HP Nx7400 HP Compaq nx7300 and nx7400 Notebook PC - Getting Started - Enhanced - Page 26

Software is functioning abnormally, The computer is turned on but not responding, Start, Shut Down

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Troubleshooting Software is functioning abnormally If the software becomes unresponsive or responds abnormally: ■ Restart the computer by clicking Start, click the arrow next to the Lock button, and then clicking Restart. If you cannot restart the computer using procedure, refer to the next section, "The computer is turned on but not responding." ■ Run a virus scan. For information about using the antivirus resources on the computer, refer to "Protect the computer from viruses" in Chapter 2, "Next steps." The computer is turned on but not responding If the computer is turned on, but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure: 1. Save your work and close all open applications. 2. Shut down the computer through the operating system by clicking Start, clicking the arrow next to the Lock button, and then clicking Shut Down. If you are unable to shut down the computer with this procedure, try the following emergency procedures in the sequence provided: Ä CAUTION: Emergency shutdown procedures result in the loss of unsaved information. 1. Press ctrl+alt+delete. Then, in the lower-right corner of the screen, click the Power button. 2. Press and hold the power button for at least 5 seconds. 3. Disconnect the computer from external power and remove the battery. 3-4 Getting Started

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3–4
Getting Started
Troubleshooting
Software is functioning abnormally
If the software becomes unresponsive or responds abnormally:
■
Restart the computer by clicking
Start
, click the arrow next
to the Lock button, and then clicking
Restart
.
If you cannot restart the computer using procedure, refer to
the next section, “
The computer is turned on but not
responding
.”
■
Run a virus scan. For information about using the antivirus
resources on the computer, refer to “
Protect the computer
from viruses
” in Chapter 2, “
Next steps
.”
The computer is turned on but not
responding
If the computer is turned on, but not responding to software or
keyboard commands, turn off the computer by using the standard
shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
clicking
Start
, clicking the arrow next to the Lock button,
and then clicking
Shut Down
.
If you are unable to shut down the computer with this procedure,
try the following emergency procedures in the sequence
provided:
Ä
CAUTION:
Emergency shutdown procedures result in the loss of
unsaved information.
1. Press
ctrl+alt+delete
. Then, in the lower-right corner of the
screen, click the
Power
button.
2. Press and hold the power button for at least 5 seconds.
3. Disconnect the computer from external power and remove
the battery.