HP LaserJet Pro M118-M119 User Guide 1

HP LaserJet Pro M118-M119 Manual

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  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 1
    LaserJet Pro M118-M119, M203-M205 LaserJet Ultra M206 User Guide M118-M119 M203-M206 www.hp.com/support/ljM118 www.hp.com/support/ljM203
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 2
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 3
    HP LaserJet Pro M118-M119, M203-M205 HP LaserJet Ultra M206 User Guide
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 5
    Control panel view ...4 Printer specifications ...5 Technical specifications ...5 Supported operating systems ...5 Mobile printing solutions ...7 Printer dimensions ...7 orientation ...20 Load and print labels ...21 Introduction ...21 Manually feed labels ...21 Label orientation ...22 ENWW iii
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    HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 27 Troubleshoot Cartridge Protection control panel error messages 28 Replace the toner cartridge ...29 Introduction ...29 Toner Automatically print on both sides (OS X) ...42 Manually print on both sides (OS X) ...42 Print
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    connection type (Windows) ...52 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows 53 Advanced configuration with HP Utility for OS X ...56 Open HP Utility ...56 HP Update Utility 68 6 Solve problems ...69 Customer support ...70 Interpret control-panel light
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    the toner- HP specifications 98 Step two: Check the environment 98 Step three: Set the individual tray alignment 99 Try a different print driver ...100 Check the EconoMode settings ...101 Adjust Print Density ...101 Solve wired network problems ...103 Introduction ...103 Poor physical connection
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    completes 106 The printer does not print, and the computer has a third-party firewall installed 106 The wireless connection does not work after moving the wireless router or printer 106 Cannot connect more computers to the wireless printer 106 The wireless printer loses communication when
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    viii ENWW
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    For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM118, www.hp.com/support/ljM203. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 12
    Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view 9 8 7 1 Toner cartridge door 2 Output bin extension 3 Model name 4 Priority input tray 5 Main input tray 6 Main input tray door 7 Power button 8 Control panel 9 Output bin 1 2 3 4 5 6
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    Printer back view 1 23 6 5 4 1 Rear door (access for clearing jams) 2 USB interface port 3 Ethernet port 4 Power connection 5 Serial number and product number label 6 Slot for cable-type security lock ENWW Printer views 3
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    wireless feature on or off, or to configure a WiFi Direct connection. Press and hold this button to configure a WPS connection. If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is either a WPS or WiFi Direct configuration process in progress. If it is
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    software installer. Download the "HP PCL.6", the "HP PCL 6", and the "HP PCL-6" print driver from the support website for this printer: www.hp.com/support/ljM118, www.hp.com/support/ljM203 Mac computers and OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123
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    for this operating system as part of the software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 10, 32-bit and 64-bit The "HP PCL-6" V4 printer-specific print driver is installed for this operating system as part of the software
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    mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● HP All-in-One Remote app for
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 18
    Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM118, www.hp.com/support/ljM203 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 19
    Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 20
    10 Chapter 1 Printer overview ENWW
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 21
    For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM118, www.hp.com/support/ljM203. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
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    paper that is not wrinkled, folded, or damaged. 1. Open the Main input tray door by grasping the handle and pulling down. 2. Spread the paper-width guides to the correct size. 12 Chapter 2 Paper trays ENWW
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    of the Priority input tray. For information about how to orient the paper, see Priority input tray paper orientation on page 14. 4. Adjust the paper guides so that they lightly touch the paper stack, but do not bend the paper. NOTE: Do not adjust the paper
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    Priority input tray paper orientation Paper type Letterhead or Preprinted Image orientation Portrait Duplex mode 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 8, A4, A5, A6, RA5, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x
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    that is not wrinkled, folded, or damaged. 1. Open the Main input tray door by grasping the handle and pulling down. 2. Adjust the paper-width guides by squeezing the adjustment latch on the right guide and sliding the guides to the size of the paper being used. ENWW Load the Main input tray 15
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    3. Adjust the paper-length guide by sliding guide to the size of the paper being used. 4. Load the paper into the tray. For information about how to orient the paper, see Main input tray paper orientation on page 18. 16 Chapter 2 Paper trays ENWW
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    that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 6. If the paper is A4 size, Letter-size, or smaller
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    Main input tray paper orientation Paper type Letterhead or preprinted Image orientation Portrait Duplex mode 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 8, A4, A5, A6, RA5, B5 (JIS), B6 (JIS), 10 x 15 cm, Oficio (216 x 340),
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    To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box.
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    Envelope orientation Tray Priority input tray Envelope size Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL How to load envelopes Face up Short, postage end leading into the printer Main input tray Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL Face
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    and print labels Introduction The following information describes how to print and load labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 32
    Label orientation Tray Priority input tray How to load labels Face-up Top edge leading into the printer Main input tray Face-up Top edge leading into the printer 22 Chapter 2 Paper trays ENWW
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    For current information, see www.hp.com/ support/ljM118, www.hp.com/support/ljM203. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 34
    LaserJet Toner Cartridge Standard-capacity replacement black toner 30A cartridge HP 30X Black LaserJet Toner Cartridge High-capacity replacement black toner cartridge 30X HP 31A Black LaserJet Toner Cartridge Standard-capacity replacement black toner 31A cartridge HP 94A Black LaserJet Toner
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    are installed from theft. ● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 36
    menu, select Off. 5. Click the Apply button. Troubleshoot Cartridge Policy control panel error messages Error message 10.30 genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge
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    button. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid the left navigation pane, select Supply Settings. ENWW Configure the HP toner-cartridge-protection supply settings 27
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    down list, select Off. 5. Click the Apply button. Troubleshoot Cartridge Protection control panel error messages Error message 10.57. Replace the cartridge with a new toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection. The Cartridge Protection feature
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    that the country/region is correct. Item HP 30A Black LaserJet Toner Cartridge HP 30X Black LaserJet Toner Cartridge HP 31A Black LaserJet Toner Cartridge HP 94A Black LaserJet Toner Cartridge HP 94X Black LaserJet Toner Cartridge Description Cartridge number Standard-capacity replacement 30A
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    by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge 1. Open the cartridge door. 30 Chapter 3 Supplies, accessories, and parts ENWW
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    2. Remove the used toner cartridge from the printer. 3. Remove the new toner-cartridge package from the box, and then pull the release tab on the packaging. 4. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. ENWW Replace
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    5. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 6. Close the cartridge door. 32 Chapter 3 Supplies, accessories, and parts ENWW
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    imaging drum for the printer, and it includes instructions to replace it. Imaging drum information This printer verify that the country/region is correct. Item HP 32A Original LaserJet Imaging Drum Description Replacement imaging drum Cartridge number 32A problems. Replace the imaging drum 33
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    about recycling used imaging drums is in the imaging-drum box. Remove and replace the imaging drum 1. Open the cartridge door. 2. Temporarily remove the toner cartridge from the printer. 3. Remove the used imaging drum from the printer. 34 Chapter 3 Supplies, accessories, and parts ENWW
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    4. Remove the new imaging drum package from the box, and then release the packaging. 1 2 5. Remove the new imaging-drum package from the package. 6. Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. ENWW Replace the imaging drum 35
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    with the tracks inside the printer, and install the new image drum until it is firmly seated. 8. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 9. Close the cartridge door. 36 Chapter 3 Supplies, accessories, and parts ENWW
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    For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM118, www.hp.com/support/ljM203. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 48
    information, click the Help (?) button in the print driver. 3. Click the tabs in the print driver to configure the available options. For example, set or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option.
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 49
    support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document Properties
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    the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 51
    Additional print tasks Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
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    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
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    level for the print job. ● Edge-To-Edge Printing: Select this option to print close to the paper edges. ● EconoMode: Select this option to conserve toner when printing drafts of documents. 5. Click the Print button. ENWW Print tasks (OS X) 43
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    Additional print tasks Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 55
    models only) ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi-Fi Direct (wireless models only) Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. Wi-Fi Direct does not support all mobile
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 56
    and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed ● Most Windows 8.1 and Wiindows 10 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems do not support Wi-Fi Direct, but can print
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    printing. Change the printer Wi-Fi Direct name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server 1. Print a configuration page to determine the IP address or host name. a. Press and hold the Resume button
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    must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: Step one: Open the HP Embedded Web Server 1. Print a configuration page to determine the IP address or host name. a. Press and
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    , verify the version number. AirPrint versions 1.3 and earlier do not support USB connections. Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for
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    50 Chapter 4 Print ENWW
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    connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP of publication. For current information, see www.hp.com/ support/ljM118, www.hp.com/support/ljM203. HP's all-inclusive help for the printer includes
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    & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. Open the HP Printer Assistant. ● Windows 10
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 63
    notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 64
    Description ● Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 65
    settings for Cartridge is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ● Save and Restore the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab
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    HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Applications folder. 2. Select HP, and then select HP Utility. HP Utility features The HP Service ID of files: ○ HP LaserJet printer command language
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    should behave when supplies are nearing the end of their estimated life. Change paper size and type for each of the trays. Open the HP Embedded Web Server (EWS) for the printer. NOTE: USB connections are not supported. Configure a proxy server for the printer. ENWW Advanced configuration with
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    Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network
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    on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters Use the EWS to manually set an IPv4 address, subnet mask, and default gateway. 1. Open the HP Embedded Web Server (EWS): a. Print a configuration page to determine the IP address or
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    NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. Open the HP Embedded Web Server (EWS): a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button until the Ready light
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    click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button until the Ready
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    4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 73
    a slower speed. NOTE: Quiet Print Mode reduces the printer print speed, which might improve print quality. Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS) 1. Print a configuration page to determine the IP address or host name. a. Press and hold the Resume button until the
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    consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server HP Embedded Web Server (EWS): Direct-connected printers a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP,
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    click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button until the Ready
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    click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button until the Ready
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    active option. NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active network link or fax connection will prevent the printer from shutting down. ENWW Energy-conservation settings 67
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    the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network. NOTE: You must have a print driver installed in order to use this method. 1. Go to www.hp.com/go/support, select your country/region or language, and
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    ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM118, www.hp.com/support/ljM203. HP's all-inclusive help for the printer
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    for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the
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    tray. Press the Resume button to continue. ENWW The printer is processing a manual duplex Load the pages into the input tray to print the second sides. print. Paper is jammed in the input tray. Paper is jammed in the toner cartridge area. Paper is jammed in the output bin area. The loaded paper
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    toner cartridge is very low. The imaging drum is very low. Multiple supplies are low. Action Press Resume to accept the signature, or press Cancel to stop the upgrade. Press Resume to continue. Press Resume to continue. If the error persists, contact HP customer support the HP Premium
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 83
    possibly due to a missing or damaged memory chip. The toner cartridge has been protected on Replace the toner cartridge. another printer. The imaging drum has been protected printer to initialize. If the error persists, contact HP customer support. ENWW Interpret control-panel light patterns 73
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    pages that are stored in the memory. 1. Direct-connected printers a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: defaults button. The printer automatically restarts. 74 Chapter 6 Solve problems ENWW
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    on that toner cartridge has ended. Change the "Very Low" settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new cartridge. 1. Open the HP Embedded Web Server (EWS): Direct-connected printers
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    to replace the toner cartridge. You can acknowledge the prompt and continue printing. Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To
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    or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up
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    displaying a prompt to feed the paper manually. Load paper, and continue. 7. paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity height markings in the trays for various printers. Most HP printers have markings similar to these. Also make
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 89
    should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 7. Make sure the printing environment is within recommended specifications. ENWW
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    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Jam locations ● Experiencing frequent or recurring paper jams? ● Clear jams in the Main input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ●
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    to remove excess toner from inside the printer. a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. c. On the Systems tab, click Service. d. In the Cleaning
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    If none of these steps resolves the problem, the printer might need service. Contact HP customer support. 82 Chapter 6 Solve problems ENWW
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    Main input tray. When a jam occurs, the Attention LED flashes. 1. Slowly pull the jammed paper out of the printer. 2. Open the cartridge door. 3. Remove the toner cartridge from the printer. ENWW Clear paper jams 83
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    4. Remove the imaging drum from the printer. 5. Remove any jammed paper from the toner- cartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 6. Lower the jam-access cover. 84 Chapter 6 Solve problems ENWW
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    7. Remove any jammed paper. 8. Close the jam-access cover. 9. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated. ENWW Clear paper jams 85
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    10. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 11. Close the cartridge door. 86 Chapter 6 Solve problems ENWW
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    -cartridge area The following information describes how to clear paper jams in the toner-cartridge area. When a jam occurs, the Attention LED flashes. 1. Open the cartridge door. 2. Remove the toner cartridge from the printer. 3. Remove the imaging drum from the printer. ENWW Clear paper jams 87
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    4. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Lower the jam-access cover. 6. Remove any jammed paper. 88 Chapter 6 Solve problems ENWW
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    7. Close the jam-access cover. 8. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated. ENWW Clear paper jams 89
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    9. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 10. Close the cartridge door. 90 Chapter 6 Solve problems ENWW
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    Clear jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the Attention LED flashes. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 2. Open the cartridge door. 3. Pull out the green
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    4. Remove any jammed paper. 5. Close the jam-access cover. 6. Close the cartridge door. 92 Chapter 6 Solve problems ENWW
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    Clear jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the duplexer. When a jam occurs, the Attention LED flashes. 1. Open the rear door. 2. Remove any jammed paper from the duplex area. Use both hands to remove jammed paper to avoid tearing the
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    4. Open the cartridge door. 5. Pull out the green tab to release the jam-access cover. 6. Remove any jammed paper. 94 Chapter 6 Solve problems ENWW
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    7. Close the jam-access cover. 8. Close the cartridge door. ENWW Clear paper jams 95
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    ● Clean the printer ● Visually inspect the toner cartridge and imaging drum ● Check paper and the printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust Print Density Introduction If the printer is having print-quality problems, try the following solutions in the
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 107
    the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the for HP toner cartridges HP, click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 3. On the Systems tab, click Service
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 108
    toner cartridge and imaging drum. 5. Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 109
    HP Embedded Web Server (EWS): Direct-connected printers a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP will not harm the computer. 2. Click the System tab, and then select the Service page. 3. In the Adjust Alignment area, select the tray to adjust. 4.
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 110
    fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM118, www.hp.com/ support/ljM203. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 If available, this printer-specific print driver supports older operating systems like Windows® XP
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 111
    begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 112
    ● 1 (Light) ●2 ●3 ●4 ● 5 (Dark) 4. Click Apply. 102 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 113
    network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connection 1. Verify that the printer is attached
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 114
    printer is using incorrect link speed and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 115
    troubleshooting information to help resolve issues. NOTE: To determine whether HP connected. ● Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. ● Verify that the service support columns containing metal
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 116
    devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 117
    displays round-trip times, the network is working. 4. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 118
    and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 108 Chapter 6 Solve problems ENWW
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    requirements HP Embedded Web Server 53 C cartridge policy 25 checklist wireless connectivity 105 cleaning paper path 97 control panel LED light patterns 71 locating 2 customer support online 70 D defaults, restoring 74 dimensions, printer 7 double-sided printing Mac 42 Windows 39 drivers, supported
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    43 paper, ordering 24 part numbers accessories 24 supplies 24 toner cartridges 24 power consumption 8 power connection locating 3 power switch, locating 2 power-down delay setting 66 print drivers, supported 5 print on both sides Mac 42 manually, Windows 39 Windows 39 printing on both sides settings
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    wireless network troubleshooting 105 wireless network interference 108 ENWW Index 111
  • HP LaserJet Pro M118-M119 | User Guide 1 - Page 122
    112 Index ENWW
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User Guide
LaserJet Pro M118-M119, M203-M205
LaserJet Ultra M206
M118-M119
M203-M206
www.hp.com/support/ljM118
www.hp.com/support/ljM203