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Creating a restore image on a USB device, Restoring the original factory state, Recovery Media Creator

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Creating a restore image on a USB device NOTE: Be sure AC power is connected to the computer before you begin this procedure. You can use Recovery Media Creator or the restore creation software to create a system restore image on a USB device. Verify the exact amount of free space on your storage device before you begin the creation process. For most models, you will need at least 4GB of free space on the USB device. However, depending on the drivers and software installed on your computer, you may need slightly more than 4 GB of space. HP recommends that you use an 8 GB USB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure. To create a restore USB device using the Recovery Media Creator: 1. Click the Dash Home icon at the far left of the top panel, and then enter recovery in the Search box. Select Recovery Media Creator. 2. On the Please choose media type window, click the USB icon. 3. Follow the on-screen instructions. To create a restore USB device using restore creation software: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, select the Local Folder, and then click the Choose Folder button. Select the USB device from the panel on the left side of the window, and click OK. 3. Select Overview from the panel on the left side of the window, and then click Backup Now. 4. Follow the on-screen instructions. Restoring the original factory state NOTE: Be sure AC power is connected to the computer before you begin this procedure. To use the restore image on DVDs or a USB device to restore your computer to the original factory state: 1. If possible, back up all personal files. 2. Shut down the computer. 3. Be sure the first restore DVD or USB device is connected to the computer. 4. Restart the computer. 5. When system boots, press F9 to enter boot device selection, and then select the device containing the restore image. 6. Click Restore entire hard drive, and then click Continue. 7. Follow the on-screen instructions. NOTE: If you are unable to boot (start up) your computer, and you did not create a system recovery disc, you must purchase an Ubuntu Operating System DVD to reinstall the operating system. For additional information, refer to the Worldwide Telephone Numbers booklet. 94 Chapter 12 Backing up, restoring, and recovering

Section	Page
Product description	9
External component identification	13
Display	13
Top	14
TouchPad	14
Lights	15
Buttons, speakers, and fingerprint reader	16
Keys	17
Left	18
Right	19
Bottom	20
Service tag and PCID label	21
Service tag	21
PCID label	22
Illustrated parts catalog	23
Computer major components	23
Display assembly subcomponents, non-touch models	26
Bracket Kit	27
Mass storage devices	27
Miscellaneous parts	28
Sequential part number listing	30
Removal and replacement procedures preliminary requirements	35
Tools required	35
Service considerations	35
Plastic parts	35
Cables and connectors	35
Drive handling	36
Grounding guidelines	36
Electrostatic discharge damage	36
Packaging and transporting guidelines	37
Workstation guidelines	37
Equipment guidelines	38
Removal and replacement procedures for Authorized Service Provider parts	39
Component replacement procedures	39
Unlocking the device and disabling Always On Remote Management (select HP devices only)	39
Bottom cover	40
Display assembly components (panel, bezel, webcam, microphone)	42
Keyboard	46
SSD drive	49
WLAN module	51
Display assembly	53
RTC battery	60
Heat sink	62
Battery	64
Fingerprint reader board	65
NFC module	66
ForcePad (Touchpad)	67
System board	68
Power button	70
Speaker assembly	72
Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1	73
Using Computer Setup	73
Starting Computer Setup	73
Navigating and selecting in Computer Setup	73
Restoring factory settings in Computer Setup	74
Updating the BIOS	74
Determining the BIOS version	74
Downloading a BIOS update	75
Using MultiBoot	76
About the boot device order	76
Choosing MultiBoot preferences	76
Setting a new boot order in Computer Setup	76
Dynamically choosing a boot device using the f9 prompt	77
Setting a MultiBoot Express prompt	77
Entering MultiBoot Express preferences	77
Using HP PC Hardware Diagnostics (UEFI) (select models only)	78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	78
Using HP Sure Start (select models only)	79
Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7	80
Using Computer Setup	80
Starting Computer Setup	80
Navigating and selecting in Computer Setup	80
Restoring factory settings in Computer Setup	81
Updating the BIOS	81
Determining the BIOS version	81
Downloading a BIOS update	82
Using MultiBoot	83
About the boot device order	83
Choosing MultiBoot preferences	83
Setting a new boot order in Computer Setup	83
Dynamically choosing a boot device using the f9 prompt	84
Setting a MultiBoot Express prompt	84
Entering MultiBoot Express preferences	84
Using HP PC Hardware Diagnostics (UEFI) (select models only)	84
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	85
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux	86
Starting Setup Utility	86
Using Setup Utility	86
Changing the language of Setup Utility	86
Navigating and selecting in Setup Utility	86
Displaying system information	87
Restoring factory default settings in Setup Utility	87
Exiting Setup Utility	87
Using HP PC Hardware Diagnostics (UEFI)	87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	88
Specifications	89
Computer specifications	89
35.6-cm (14.0-in) HD+ display specifications	90
35.6-cm (14.0-in) FHD display specifications	91
M.2 solid-state drive specifications	92
Backup and recovery in Windows 8.1	93
Backing up your information	93
Performing a system recovery	93
Using the Windows recovery tools	93
Using f11 recovery tools	94
Using Windows operating system media (purchased separately)	95
Using Windows Refresh or Windows Reset	95
Using HP Software Setup	95
Backup and recovery in Windows 7	96
Creating recovery media and backups	96
Guidelines	96
Creating recovery media with HP Recovery Disc Creator	96
Creating recovery media	97
Backing up your information	97
Performing a system recovery	98
Using the Windows recovery tools	98
Using f11 recovery tools (select models only)	99
Using Windows 7 operating system media	100
Backing up, restoring, and recovering	101
Creating a restore image	101
Creating restore image on DVDs	101
Creating a restore image on a USB device	102
Restoring the original factory state	102
Backing up your data files	103
Restoring your data files	103
Statement of memory volatility	104
Nonvolatile memory usage	106
Questions and answers	108
Using HP Sure Start (select models only)	109
Power cord set requirements	110
Requirements for all countries	110
Requirements for specific countries and regions	110
Recycling	112

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Creating a restore image on a USB device

NOTE:

Be sure AC power is connected to the computer before you begin this procedure.

You can use Recovery Media Creator or the restore creation software to create a system restore image on a

USB device. Verify the exact amount of free space on your storage device before you begin the creation

process. For most models, you will need at least 4GB of free space on the USB device. However, depending on

the drivers and software installed on your computer, you may need slightly more than 4 GB of space.

recommends that you use an 8 GB USB device or above for best results.

IMPORTANT:

Remember to insert your USB device into the USB port on the computer before starting this

procedure.

To create a restore USB device using the Recovery Media Creator:

Click the

Dash Home

icon at the far left of the top panel, and then enter

recovery

in the Search box.

Select

Recovery Media Creator

On the

Please choose media type

window, click the

USB

icon.

Follow the on-screen instructions.

To create a restore USB device using restore creation software:

Click the

System menu

icon at the far right of the top panel, and then click

System Settings

Backup

Select

Storage

from the panel on the left side of the window, click the down-arrow next to

Backup

Location

, select the Local Folder, and then click the

Choose Folder

button. Select the USB device from

the panel on the left side of the window, and click

Select

Overview

from the panel on the left side of the window, and then click

Backup Now

Follow the on-screen instructions.

Restoring the original factory state

NOTE:

Be sure AC power is connected to the computer before you begin this procedure.

To use the restore image on DVDs or a USB device to restore your computer to the original factory state:

If possible, back up all personal files.

Shut down the computer.

Be sure the first restore DVD or USB device is connected to the computer.

Restart the computer.

When system boots, press

to enter boot device selection, and then select the device containing the

restore image.

Click

Restore entire hard drive

, and then click

Continue

Follow the on-screen instructions.

NOTE:

If you are unable to boot (start up) your computer, and you did not create a system recovery disc,

you must purchase an

Ubuntu Operating System

DVD to reinstall the operating system. For additional

information, refer to the

Worldwide Telephone Numbers

booklet.

Chapter 12

Backing up, restoring, and recovering