HP Dv7-2170us HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide
HP Dv7-2170us - Pavilion Entertainment - Core 2 Duo 2.26 GHz Manual
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- HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 1
HP Pavilion dv7 Entertainment PC Maintenance and Service Guide Document Part Number: 575977-001 August 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 2
- HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 3
and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 4
, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 5
4-2 Electrostatic discharge damage 4-2 Packaging and transporting guidelines 4-3 Workstation guidelines 4-3 Equipment guidelines 4-4 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Optical drive 4-8 Hard drive covers 4-9 Maintenance and Service Guide v - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 6
menu 5-3 System Configuration menu 5-4 Diagnostics menu 5-4 6 Specifications Computer specifications 6-1 17.3-inch, HD+ AntiGlare display specifications (some models also support flush glass panel cover 6-2 17.3-inch HD+ BrightView display specifications 6-3 Hard drive specifications 6-3 Blu - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 7
memory map specifications Phillips PM2.5×5.0 screw (silver 7-17 Phillips PM2.5×5.0 broadhead screw ( Power cord set requirements Requirements for all countries or regions 10-1 Requirements for specific countries or regions 10-2 11 Recycling Battery 11-1 Display 11-1 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 8
Contents Index viii Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 9
models equipped with M92 system board and graphics subsystems with discrete memory Computer models equipped with graphics subsystems with UMA memory HP Pavilion dv7 Entertainment PC x x x AMD Turion™ X2 Ultra Dual-Core M640 35-W, x x x 2.60-GHz with 2-MB L2 cache AMD Turion X2 Ultra - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 10
, HD+ (1600 x 900) AntiGlare LED x x x ■ 17.3-inch, HD+ (1600 x 900) BrightView LED x x x Support for flush glass panel cover on AntiGlare x x x panels Support for lighted logo on top bezel x x x Typical brightness 200 nits x x x (Continued) 1-2 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 11
with discrete memory Computer models equipped with graphics subsystems with UMA memory 2 SODIMM slots-customer accessible/upgradable x x x PC2-6400, 800-MHz, DDR2 x x x Dual-channel support x x x Supports up to 8192 MB system memory: x x x ■ 8192-MB total system memory (4096 MB - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 12
discrete memory Computer models equipped with graphics subsystems with UMA memory 12.7-mm tray load x x x Serial ATA x x x Fixed (1 screw for removal) x x x Support for module x x x Atheros 9280AGN 802.11a/b/g/n WLAN module x x x (Continued) 1-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 13
external x x resolution @ 75Hz VGA (Dsub 15-pin) supports 1600 x 1200 external x resolution @ 75Hz 2-pin AC power for 90-W AC adapter x x x Expansion port 3 supports the HP xb3000 x x x Notebook Expansion Base and HP Notebook QuickDock (Continued) Maintenance and Service Guide 1-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 14
discrete memory Computer models equipped with graphics subsystems with UMA memory x x x Standard IMR keyboard x x x UV painted keyboard (select models only) x x x Touchpad supports 2-way scrolling x x x Taps enabled as default x x x 8-cell 2.55-Ah Li-ion battery with target life - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 15
while the power is on. Send and receive signals from one or more wireless devices. ✎ The antennas are not visible from the outside of the computer. For optimal your country or region. These notices are located in Help and Support. Record sound. On: The webcam is in use. Records audio and - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 16
mouse. *This table describes factory settings. To view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. 2-2 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 17
Buttons External component identification Item Component 1 Power button* 2 Speakers (2) 3 Volume mute button 4 Volume scroll zone 5 Previous/rewind button 6 Play/pause button 7 Next/fast forward button Maintenance and Service Guide Description ■ When the computer is off, press the button to turn - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 18
table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Keys Item Component 1 esc key 2 fn key 3 Windows logo key 4 Windows functions when pressed in combination with the fn key. 2-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 19
2 Power lights (2)* 3 Volume mute light 4 Volume down light 5 Volume up light 6 Wireless light 7 Num Lock light Description On: Caps lock is on. ■ On: The computer is on. ■ Blinking: The computer is is enabled on a connected optional numeric keypad. (Continued) Maintenance and Service Guide 2-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 20
6 Audio-out (headphone) jacks (2) Description ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■ On: A battery is charging. ■ Blinking: A battery that is the only available power source has reached a low battery level. When the - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 21
fan to cycle on and off during routine operation. Item Component 1 External monitor port 2 Expansion port 3 3 RJ-45 (network) jack Function Connects an external VGA monitor or projector. Connects the computer USB device. ✎ Depending on your computer model, the computer may include a USB port only. - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 22
(MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ Secure Digital High Capacity (SDHC) Memory Card ■ xD-Picture Card (XD) ■ xD-Picture Card (XD) Type H ■ xD-Picture Card (XD) Type M Supports optional ExpressCard/54 cards. 2-8 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 23
jack computer. ✎ The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ■ On: The computer is connected to external power. ■ Off: The computer is not connected to external power. Connects an AC adapter. Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 24
Function Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. ✎ The computer fan starts up automatically module to restore computer functionality, and then contact techhnical support through Help and Support. 2-10 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 25
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 27
catalog Item (1) (2) (3) (4) Description 17.3-inch display assembly (includes wireless antenna transceivers , Espresso Black with molded finish (includes LED board and cable) Power button board (includes UMA cable) Keyboard (includes keyboard cable) Keyboard ) Maintenance and Service Guide 3-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 28
. See "Cable Kit" on page 3-12 for more Cable Kit information. Modem module connector cable and RJ-11 jack ✎ The modem module connector cable is included in the Cable Kit, spare part number 516328-001. See "Cable -121 537921-001 516328-001 531902-001 (Continued) 3-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 29
(13) (14) (15) (16) (17) (18) (19) (20) Description Top Core M320 35-W, 2.10-GHz with 1-MB L2 cache ■ AMD Athlon X2 Dual-Core M300 35-W, 2.00-GHz with 1-MB L2 cache System board (includes replacement thermal material): ■ With discrete graphics subsystem and 1 GB of dedicated memory Service Guide 3-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 30
) (24) (25) (26) Description Spare Part Number TV tuner antenna cable with PAL jack (not illustrated) 482900-002 TV tuner remote control with teletext, full function (not illustrated) 465541-001 Hard drives (Support for both primary and secondary hard drives. Each hard drive includes left and - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 31
.11b/g WLAN module: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the 518436-001 U.S. Virgin Islands (Continued) Maintenance and Service Guide 3-7 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 32
, Yemen, Zaire, Zambia, and Zimbabwe 518437-002 Battery 8-cell, 73-Wh, 2.55-Ah Li-ion battery for use with all computer models 480385-001 6-cell, 47-Wh, 2.2-Ah Li-ion battery for use only with computer models with a UMA system 486766-001 board (Continued) 3-8 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 33
Description ExpressCard slot bezel (not illustrated) Rubber Kit (not illustrated) (includes 4 base enclosure rubber feet) Screw Kit (not illustrated) Power connector cable, 35W (not illustrated) Illustrated parts catalog Spare Part Number 516324-001 516326-001 516327-001 536857-001 Maintenance and - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 34
-001) Hinge vertical brackets (includes left and right hinges) Microphone (included with display panel, spare part number 519260-001) 516444-001 (Continued) 3-10 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 35
-001) Display panel 17.3-inch display panel, Espresso Black with molded finish (includes webcam and microphone) 519260-001 17-3 inch display panel, spare part number 516306-001) Webcam/microphone module Display panel 17.3-inch Espresso Black with molded finish (includes webcam and microphone) - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 36
.3-inch Moonlight White (includes webcam and microphone) 17.3-inch raw LED display panel Display panel cable (included in Display Cable Kit, module cable 2 TV tuner module cable and connector 3 Modem module cable (includes RJ-11 jack) 3-12 Spare part number 516328-001 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 37
Mass storage devices Illustrated parts catalog Item 1 Description Hard drives (Support for both primary and secondary hard drives. Each hard drive includes left and right bracket rails, 509415-001 509412-001 509414-001 517639-001 509421-001 509419-001 Maintenance and Service Guide 3-13 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 38
number AC adapters 90-W AC adapter 463955-001 65-W AC adapter 463958-001 Power cords: Belgium, Finland, France, Germany, Greece, the Netherlands, Norway, Kit information. TV tuner antenna cable with PAL Jack 6-cell 47-Wh, 2.2-Ah Li-on battery (Continued) 3-14 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 39
Power cord, 3-pin, for use in Canada, French Canada, Latin America, Thailand, and the United States Power Power cord, 3-pin, for use in the United Kingdom and Singapore Power cord, 3-pin, for use in Italy Power cord, 3-pin, for use in Denmark Power and Zimbabwe 17.3-inch raw display . 17.3-inch - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 40
517639-001 518162-001 518165-001 Description 17.3-inch HD+ flush glass AntiGlare display computer models with flush glass display assemblies Hard Drive Hardware Kit Hard drive covers for primary and secondary hard drives Power button board with cable (Continued) 3-16 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 41
9280AGN 802.11a/b/g/n WiFi Adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands (Continued) Maintenance and Service Guide 3-17 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 42
with molded finish 17.3-inch HD+ flush glass display panel with AntiGlare, webcam and 2 microphones, Espresso Black with molded finish Display enclosure for use only with computer models with TouchPad buttons, Espresso Black with molded finish (Continued) 3-18 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 43
enclosure for use only with computers equipped with a subwoofer Memory module 1024-MB, 800-MHz, PC2-6400 Memory module 2048-MB, 800-MHz, PC2-6400 Memory module 4096-MB, 800-MHz, PC2-6400 AMD Turion X2 Dual-Core M520 35-W, 2.30-GHz processor with 1-MB L2 cache Maintenance and Service Guide 3-19 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 44
parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper locations flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 45
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A in the internal layers, reducing its life expectancy. Ä CAUTION: To prevent damage to the computer when you are removing or installing safe container. 4-2 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 46
selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 47
resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags, tubes, or mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 48
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 49
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 516326-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 50
2 upward and remove it from the computer. To install the battery, insert the rear edge of the battery into the battery bay and pivot the front edge of the battery downward until it is seated. The battery release latch automatically locks the battery into place. Maintenance and Service Guide 4-7 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 51
2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). Remove the optical drive: 1. Position - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 52
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). Maintenance and Service Guide 4-9 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 53
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the primary hard drive cover (see "Primary hard drive cover" on page 4-9). 4-10 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 54
down with the front toward you. 2. Loosen the three Phillips PM2.5×6.0 captive screws 1 that secure the secondary hard drive cover to the computer. 3. Lift the rear edge 2, and remove the cover 3. Reverse this procedure to install the secondary hard drive cover. Maintenance and Service Guide 4-11 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 55
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery hard drive cover must be removed first. ✎ This computer has two hard drives in two separate hard drive - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 56
. ✎ The four rubber isolators 3 located on the ends of the bracket may also be replaced. Reverse this procedure to install the hard drive. Maintenance and Service Guide 4-13 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 57
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the primary hard drive cover (see "Primary hard drive cover" on page 4-9). Remove the memory module: ✎ This computer has both primary - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 58
Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 518434-001 (Continued) Maintenance and Service Guide 4-15 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 59
, Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 518436-002 (Continued) 4-16 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 60
agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Maintenance and Service Guide 4-17 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 61
the slot rises away from the computer.) 3. Remove the WLAN module 3 by pulling it away from the slot at an angle. ✎ WLAN modules are designed with a notch 4 to prevent incorrect insertion into the WLAN module slot. Reverse this procedure to install a WLAN module. 4-18 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 62
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the primary hard drive - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 63
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC Adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the primary and secondary - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 64
part number 516356-A41 516356-DH1 516356-051 516356-041 516356-061 516356-B31 516356-131 516356-251 516356-071 516356-BG1 (Continued) Maintenance and Service Guide 4-21 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 65
the keyboard to the computer b. Four Phillips PM2.5×4.0 screws 2, located in the battery bay, that secure the switch cover to the computer c. Three Phillips PM2.5×7.0 screws 3, located in the primary hard drive bay, that secure the switch cover to the computer 4-22 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 66
you. 4. Open the computer as far as possible. 5. Lift the rear edge 1 of the switch cover until it detaches from the computer. 6. Slide the switch 7. Remove the four Phillips PM2.0×3.0 screws 1 that secure the keyboard to the computer. 8. Lift the rear edge 2 of the keyboard and slide the keyboard 3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 67
and disconnect the keyboard cable 2 from the system board. 10. Remove the keyboard. 11. Disconnect the power button board cable 1 from the low insertion force (LIF) connector on the system board. 12. Disconnect to install the switch cover and keyboard. 4-24 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 68
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC Adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the primary hard drive - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 69
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" 2. Reverse this procedure to install the speaker assembly. 4-26 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 70
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC Adapter from the computer. 4. Remove the battery (see "Battery 1 that secures the Bluetooth module to the computer. 2. Release the Bluetooth cable from the routing - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 71
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 72
screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four Phillips PM2.5×7.0 screws 1 that secure the display assembly to the computer. 5. Remove the display assembly 2. Maintenance and Service Guide 4-29 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 73
with BrightView display assemblies. See steps 22 through 34 for display panel removal information for computer models equipped with AntiGlare display assemblies. 6. If it is necessary to replace the display bezel is available using spare part number 516305-001. 4-30 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 74
) ❏ 516295-001 (17.3-inch, HD+ BrightView display panel, Moonlight White color) 16. If it is necessary to remove the display panel cable, disconnect the display panel cable from the connector 1. 17. Remove the tape 2 that secures the cable to the display panel. Maintenance and Service Guide 4-31 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 75
.5×4.0 screw 1 that secures each transceiver to the display enclosure. 21. Remove the wireless antenna transceivers with the cables 2 from the display enclosure. 4-32 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 76
with AntiGlare display assemblies. See steps 6 through 21 for display panel removal information for computer models equipped with BrightView display assemblies. 22. If it is necessary to replace the 3, and then remove the bottom cover 4 from the display assembly. Maintenance and Service Guide 4-33 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 77
/microphone module cable from the clip on the left hinge 3. The webcam/microphone module is available using spare part number 516312-001. 4-34 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 78
the four Phillips PM2.0×3.0 screws 2 that secure the display hinges and bracket to the display panel. 33. Remove the display hinges and bracket 3. Maintenance and Service Guide 4-35 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 79
Removal and replacement procedures 34. If it is necessary to disassemble the display bracket, remove the two Phillips PM2.5×5.0 screws 1, and remove the center of the bracket 2. Reverse this procedure to reassemble and install the display assembly. 4-36 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 80
with computer models computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery the top cover: 1. Position the computer upside down, with the front toward you - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 81
a. TouchPad board LIF cable 1 b. Fingerprint reader board LIF cable 2 (select models only) 5. Remove the following screws that secure the top cover to the computer: a. 2 Phillips PM2.5×7.0 screws 1 b. 4 Phillips PM2.0×3.0 screws 2 c. 4 Phillips PM2.5×5.0 screws 3 4-38 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 82
6. Lift the rear edge 1 of the top cover until it rests at an angle. 7. Remove the top cover 2 by lifting it straight up. Removal and replacement procedures Reverse this procedure to install the top cover. Maintenance and Service Guide 4-39 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 83
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 84
on the system board. b. Subwoofer cable 2 (select models only) c. USB board cable 3 ✎ The USB board cable connects to a LIF connector on the system board. d. Power connector cable 4 2. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Maintenance and - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 85
optical drive board spare part number is 533723-001. Reverse this procedure to install the optical drive board and the system board. 4-42 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 86
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" 1. Turn the system board upside down, with the front toward you. Maintenance and Service Guide 4-43 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 87
the modem module cable 3, and then remove the modem module from the system board. Reverse this procedure to install the modem module. 4-44 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 88
the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" . Reverse this procedure to install the audio/infrared board. Maintenance and Service Guide 4-45 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 89
the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on enclosure. Reverse this procedure to install the USB board. 4-46 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 90
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" the subwoofer 3. Reverse this procedure to install the subwoofer. Maintenance and Service Guide 4-47 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 91
the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on Reverse this procedure to install the TV tuner module cable. 4-48 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 92
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery the base enclosure that secure the RJ-11 jack and cable. 2. Remove the modem module cable 2 from the clips - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 93
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 94
external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Before removing the fan/heat sink assembly, follow - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 95
chip 5 and graphics/heat sink contact 6. Replacement thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits. ✎ Steps 5 through 8 apply only to computer models equipped with UMA graphics subsystem memory. 4-52 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 96
thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed . Thermal paste is used on the processor 1 and the heat sink section 2 that services it. Thermal - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 97
computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery Fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-51) 4-54 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 98
be aligned with the triangle icon 4 embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Maintenance and Service Guide 4-55 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 99
at step 2. 1. Open the Setup Utility by turning on or restarting the computer. While the "Press the ESC key for Startup Menu" message is displayed is displayed, press f10. 2. Use the arrow keys to select System Configuration > Language, and then press enter. 3. Use the arrow keys to Service Guide 5-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 100
does not support the TouchPad. turning on or restarting the computer. While the "Press the on or restarting the computer. While the "Press the computer is displayed turning on or restarting the computer. While the "Press the on or restarting the computer. While the "Press the computer restarts. - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 101
about the computer. ■ View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). To do this Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. Maintenance and Service Guide 5-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 102
Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan memory. 5-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 103
Specifications Computer specifications Metric Dimensions for computer models with BrightView display assemblies Width 41.26 cm Depth 27.70 cm Height (front to rear) 3.52 to 4.44 cm Weight - BrightView (with optical drive, hard drive, and 3.51 kg battery ) Maintenance and Service Guide 6-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 104
of temperatures. 17.3-inch, HD+ AntiGlare display specifications (some models also support flush glass panel cover) Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 105
17.3-inch HD+ BrightView display specifications Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power . Contact technical support for details. Maintenance and Service Guide 6-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 106
DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4 DVD+R(9) 5X DVD-RAM 1X BD-ROM 4,500 KB/sec 4,500 KB/sec 4,500 KB/sec Multiword DMA Mode 6-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 107
-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM CD DVD < 175 ms < 230 ms 2 MB 3,600 KB/sec DMA Mode System DMA specifications, AMD Hardware DMA DMA4 System function Direct memory access controller Maintenance and Service Guide 6-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 108
System interrupt specifications, AMD discrete graphics Hardware IRQ0 IRQ1 ® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory Stick Controller Ricoh SD/MMC Host Controller Ricoh XD-Picture Card Controller Channel PCI IDE Controller 6-6 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 109
graphics Specifications Hardware IRQ0 IRQ1 IRQ5 IRQ7 IRQ8 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 IRQ16 IRQ18 IRQ19 IRQ21 IRQ22 IRQ23 IRQ System function High precision event timer Standard 101-/102-Key or Microsoft® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 110
System I/O address specifications, AMD I/O address (hex) 0000 - 0008 000A - 000F 0020 - 30DF 30E0 - 30E3 30E8 - 30EB 30EC - 30EF System function (shipping configuration) DMA controller DMA controller Program interrupt controller System Timer Standard 101-/102-Key Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 111
4000 - 4FFF 5000 - 5FFF (discrete only) System function (shipping configuration) Standard Dual Channel PCI IDE Controller Standard Dual Channel PCI IDE Controller nVidia GeForce8400M GS PCI standard PCI-to-PCI bridge PCI standard PCI-to-PCI bridge Specifications Maintenance and Service Guide 6-9 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 112
Specifications System memory map specifications, AMD discrete graphics Size 128 KB 16 KB 8 KB 4 KB 256 KB 4 KB 512 KB 2 KB 256 B 256 B 256 B 256 B 16 KB 16 MB 32 MB 1 MB 256 MB 1 KB Memory Host Controller Ricoh SD/MMC Host Controller Ricoh Memory Stick Controller Ricoh XD-Picture Card Controller - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 113
memory map specifications, AMD UMA graphics Specifications Size 128 KB 16 KB 8 KB 4 KB 256 B 256 B 16 B 256 B 4 KB 4 KB 512 KB 16 MB 16 MB 2 KB 256 B 256 B 256 B 256 B 16 KB 256 KB 1 KB Memory Controller Ricoh SD/MMC Host Controller Ricoh Memory Stick Controller Ricoh XD-Picture Card Controller - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 114
7 Screw listing This section provides specification and reference information for the screws used in the computer. Some screws listed in this section are available in the Screw Kit 5.0 mm Where used: One screw that secures the optical drive to the computer Maintenance and Service Guide 7-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 115
screws that secure the display bezel to the display enclosure on computer models equipped with an AntiGlare display assembly Where used: 2 screws that secure the display bezel to the display enclosure on computer models equipped with a BrightView display assembly 7-2 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 116
on the bottom of the computer that secure the top cover to the base enclosure Where used: 2 screws on the top of the computer that secure the top cover to the base enclosure Where used: One screw that secures the power connector and bracket to the base enclosure Maintenance and Service Guide 7-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 117
Screw listing Where used: 5 screws that secure the switch cover and keyboard to the computer 7-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 118
Phillips PM2.5×6.0 captive screw Screw listing Color Silver Quantity 17 Length 6.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 4 captive screws that secure the primary hard drive cover to the primary hard drive bay Maintenance and Service Guide 7-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 119
Screw listing Where used: 3 captive screws that secure the secondary hard drive cover to the secondary hard drive bay Where used: 4 captive screws that secure the UMA heat sink assembly to the system board 7-6 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 120
Screw listing Where used: 6 captive screws that secure the discrete heat sink assembly to the system board Maintenance and Service Guide 7-7 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 121
Screw listing Phillips PM2.0×4.0 screw Color Black Quantity 1 Length 4.0 mm Thread 2.0 Head diameter 4.5 mm Where used: One screw that secures the audio board to the base enclosure 7-8 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 122
Phillips PM2.0×4.0 screw Screw listing Color Silver Quantity 1 Length 4.0 mm Thread 2.0 mm Head diameter 4.5 mm Where used: One screw that secures the power button board to the switch cover Maintenance and Service Guide 7-9 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 123
Black Quantity 3 Length 4.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 2 screws (next to second hard drive bay) that secure the top cover to the computer Where used: One screw that secures the USB connector board to the base enclosure 7-10 Maintenance and - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 124
mm Head diameter 5.0 mm Where used: 4 screws that secure the bottom cover to the display enclosure on computer models equipped with AntiGlare display assemblies Where used: 4 screws (on the bottom of the computer) that secure the switch cover to the computer Maintenance and Service Guide 7-11 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 125
Screw listing Phillips PM3.0×4.0 screw Color Silver Quantity 4 Length 4.0 mm Thread 3.0 mm Head diameter 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 7-12 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 126
Phillips PM2.0×3.0 screw Screw listing Color Silver Quantity 18 Length 3.0 mm Thread 2.0 mm Head diameter 4.0 mm Where used: 4 screws that secure the top cover to the computer Where used: 2 screws that secure the WLAN module to the base enclosure Maintenance and Service Guide 7-13 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 127
Screw listing Where used: 4 screws that secure the keyboard to the computer Where used: One screw that secures the Bluetooth module to the computer 7-14 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 128
used: One screw that secures the webcam module to the display enclosure Where used: 4 screws that secure the hinge bracket to the display panel (for computers equipped with flush glass display assemblies) Where used: 2 screws that secure the antenna transceivers to the display enclosure (for - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 129
Screw listing Phillips PM2.5×5.0 screw (black) Color Black Quantity 4 Length 5.0 mm Thread 2.5 Head diameter 5.0 mm Where used: 4 screws that secure the top cover to the computer 7-16 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 130
Phillips PM2.5×5.0 screw (silver) Screw listing Color Silver Quantity 8 Length 5.0 mm Thread 2.5 Head diameter 5.0 mm Where used: 6 screws that secure the hinges to the display panel Where used: 2 screws that secure the bracket to the display panel Maintenance and Service Guide 7-17 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 131
Screw listing Phillips PM2.5×5.0 broadhead screw (black) Color Black Quantity 3 Length 5.0 mm Thread 2.5 Head diameter 7.0 mm Where used: 3 broadhead screws that secure the system board to the computer 7-18 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 132
Phillips PM2.5×5.0 broadhead screw (silver) Screw listing Color Silver Quantity 3 Length 5.0 mm Thread 2.5 Head diameter 7.0 mm Where used: 3 broadhead screws that secure the subwoofer to the base enclosure Maintenance and Service Guide 7-19 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 133
Screw listing Phillips PM2.0×2.0 broadhead screw Color Silver Quantity 1 Length 2.0 mm Thread 2.0 Head diameter 5.0 mm Where used: One broadhead screw that secures the fingerprint reader board to the top cover 7-20 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 134
to your computer by restoring the computer to an earlier state. ■ Recovering a program or driver (Recovery create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. Note the following guidelines before creating recovery discs: Maintenance and Service Guide 8-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 135
computer must be connected to AC power during this process. ■ Only one set of recovery discs can be created per computer 2. Follow the on-screen instructions. Backing up your information ■ Before the computer is repaired or of optical drive installed in your computer. ✎ DVDs store more information - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 136
is connected to AC power before you start the backup process. ✎ The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 137
instructions. Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer on-screen instructions. 8-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 138
9 Connector pin assignments 1394 Pin 1 2 3 4 5 6 Audio-in (microphone) Signal Power Ground TPBTPB+ TPATPA+ Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Maintenance and Service Guide 9-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 139
Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 140
Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Connector pin assignments Signal Transition minimized differential signal (TDMS) data 2+ Transition Display data channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Shell Maintenance and Service Guide 9-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 141
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin 1 2 3 4 5 6 7 8 9-4 Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 142
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 9-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 143
rating of 125 or 250 V AC, as required by each country or region's power system. ■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 10-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 144
Power cord set requirements Requirements for specific conductor size. Power cord set 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power ² conductor size. Power cord set fittings - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 145
liquid crystal display (LCD) panel 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Maintenance and Service Guide 11-1 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 146
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 11-2 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 147
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 11-3 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 148
backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11-4 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 149
16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Recycling Å WARNING: The backlight contains mercury. Exercise caution and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 150
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 151
jack location 2-6 pin assignments 9-2 B backing up 8-1, 8-2 backup files and folders 8-2 hard drive 8-3 scheduling 8-2 base enclosure, spare part numbers 3-5 battery removing 4-7 spare part numbers 3-8, 4-7 battery bay 2-10 battery light 2-6 battery and Service Guide Index specifications 6-4 boot - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 152
jack location 2-6 pin assignments 9-2 HP ProtectSmart Hard Drive Protection 2-6 I I/O address specifications 6-8 interrupt specifications 6-6, 6-7 J jacks Windows applications 2-4 Windows logo 2-4 L LAN Power Saving 5-4 language, changing in Setup Utility 5-1 Maintenance and Service Guide Index-2 - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 153
adapter 2-9 battery 2-6 caps lock 2-5 Digital Media Slot 2-8 drive 2-6 Num Lock 2-5 optical drive 2-9 power 2-5, 2-6 volume down 2-5 volume mute 2-5 volume up 2-5 webcam 2-1 wireless 2-5 M Main menu 5-3 mass storage devices, spare part numbers 3-13 memory map specifications 6-10, 6-11 memory module - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 154
right-side components 2-9 RJ-11 (modem) jack 3-4 location 2-9 pin assignments 9-4 RJ-45 (network) jack location 2-7 pin assignments 9-4 RTC battery removing 4-19 spare part number 3-6, 4-19 Rubber Kit, spare part number 3-9, 4-6 Maintenance and Service Guide Index S scheduling backups 8-2 Screw Kit - HP Dv7-2170us | HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide - Page 155
41 spare part numbers 3-5, 4-40 System Configuration menu 5-4 system DMA 6-5 system information 5-2, , location 2-2 TV antenna/cable jack, location 2-9 TV tuner antenna cable with PAL jack, spare part number 3-6 TV removing 4-17 spare part numbers 3-6, 4-15 Maintenance and Service Guide Index-5
HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide
Document Part Number: 575977-001
August 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.