HP J8697A User Manual - Page 81

Troubleshooting Troubleshooting Downloading New Code Downloading New Code When product enhancements occur for the Series 5400zl Switches, new code can be downloaded to the switch through several methods, for product enhancements and new features. Please see the Management and Configuration Guide which is on the ProCurve Web site. See page 5-1 for details. The new code would be available on the ProCurve Networking Web site, www.procurve.com. HP Customer Support Services If you are still having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The ProCurve Networking Web site, www.procurve.com also provides up-to-date support information. Additionally, your ProCurve authorized network reseller can provide you with assistance, both with services that they offer and with services offered by ProCurve Networking. Before Calling Support Before calling your networking dealer or ProCurve Support, to make the support process most efficient, retrieve the following information: Information Item Information Location • product identification, including the chassis, modules, and mini-GBICs the front of the switch, and on the modules and mini-GBICs • details about the switch's status including the OS (software) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information switch console: show tech command • copy of your network topology map, including your network records network addresses assigned to the relevant devices 5-13