HP LaserJet Pro M118-M119 User Guide 1 - Page 91

Experiencing frequent or recurring paper jams

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Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary. a. Print a configuration page to determine the IP address or host name. i. Press and hold the Resume button until the Ready light begins blinking. ii. Release the Resume button. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. c. Click the System tab, and then click the Paper Setup page. d. Select the type of paper that is in the tray. e. Select the size of paper that is in the tray. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer. a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. c. On the Systems tab, click Service. d. In the Cleaning Mode area, click Start to begin the cleaning process. 5. Print a configuration page to test the printer. a. Press and hold the Resume button until the Ready light begins blinking. b. Release the Resume button. ENWW Clear paper jams 81

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Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1.
If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2.
Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary.
a.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
button until the Ready
light begins blinking.
ii.
Release the Resume
button.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the
Enter
key on the computer keyboard. The EWS opens.
NOTE:
If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
c.
Click the
System
tab, and then click the
Paper Setup
page.
d.
Select the type of paper that is in the tray.
e.
Select the size of paper that is in the tray.
3.
Turn the printer off, wait 30 seconds, and then turn it on again.
4.
Print a cleaning page to remove excess toner from inside the printer.
a.
Open the HP Printer Assistant.
●
Windows 10
: From the
Start
menu, click
All Apps
, click
HP
, and then select the printer name.
●
Windows 8.1
: Click the down arrow in lower left corner of the
Start
screen, and then select the
printer name.
●
Windows 8
: Right-click an empty area on the
Start
screen, click
All Apps
on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP
: From the computer desktop, click
Start
, select
All
Programs
, click
HP
, click the folder for the printer, and then select the printer name.
b.
In the HP Printer Assistant, select
Print
, and then select
HP Device Toolbox
.
c.
On the
Systems
tab, click
Service
.
d.
In the
Cleaning Mode
area, click
Start
to begin the cleaning process.
5.
Print a configuration page to test the printer.
a.
Press and hold the Resume
button until the Ready
light begins blinking.
b.
Release the Resume
button.
ENWW
Clear paper jams
81