HP EliteBook Folio 1020 EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 5

Table of contents

1

Product description

.......................................................................................................................................

1

2

External component identification

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5

Display

...................................................................................................................................................................

5

Top

.........................................................................................................................................................................

6

TouchPad

.............................................................................................................................................

6

Lights

...................................................................................................................................................

7

Buttons, speakers, and fingerprint reader

.........................................................................................

8

Keys

.....................................................................................................................................................

9

Left

.......................................................................................................................................................................

10

Right

.....................................................................................................................................................................

11

Bottom

.................................................................................................................................................................

12

Service tag and PCID label

...................................................................................................................................

13

Service tag

.........................................................................................................................................

13

PCID label

...........................................................................................................................................

14

3

Illustrated parts catalog

..............................................................................................................................

15

Computer major components

.............................................................................................................................

15

Display assembly subcomponents, non-touch models

.....................................................................................

18

Bracket Kit

...........................................................................................................................................................

19

Mass storage devices

..........................................................................................................................................

19

Miscellaneous parts

.............................................................................................................................................

20

Sequential part number listing

...........................................................................................................................

22

4

Removal and replacement procedures preliminary requirements

....................................................................

27

Tools required

......................................................................................................................................................

27

Service considerations

........................................................................................................................................

27

Plastic parts

.......................................................................................................................................

27

Cables and connectors

......................................................................................................................

27

Drive handling

...................................................................................................................................

28

Grounding guidelines

...........................................................................................................................................

28

Electrostatic discharge damage

.......................................................................................................

28

Packaging and transporting guidelines

.........................................................................

29

Workstation guidelines

................................................................................

29

v

Section	Page
Product description	9
External component identification	13
Display	13
Top	14
TouchPad	14
Lights	15
Buttons, speakers, and fingerprint reader	16
Keys	17
Left	18
Right	19
Bottom	20
Service tag and PCID label	21
Service tag	21
PCID label	22
Illustrated parts catalog	23
Computer major components	23
Display assembly subcomponents, non-touch models	26
Bracket Kit	27
Mass storage devices	27
Miscellaneous parts	28
Sequential part number listing	30
Removal and replacement procedures preliminary requirements	35
Tools required	35
Service considerations	35
Plastic parts	35
Cables and connectors	35
Drive handling	36
Grounding guidelines	36
Electrostatic discharge damage	36
Packaging and transporting guidelines	37
Workstation guidelines	37
Equipment guidelines	38
Removal and replacement procedures for Authorized Service Provider parts	39
Component replacement procedures	39
Unlocking the device and disabling Always On Remote Management (select HP devices only)	39
Bottom cover	40
Display assembly components (panel, bezel, webcam, microphone)	42
Keyboard	46
SSD drive	49
WLAN module	51
Display assembly	53
RTC battery	60
Heat sink	62
Battery	64
Fingerprint reader board	65
NFC module	66
ForcePad (Touchpad)	67
System board	68
Power button	70
Speaker assembly	72
Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8.1	73
Using Computer Setup	73
Starting Computer Setup	73
Navigating and selecting in Computer Setup	73
Restoring factory settings in Computer Setup	74
Updating the BIOS	74
Determining the BIOS version	74
Downloading a BIOS update	75
Using MultiBoot	76
About the boot device order	76
Choosing MultiBoot preferences	76
Setting a new boot order in Computer Setup	76
Dynamically choosing a boot device using the f9 prompt	77
Setting a MultiBoot Express prompt	77
Entering MultiBoot Express preferences	77
Using HP PC Hardware Diagnostics (UEFI) (select models only)	78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	78
Using HP Sure Start (select models only)	79
Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7	80
Using Computer Setup	80
Starting Computer Setup	80
Navigating and selecting in Computer Setup	80
Restoring factory settings in Computer Setup	81
Updating the BIOS	81
Determining the BIOS version	81
Downloading a BIOS update	82
Using MultiBoot	83
About the boot device order	83
Choosing MultiBoot preferences	83
Setting a new boot order in Computer Setup	83
Dynamically choosing a boot device using the f9 prompt	84
Setting a MultiBoot Express prompt	84
Entering MultiBoot Express preferences	84
Using HP PC Hardware Diagnostics (UEFI) (select models only)	84
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	85
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux	86
Starting Setup Utility	86
Using Setup Utility	86
Changing the language of Setup Utility	86
Navigating and selecting in Setup Utility	86
Displaying system information	87
Restoring factory default settings in Setup Utility	87
Exiting Setup Utility	87
Using HP PC Hardware Diagnostics (UEFI)	87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	88
Specifications	89
Computer specifications	89
35.6-cm (14.0-in) HD+ display specifications	90
35.6-cm (14.0-in) FHD display specifications	91
M.2 solid-state drive specifications	92
Backup and recovery in Windows 8.1	93
Backing up your information	93
Performing a system recovery	93
Using the Windows recovery tools	93
Using f11 recovery tools	94
Using Windows operating system media (purchased separately)	95
Using Windows Refresh or Windows Reset	95
Using HP Software Setup	95
Backup and recovery in Windows 7	96
Creating recovery media and backups	96
Guidelines	96
Creating recovery media with HP Recovery Disc Creator	96
Creating recovery media	97
Backing up your information	97
Performing a system recovery	98
Using the Windows recovery tools	98
Using f11 recovery tools (select models only)	99
Using Windows 7 operating system media	100
Backing up, restoring, and recovering	101
Creating a restore image	101
Creating restore image on DVDs	101
Creating a restore image on a USB device	102
Restoring the original factory state	102
Backing up your data files	103
Restoring your data files	103
Statement of memory volatility	104
Nonvolatile memory usage	106
Questions and answers	108
Using HP Sure Start (select models only)	109
Power cord set requirements	110
Requirements for all countries	110
Requirements for specific countries and regions	110
Recycling	112

HP EliteBook Folio 1020 EliteBook Folio 1020 G1 Notebook PC Maintenance and Se - Page 5

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