HP EliteBook Folio 1020 EliteBook Folio 1020 G1 Notebook PC Maintenance and Se
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- HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 1
HP EliteBook Folio 1020 G1 Notebook PC Maintenance and Service Guide - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2015 Document Part Number: 784273-001 Product notice This guide describes features - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 3
or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). iii - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 4
iv Safety warning notice - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 5
...5 Top ...6 TouchPad ...6 Lights ...7 Buttons, speakers, and fingerprint reader 8 Keys ...9 Left ...10 Right ...11 Bottom ...12 Service tag and PCID label ...13 Service tag ...13 PCID label ...14 3 Illustrated parts catalog ...15 Computer major components ...15 Display assembly subcomponents, non - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 6
5 Removal and replacement procedures for Authorized Service Provider parts 31 Component replacement procedures ...31 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 31 Bottom cover ...32 Display assembly components (panel, bezel, webcam, microphone 34 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 7
78 Displaying system information ...79 Restoring factory default settings in Setup Utility 79 Exiting Setup Utility ...79 Using HP PC Hardware Diagnostics (UEFI) ...79 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 80 9 Specifications ...81 Computer specifications ...81 35.6-cm (14 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 8
Setup ...87 11 Backup and recovery in Windows 7 ...88 Creating recovery media and backups ...88 Guidelines ...88 Creating recovery media with HP Recovery Disc Creator 88 Creating recovery media 89 Backing up your information ...89 Performing a system recovery ...90 Using the Windows recovery tools - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 9
Panels Memory Primary storage Audio and video Description HP EliteBook Folio 1020 G1 Notebook PC Intel® Core® M processors: (soldered) memory LPDDR3, 1600 MHz, dual channel support Supports up to 8 GB of system RAM Supports M.2 SSD SS 2280 Serial ATA III Supports the following M.2 SSDs: ● 512-GB ● - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 10
default: two-finger scrolling, two-finger pinch-zoom Taps enabled by default ForcePad supports 2-way scroll Glass with chemical etched surface AC adapters: 45-W HP Smart AC adapter 45-W, 2-prong AC adapter 65-W HP Smart AC adapter 65-W Slim AC adapter Power cords: 2-wire plug (4.5 mm) (1.0 m)(only - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 11
plug with ground pin (4.5 mm) (1.0 m) 3-wire plug with ground pin (4.5 mm) (1.8 m) Battery: Supports a 4-cell, 36-Whr, 2.4 Ahr long life polymer battery Security lock Fingerprint reader Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) Full volume encryption Preboot authentication - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 12
Category Serviceability Description ● Windows 7 Professional 32 Certified: ● Microsoft WHQL Web-only support: ● Windows 8.1 Professional 64-bit ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.1 Enterprise 64-bit ● Windows 7 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 13
and chat online using streaming video. Windows 8: For information on using the webcam, access HP Support Assistant. To access HP Support Assistant in Windows 8, on the Start screen, select the HP Support Assistant app. Windows 7: For information on using the webcam, select Start > All Programs - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 14
or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and Support > User Guides. Top TouchPad Component (1) TouchPad zone (2) Left - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 15
Lights Component (1) Power light (2) Caps lock light (3) TouchPad light (4) Mute light (5) Microphone mute light (6) Wireless light (7) Num lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. On: Caps lock is on. - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 16
Buttons, speakers, and fingerprint reader Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 17
Component (2) (3) Speaker grill Fingerprint reader Keys Description Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. Component (1) (2) (3) esc key fn key Windows key (4) Function keys (5) Embedded numeric keypad (6) num lk key Description Displays system - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 18
MP3 players, even when the computer is off. NOTE: The battery can be depleted quickly if you charge multiple devices while operating on battery power. Supports micro Secure Digital (SD) memory cards. 10 Chapter 2 External component identification - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 19
and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. To access the user guides in Windows 7, select Start > Help and Support > User Guides. NOTE: When a device is connected to the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 20
Bottom Component (1) Docking device receptors (2) Description Connects an optional docking device. 12 Chapter 2 External component identification - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 21
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Service tag and PCID label 13 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 22
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 23
3 Illustrated parts catalog Computer major components Computer major components 15 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 24
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Component Spare part number Display assembly, touch screen 790047-001 NOTE: Non-touch display assemblies are spared at the subcomponent level only. For display assembly spare part information, see Display assembly subcomponents, non-touch models on - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 25
Item (11) (12) (13) (14) Component For use in models with Windows 8 Professional: ● Equipped with Intel Core M-5Y51 processor ● Equipped with Intel Core M-5Y71 processor Battery (4-cell, 36-Wh, 2.4-Ah, Li ion): NFC module NFC Cable Kit (not illustrated) NFC module antenna NFC module cable - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 26
31.75-cm (12.5-in): QHD display FHD display Display Cable Kit, includes: Webcam cable Display cable Antenna Display enclosure Raw display panel support kit (not illustrated) 18 Chapter 3 Illustrated parts catalog Spare part number 790045-001 790068-001 790046-001 801211-001 790070-001 790071-001 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 27
Bracket Kit Item Component Bracket Kit (1) Fingerprint reader bracket (2) Left display (QHD) bracket (3) right display (QHD) bracket/clip Top cable clip (left and right; not illustrated) Mass storage devices Description Solid-State Drive 512-GB 256-GB, SED, OPAL2 256-GB, TLC 256-GB 180-GB - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 28
(non-PFC) - non-slim 45-W AC adapter (non-PFC), 2-prong 65-W HP Smart AC adapter, 4.5 mm, EM 65-W HP Smart AC travel adapter 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People's Republic of China 65-W HP Smart AC adapter Smart AC adapter dongle, 7.4mm Power cord (3-pin, black - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 29
Component For use in India For use in Israel For use in Italy For use in Japan HDMI to VGA Lock, HP Ultraslim Keyed Cable Lock Mouse: HP USB optical travel mouse HP Comfort Grip wireless mouse Top load case HP Slim Ultrabook Top Load Case HP Essential Backpack HP Slim Ultrabook Backpack Spare part - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 30
: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part HP Essential Backpack A HP Comfort Grip Wireless Mouse A 65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People's Republic of China A 65-W HP Smart AC adapter A 65-W HP - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 31
for use in Argentina 755530-D61 A Power cord (1.0 m, 3-pin) for use in India 756748-005 N Intel Dual Band Wireless-N 7265AN 802.11 a/b/g/n 2x2 WiFi + BT 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 757770-001 A HP USB optical travel mouse 760605-005 N 4-cell, 36-Wh, 2.4-Ah 762689- - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 32
801211-001 801213-001 CSR Description flag N Display bezel for use on models with FHD displays N Full hinge-up display, touch screen N Raw display panel support kit for use in models with FHD displays N Solid-state drive, 128-GB, SATA III N Solid-state drive, 180-GB, SATA III N 180-GB - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 33
N Keyboard with backlight for use in Switzerland (includes keyboard cable and backlight cable) 804214-D61 N Keyboard with backlight for use in India (includes keyboard cable and backlight cable) 804214-DB1 N Keyboard with backlight for use in Canada (includes keyboard cable and backlight cable - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 34
Spare part number 804214-FL1 804214-FP1 804215-001 804216-001 CSR Description flag N Keyboard with backlight for use in the Czech Republic and Slovakia (includes keyboard cable and backlight cable) N Keyboard with backlight for use in northwest Africa (includes keyboard cable and backlight - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 35
● Flat-bladed screw driver ● Torx T8 screw driver ● Phillips P0 and P1 screw drivers ● Non-marking pry tool Service considerations The following sections only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 36
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 37
a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static- safe materials - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 38
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 39
Service Provider only parts. Make special note of each screw size and location during removal and replacement. Unlocking the device and disabling Always On Remote Management (select HP devices only) HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 40
Torx T8M2.0×4.3 screws (1) and the four Torx T8M2.0×2.3 screws (2) that secure the bottom cover to the computer. 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 41
2. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. Component replacement procedures 33 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 42
unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 32). 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 43
5. Disconnect the battery cable. Remove the display assembly components: 1. Position the computer upright, and open as far as possible. 2. To remove the display bezel: a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 44
display panel, non-touch ● 790070-001 - 31.75-cm (12.5-in) FHD raw display panel, non-touch 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 45
b. Disconnect the display cable from the connector on the panel (1), and then remove the display panel (2). Reverse this procedure to reassemble and install the display assembly components. Component replacement procedures 37 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 46
screw (1) that secures the keyboard to the computer. 2. Disconnect the keyboard backlight cable from the system board (2). 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 47
3. Disconnect the main keyboard cable from the system board (3). 4. Position the computer on its side and open. 5. Insert a screwdriver or similar thin tool into the screw boss of the screw removed in the previous step, and then press on the back of the keyboard until it disengages from the computer - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 48
6. Lift the main keyboard cable (1) and the keyboard backlight cable (2) from the slits in the computer, and then remove the keyboard (3). 7. Remove the keyboard. Reverse this procedure to install the keyboard. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 49
SSD drive Description Solid-state drive 512-GB 256-GB, SED, OPAL2 256-GB, TLC 256-GB 180-GB 180-GB, SED, OPAL2 128-GB, TLC 128-GB Spare part number 790057-001 790056-001 804216-001 790055-001 790052-001 790053-001 804215-001 790051-001 Before removing the solid-state drive, follow these steps: 1. - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 50
2. Remove the drive (2) by pulling it away from the connector. NOTE: mSATA drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the mSATA drive. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 51
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 52
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 53
Display assembly This section describes removing components that require you to completely remove the display panel. You can remove the display bezel, webcam, and display panel without removing the entire display hinge-up from the computer. Before removing the display assembly, follow these steps: - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 54
from the system board (3). 8. Remove the three Phillips PM2.5×4.0 screws (4) that secure the display to the computer. 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 55
9. Remove the computer from the display assembly (5). 10. If it is necessary to replace the display hinges: a. Run a non-marking tool along the edge of the hinge cover to disengage the cover from the display (1). b. Remove the hinge cover from the display (2). The display hinge cover is available - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 56
module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with adhesive.) 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 57
.5-in) QHD raw display panel, non-touch ● 790070-001:31.75-cm (12.5-in) FHD raw display panel, non-touch 790049-001: Raw display panel support kit Component replacement procedures 49 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 58
display cables are available in the Display Cable Kit using spare part number 801213-001 for models. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 59
15. If it is necessary to replace the antenna cables, lift the antenna cables from the clips on the sides of the display enclosure (1), and then remove the antennas from the enclosure (2). The antenna cables are available using spare part number 800580-001. The display enclosure is available using - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 60
). 5. Disconnect the battery cable. Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 61
2. Detach the RTC battery (2) from the computer. Reverse this procedure to install the RTC battery. Component replacement procedures 53 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 62
heat sink, loosen the four captive Philllips screws (1) that secure the heat sink to the system board. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 63
2. Remove the heat sink (2). CAUTION: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be easily damaged and bent during removal. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 64
Phillips PM2.0×4.0 screws (2) that secure the battery to the computer. 3. Lift the battery out of the computer (3). 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 65
Fingerprint reader board Description Fingerprint reader board (includes cable) Spare part number 790074-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 66
NFC Cable Kit, spare part number 804213-001. Reverse the removal procedures to install the NFC module. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 67
ForcePad (Touchpad) Description ForcePad (Touchpad) (includes cable) Spare part number 790066-001 Before removing the ForcePad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 68
) Remove the system board: 1. Disconnect the following cables: (1): Display panel (2): Speaker (3): Webcam (4): ForcePad (5): NFC module (6): Fingerprint reader 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 69
2. Remove the WLAN antenna from the routing channel on the system board (1). 3. Remove the eight Phillips PM2.0×3.0 screws (2) that secure the system board to the computer. 4. Lift the right side of the system board up at an angle (1). CAUTION: To avoid damaging or breaking the system board, use two - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 70
). Remove the power button: 1. Remove the two Phillips PM2.0×2.4 screws (1) that secure the button to the computer. 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 71
2. Lift the button up and off the computer (2). Reverse the removal procedures to install the power button. Component replacement procedures 63 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 72
speaker to the computer. 2. Remove the speaker (2) from the computer. Reverse this procedure to install the speaker. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 73
MultiBoot, and HP PC Hardware USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup menus, choose one of the following methods - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 74
screen, and then follow the on-screen instructions. - or - Use the tab key and HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 75
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 76
up in the boot order, use a pointing device to click the up arrow, or press the + key. - or - 68 Chapter 6 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 77
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 78
UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 79
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 71 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 80
mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart follow the on-screen instructions. 72 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 81
screen, and then follow the on-screen instructions. - or - Use the tab key and HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 82
in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select Main cord. 1. Access Help and Support by selecting Start > Help and Support. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. At the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 83
save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Using MultiBoot 75 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 84
icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, for the allotted time to expire. Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 85
UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 86
enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu . 78 Chapter 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 87
the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches two places for the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 88
test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 89
3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 81 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 90
35.6-cm (14.0-in) HD+ display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 ( - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 91
35.6-cm (14.0-in) FHD display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 17.6 cm 31.2 cm 35.7 cm up to 16.8 million 200:1 ( - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 92
°F) 176°F) 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 84 Chapter 9 Specifications - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 93
instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 94
Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions . NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support HP programs and drivers that - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 95
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate a full install of the operating - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 96
drive ● Create system restore points NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP recommends that you print the recovery - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 97
the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 98
use Windows Startup Repair to fix problems that might prevent Windows from starting instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support well as the drivers, software, and utilities from - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 99
on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, select Start > Help and Support. Using removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 100
to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/ instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 101
drivers, and updates not installed at the factory must be manually reinstalled. Your data files and personal files must be restored from a backup. NOTE: HP type window, click the DVD icon. 3. Follow the on-screen instructions. To create restore DVDs using the restore creation software: 1. Click the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 102
However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an the window, and then click Backup Now. 4. Follow the on-screen instructions. Restoring the original factory state NOTE: Be sure AC power is connected - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 103
schedule to maintain a current backup. You can manually back up your information to an optional external services provided by various companies. For a small fee, they will keep your backup for you. A cloud service then click Forward. 5. Follow the instructions on the screen. 6. Click Restore to - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 104
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 105
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 106
. settings are input using the Computer Setup (BIOS) or a custom utility. A utility is required for writing data to this memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & 98 Chapter 13 Statement of memory volatility - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 107
or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 108
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 109
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 101 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 110
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 111
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 112
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 113
24 buttons left TouchPad 6 power 8 right TouchPad 6 C cables, service considerations 27 caps lock light, identifying 7 chipset, product description 1 components 2 docking connector identifying 11 docking device receptors, identifying 12 Driver Recovery DVD, creating 88 using for restore 92 drives, - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 114
HP PC Hardware Diagnostics (UEFI) downloading 70, 77, 80 using 79 HP Recovery Disc Creator, using 88 HP Recovery partition checking for presence 91 using for recovery 91 HP fn 9 function 9 Windows key 9 L legacy support, USB 65, 72 lights AC adapter/battery 11 plastic parts, service considerations 27 - HP EliteBook Folio 1020 | EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 115
, product description 3 service considerations cables 27 connectors 27 plastic parts 27 service tag 13 serviceability, product description 4 Setup identifying 7 TouchPad zone identifying 6 transporting guidelines 29 U USB legacy support 65, 72 USB ports, identifying 10, 11 V video, product
HP EliteBook Folio 1020 G1 Notebook PC
Maintenance and Service Guide