generates a JPEG file for each incoming job, which can be displayed as a preview of the job. Job preview is available once the job is processed. ENWW The job queue in the Embedded Web Server or HP Utility (T1500 series) 91 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 100
software problems. paper loaded in the printer. Select when to print a job in the queue NOTE: The When To Start Printing options cannot be used with PostScript is the default setting), the printer calculates you have sent a file in error, and want to avoid printing it T920 PS and T1500 series) ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 101
panel to activate manual mode ● Printing ● Drying ● Cutting paper ● Ejecting page ● Canceling: The job is being canceled, but will remain in the printer job queue ● Deleting: The job is being deleted from the printer ENWW The job queue in the Embedded Web Server or HP Utility (T1500 series) 93 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 102
job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off. 94 Chapter 10 Job queue management (T920 PS and T1500 series) ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 103
are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1500 series) ● Color management from the front panel ENWW 95 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 104
inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers your monitor. This simplifies but does not completely solve the problem of matching colors. Each device represents colors a little - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 105
NOTE: Whenever you update the printer's firmware, the color calibration status of all papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because the printhead has been replaced, and should be repeated. ● Done: the paper has been - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 106
HP Designjet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. Accuracy is guaranteed only when printing on plain, coated, or heavyweight coated paper. ● In the Windows HP-GL/2 or PostScript driver - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 107
manual adjustments may be useful in the following situations: ● If your color management is not working correctly for some reason ● If you want colors that are subjectively pleasing rather than accurate The printer driver slider to its default central position. Job page (T1500 series): select Color, - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 108
printer using a given paper type. This technology is designed to produce emulations similar to those set up manually by prepress professionals. To use HP Professional PANTONE Emulation, all you have to do is to turn it on. In fact, it is normally on by default. ● In the Windows PostScript driver - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 109
1 coated paper, ISO 12647-2 Paper type 1. specifications designed to produce quality separations using U.S. inks under the following printing conditions: 300% total area of ink coverage, negative plate, coated publication-grade stock. ENWW Color management from printer drivers (PostScript printers - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 110
to produce quality separations for Dainippon Ink Company printing presses. NOTE: These options have no effect if the application is defining its own CMYK space, known as calibrated CMYK or CIEBasedDEFG in PostScript terminology. RGB color emulation Your printer is provided with the following color - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 111
printer. ● Printer emulation: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation). T1500 PS options (with PostScript or PDF jobs) ● Default the white of the input space to the white of the paper on which you are printing. ● Absolute colorimetric (proofing): - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 112
HP Designjet printer. Default: Off (no printer emulation). TIP: If you have old HP-GL/2 or PostScript files made for a different HP Designjet printer, you can send them to the printer and use the front panel to turn on the appropriate emulation mode. T1500 PS options (with PostScript or PDF - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 113
12 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office ENWW 105 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 114
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 115
3. Press the Properties button and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Layout/Output tab, and then Autorotate. ENWW Print from Adobe Acrobat 107 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 116
6. Click OK, and check that the print preview in the Print dialog box seems correct. Print from Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 108 Chapter 12 Practical printing - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 117
3. The Plot window opens. You can see further options by pressing the circular button in the lower right corner of the window. 4. Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button. ENWW Print from Autodesk AutoCAD 109 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 118
6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality). 7. Press the Margins/Layout button for additional layout options. 110 Chapter 12 Practical printing examples ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 119
8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disable automatic cutter option, and check the Autorotate option, which can help to avoid wasting paper. 9. Press the OK button and save your configuration - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 120
2. Choose from the available document sizes. If you do not find the size that you intend to use, press the Custom button. Enter the width, the length, and the name of your custom size. Press the Save and OK buttons. 112 Chapter 12 Practical printing examples ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 121
3. You may wish to change the default paper source, paper type, and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 122
2. Select Printer Properties > Layout/Output > Fit to to scale the document to a particular size. 114 Chapter 12 Practical printing examples ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 123
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print. ENWW Print and scale from Microsoft Office 115 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 124
Close. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use printer settings. 116 Chapter 12 Practical printing examples - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 125
5. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. Select the Page Layout tab, then Size, and choose the paper size you want. ENWW Print and scale from Microsoft Office 117 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 126
2. Select the File tab, then Print, and select the name of your printer. 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. 118 Chapter 12 Practical printing examples ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 127
4. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Excel. ENWW Print and scale from Microsoft Office 119 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 128
13 Retrieving printer usage information ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ● Request accounting data by email 120 Chapter 13 Retrieving printer usage information ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 129
printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 121. ● View ink and paper usage for each of your recent jobs by using the HP the HP Utility 1. Access the HP Utility, see Access the HP Utility on page 39. 2. In the HP Designjet Utility - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 130
Accounting statistics with the HP Utility (T1500 series) 1. Access the HP Utility, see Access the HP Utility on page 39. 2. to his or her department or to a specific project or client. If someone sends a job without providing an account ID, the printer will hold the unidentified job in the queue - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 131
specific user name, job name, and account ID will be included. When you have completed the above steps, the printer paper type and size, the amount of each color of ink used and various other attributes of the job. You can download an Excel template from HP's Web site (http://www.hp.com/go/designjet - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 132
14 Handling ink cartridges and printhead ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● Safe mode ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 133
of the ink cartridge status messages, see Ink cartridge status messages on page 176. HP Utility procedures ● In the HP Designjet Utility for Windows, go to the Supplies tab. ● In the HP Utility for Mac OS X, select Printer Status in the Information group. Remove an ink cartridge There are - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 134
the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 135
. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte black on the left; cyan, magenta, and yellow on the right. 4. Push the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 136
, and printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP inks. Safe mode Under certain conditions, including printer operation outside of environmental specifications, and when a used, refilled, or counterfeit ink cartridge has been - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 137
warranty status is Out of warranty, this indicates that non-HP ink is being used. See the limited warranty document provided with your printer for details of the warranty implications. Remove the printhead CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 138
without inserting or removing the printhead, it tries to move back to its normal position in the right-hand end. 4. Raise the blue printhead cover. 5. Pull the blue cover back towards you, raising the black piece to which it is attached. 130 Chapter 14 Handling ink cartridges and printhead ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 139
out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace the ink cartridge before inserting the new printhead. You can use the old - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 140
2. Check that the printhead is correctly aligned with its ink connectors. 3. Lower the black piece over the printhead. 132 Chapter 14 Handling ink cartridges and printhead ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 141
checking and preparing the printhead. The default routine process takes 10 minutes. If the printer finds problems in preparing the printhead, it takes longer, up to 45 minutes. After the printhead is checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 142
> Anonymous Usage Information Storage. This does not prevent the cartridge from working normally in other respects. However, if you change your mind later, you can restore the factory defaults to resume collecting printer usage information. 134 Chapter 14 Handling ink cartridges and printhead ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 143
15 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe ENWW 135 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 144
possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink cartridges or printhead. 2. Make sure that no paper is loaded. 3. Make sure that the printer is idle. 4. Disconnect any cables connecting the printer to a network or a computer. 5. If the stacker - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 145
and manual updates. NOTE: The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 56. Automatic firmware updates Automatic firmware updates are a convenience that is possible with Web-connected printers. Your - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 146
Information and Support group. ● Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using a USB flash drive. Download the firmware file from http://www.hp.com/go/T920/firmware or http://www.hp.com/go/T1500/firmware (according to your printer model - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 147
the printer's performance may be affected. Secure File Erase is one of the facilities provided by Web JetAdmin, which is HP's free Web-based print management software: see http://www.hp.com/go/webjetadmin. If you have difficulty in using Secure File Erase from Web JetAdmin, please contact HP Support - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 148
16 Supplies and accessories ● How to order supplies and accessories ● Introduction to the accessories 140 Chapter 16 Supplies and accessories ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 149
Black Designjet Ink Cartridge Part number B3P13A B3P14A B3P15A B3P17A B3P18A C1Q11A B3P19A B3P20A B3P21A B3P22A B3P23A B3P24A C1Q12A Table 16-2 Printhead Printhead HP 727 Printhead Part number B3P06A Order paper The following paper types are currently provided for use with your printer. NOTE - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 150
. Table 16-3 Roll paper Paper type g/m² Length Width Part numbers HP Bond and Coated Paper HP Universal Bond Paper 80 HP Bright White Inkjet Paper 90 HP Universal Coated Paper 90 HP Coated Paper 90 HP Universal Heavyweight Coated 125 Paper HP Heavyweight Coated Paper 130 HP Super - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 151
) 610 mm (24 in) 914 mm (36 in) Q7991A Q7993A HP Premium Instant-dry Satin Photo 260 Paper 22.9 m (75 ft) 30.5 m (100 ft) 610 mm (24 in) 914 mm (36 in) Q7992A Q7994A TIP: The dye inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 152
Upgrade HP Designjet 36-inch Rollfeed Spindle HP Designjet 3-in Spindle Adaptor Kit Product number C0C66A C0E65A CN538A Introduction to the accessories PostScript Upgrade The PostScript Upgrade enables a T920 or T1500 to print the same file types that a T920 PS or T1500 PS can print, including PDF - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 153
3-in Spindle Adaptor Kit With this adaptor you can use paper rolls with 3-inch cores, provided that the diameter of the roll is within printer specifications. ENWW Introduction to the accessories 145 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 154
stacker is full ● The printer displays out of paper when paper is available ● Prints do not fall neatly into the basket ● The print remains in the printer after printing has completed ● The cutter does not cut well ● The roll is loose on the spindle 146 Chapter 17 Troubleshooting paper issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 155
. ● Do not touch the roll or paper during the alignment process. ● When loading a roll into a two-roll printer, the roll cover must remain open until the front panel prompts you to close it. ● If the roll is not aligned, the front panel displays an error and instructions to start again. To start the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 156
too narrow or too short to be loaded in the printer. Press to stop the load process. See Functional specifications on page 193. The paper type is not in the list To work with a paper that does not appear in the list in the driver or front panel, you can choose one of the other - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 157
that is slightly thicker than the paper type you selected, the printer will use less ink than usual for the loaded paper. For other print-quality problems, see Troubleshooting print-quality issues on page 157. The printer printed on the wrong paper type If the printer prints your job before you were - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 158
For HP-GL/2 and HP RTL files, by default, margins are included inside the drawing, so a 914 mm (36 in) HP-GL/2 and HP RTL file can be printed on a 914 mm (36 in) roll of paper and will not be put on hold for paper. ● For other file formats, such as PostScript, PDF, TIFF or JPEG, the printer assumes - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 159
2. Move the carriage manually to the left side of the printer, if feasible. 3. Go to the paper path. ENWW The paper has jammed in the print platen 151 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 160
4. Cut the paper with a pair of scissors. 5. Open the roll cover. 152 Chapter 17 Troubleshooting paper issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 161
6. Manually rewind paper onto the roll. 7. If the leading edge of the paper is ragged, trim it carefully with scissors. ENWW The paper has jammed in the print platen 153 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 162
8. Remove the paper left in the printer. 9. Make sure you have removed every fragment of paper. 10. Close the window and the roll cover. 154 Chapter 17 Troubleshooting paper issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 163
can cause output problems. Load a new roll, or remove prints manually as they are completed. If you see the message Please remove the print from the basket and press OK to continue, empty the basket, check that there is no paper in the path to the basket, then press OK. The printer checks that the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 164
the printer is set to cut the paper automatically after each job. If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles. The roll is loose on the spindle The roll may need to be replaced or reloaded. 156 Chapter 17 Troubleshooting paper - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 165
advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you ● A PDF file is clipped or objects are missing ● The Image Diagnostics Print - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 166
● If you still have a problem 158 Chapter 18 Troubleshooting print-quality issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 167
195. ● Check that your ink cartridges and printhead have not passed their expiration dates: see Maintain the ink cartridges on page 136. For the latest information, please visit http://www.hp.com/go/T920/support or http://www.hp.com/go/ T1500/support. Print-quality troubleshooting wizard The print - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 168
update the printer's firmware, the paper advance calibration values are reset to factory default, see Update the firmware on page 137. CAUTION: Transparent papers minutes. Do not worry about the paper advance calibration image. The front-panel display shows any errors in the process. If you are - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 169
panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration. 1. From the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 170
advance calibration status. If the status is DEFAULT, try performing paper advance calibration: see Recalibrate the paper advance on page 159. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines are too thick, too thin or - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 171
see Recalibrate the paper advance on page 159. 7. If lines are too thin or missing, print the Image Diagnostics Print. See The Image Diagnostics Print on page 171. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines appear - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 172
the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper. 5. If you are using photo paper, try changing to a different type of photo paper. 6. Align the printhead. See - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 173
calibration status. If the status is DEFAULT, you should perform paper advance calibration: see Recalibrate the paper advance on page 159. If the problem persists despite all the above actions, contact your customer service representative for further support. ENWW Line lengths are inaccurate 165 - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 174
the ink quickly and expands. If the paper is stiff and curled, near the end of the roll the leading edge of the paper may rise slightly in the print area. As the printhead moves over the paper, it may come into contact with the paper and smear the printed image. 166 Chapter 18 Troubleshooting print - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 175
order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper, Super Heavyweight Plus Matte Paper. Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on photo paper. The printer will not use matte black ink if it knows that the - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 176
you have set the Print Quality slider to Speed, try setting it to Quality. 2. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper and HP Super Heavyweight Paper. See Order paper on page 141. 168 Chapter 18 Troubleshooting print-quality issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 177
fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 178
PDF If you print on instant-dry photo paper, your prints will fade rapidly. If may be a communications problem between your computer and the printer. Check your network cable to print a very long image on a roll, check that your software is capable of printing Troubleshooting print-quality issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 179
a high-quality large-format print job, and in some specific workflows there may be issues that can lead to some objects missing from the output. Here are some suggestions to help you to avoid this problem. ● Try using the PostScript printer driver to print your job, if you have not already tried - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 180
group. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles. Here is an example of a gray printhead in a good state: 172 Chapter 18 Troubleshooting print-quality issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 181
Diagnostics Print to see whether the problem has been solved. 3. If the problem still remains, replace the printhead (see Handling ink cartridges and printhead on page 124), or contact HP Support (see Contact HP Support on page 191). If you still have a problem If you still experience print-quality - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 182
● Check that your printer's firmware is up to date. See Update the firmware on page 137. ● Check that you have the right settings in your software application. 174 Chapter 18 Troubleshooting print-quality issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 183
19 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or replacing the printhead ● Clean the printhead ● Align the printhead ● Printhead status messages ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 184
have correctly closed and latched the printhead cover, see Insert the printhead on page 131. The front-panel display recommends reseating or replacing the printhead 1. Remove the printhead, see Remove the printhead on page 129. 176 Chapter 19 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 185
NOTE: Printhead alignment can also be started from the Embedded Web Server (Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Mac OS X: Information and Print Quality > Align). 4. If the loaded paper is satisfactory, the printer runs - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 186
for use in printing. ● Non-HP ink: Ink from a used, refilled, or counterfeit ink cartridge has passed through the printhead. See the limited warranty document provided with your printer for details of the warranty implications. 178 Chapter 19 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 187
20 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● The printer behaves strangely ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 188
in your computer the correct driver for your printer, see the Assembly instructions. ● If you are printing on a sheet, you must specify Manual Feed as the paper source in your printer driver. ● The printer may be holding the job for paper or (T1500 series only) accounting information, see Job - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 189
. If you still experience problems, please contact your customer service representative. The printer seems slow Here are some paper type when loading the paper? Some paper types require more time for printing. To find out the printer's current paper type setting, see View information about the paper - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 190
Utility on page 39. Make sure your printer driver is available and working correctly for the HP Designjet Utility in Windows. From the front panel, press , then , then Connectivity > Network Connectivity > Advanced > Web Services > Printer utility software, and make sure that it is enabled. If - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 191
: select Support > Connectivity troubleshooting. If any test fails, the printer describes the problem and recommends how to solve it. Web Services issues For any issues with HP ePrint, please refer to the HP ePrint Center: http://www.hp.com/go/eprintcenter. For any issues with HP Designjet ePrint - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 192
up window, which explains the reason for the problem. Follow the instructions to achieve your required result. NOTE: There are environments that do not support bidirectional communication. In those cases, alerts do not reach the job owner. 184 Chapter 20 Troubleshooting general printer issues ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 193
non-HP ink [Color] cartridge is out of ink [Color] cartridge is very low on ink Printhead error: not present Printhead error: replace Printhead error: reseat Printhead out of warranty Printhead replacement incomplete. Restart it. Replace [color] cartridge Replace incorrect [color] cartridge Reseat - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 194
printer. ● Send the same job to the printer again. ● Ensure that the printer's firmware is up to date. See Update the firmware on page 137. 71.03, 71.08 Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap. 186 Chapter 21 Front-panel error - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 195
space; see Disk Wipe on page 139. 78:08 Borderless printing not possible; setting ignored. Ensure that the loaded paper supports borderless printing. 79:03, 79:04 Update the printer's firmware. See Update the firmware on page 137. 81:01 Open the printer window and make sure that there are no - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 196
22 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 188 Chapter 22 HP Customer Care ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 197
performance from your HP Designjet printers and solutions. Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads: the latest printer firmware, drivers, software, paper presets, etc - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 198
away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates. You can enable Proactive Support in the HP Designjet Utility for Windows or the HP Printer Monitor for Mac OS X, where you can - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 199
Customer Self Repair, see http://www.hp.com/go/selfrepair. Contact HP Support HP Support is available to you by telephone or instant messaging. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 200
23 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 192 Chapter 23 Printer specifications ENWW - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 201
Functional specifications Table 23-1 HP 727 ink supplies Printhead Ink cartridges One printhead, with doubled nozzles for matte black Cartridges containing 40 ml of ink: gray, photo black, matte black, yellow, magenta, and cyan Cartridges containing 130 ml of ink: gray, photo black, matte black, - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 202
, TIFF, JPEG, URF T1500 PS HP PCL3GUI, HP-GL/2 and HP RTL, CALS G4, TIFF, JPEG, URF, Adobe PDF 1.7, Adobe PostScript 3 Physical specifications Table 23-7 Printer physical specifications HP Designjet T920 series Weight 87 kg (192 lb) Width 1399 mm (55.08 in) Depth 916 mm (36.1 in) (stacker - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 203
(-13 to 131°F) 20 to 80% RH, depending on paper type 0 to 95% RH Acoustic specifications Printer acoustic specifications (declared according to ISO 9296). Table 23-11 Printer acoustic specifications The printer is... Sound power level B(A) Sleeping Ready Printing < 1.9 5.8 6.5 Sound pressure - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 204
network without the need for a printer-specific driver. AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking. Apple now recommends TCP/IP and Bonjour networking instead. HP Designjet printers no longer support AppleTalk. Bonjour Apple Computer's trade name - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 205
Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address May mean an IPv4 address (most likely) or an IPv6 address. IPSec - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 206
format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. Spindle A rod that supports a roll of paper while it is being used for - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 207
121 usage statistics 121 environmental specifications 195 ePrinter security 42 erase files securely 138 error messages front panel 185 log 187 F fading colors 170 features of printer 5 file erase, secure 138 file system check 183 firewall status 36 firmware update 137 manual setup 22 setup 21 front - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 208
printer [T1500] 60 N nesting [T1500] 73 turn on and off 23 network configuration 29 Network settings 41 network troubleshooting 31 networks link speed 36 protocols 33 security settings 35 O on hold for paper enable/disable 150 message 149 order accessories 144 ink cartridges 141 paper 141 printhead - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 209
194 ports 7 PostScript upgrade 144 power on/off 12 power specifications 195 preferences, Windows driver 27 preview a print 70 print by email 80 print from Embedded Web Server [T1500] 64 HP Utility [T1500] 64 printer driver 65 USB flash drive 63 print from ePrint & Share 78 print from iOS - HP Designjet T1500 | HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 210
193 spindle 144 roll load 46 spindle adaptor kit 145 stacker 53 statistics ink cartridge 125 usage 121 usage per job 121 stepped lines 163 store the printer 136 support services HP Care Packs 189 HP Customer Care 189 HP Proactive Support 190 HP Start-Up Kit 189 HP Support 191 HP Support Center 189
Edition: 1
Designjet T920 and T1500 ePrinter Series
User’s Guide