HP OMEN X 35 User Guide - Page 25

Support and troubleshooting, Solving common problems, Menu button lockout

Get HP OMEN X 35 PDF manuals and user guides View all HP OMEN X 35 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 25 highlights

3 Support and troubleshooting Solving common problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Problem Possible Cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the monitor power cord. Monitor is turned off. Press the side panel power button. Video cable is not connected. Connect the video cable between the source device and monitor. Be sure the computer power is off while you connect the video cable. Refer to Connecting the cables on page 5 for more information. System is in sleep mode. Press any key on the keyboard or move the mouse to exit sleep mode. Video card is incompatible. Replace the video card or connect the video cable to one of the computer's onboard video sources. A list of compatible NVIDIA G-SYNC video cards is available at http://www.geforce.com/hardware/technology/g-sync/ supported-gpus. Image appears too dark. Brightness is too low. Open the OSD menu and select Luminance to adjust the brightness scale as needed. Input Signal Not Found is displayed on screen. Monitor video cable is disconnected. Connect the appropriate video signal cable between the computer and monitor. Be sure that the computer power is off while connecting the video cable. Input Signal Out of Range is displayed on screen. Video resolution and/or refresh rate are set higher than what the monitor supports. Change the settings to a supported setting (see Preset display resolutions on page 23). The monitor is off but it did not seem to enter into a lowpower sleep mode. The monitor's sleep mode is disabled. Open the OSD menu and select Power Control > DP Deep Sleep or HDMI Deep Sleep and set to On. OSD Lockout is displayed. The monitor's OSD Lockout function Press and hold the Menu button on the side panel for 10 is enabled. seconds to disable the OSD Lockout function. Menu button lockout Holding down the Menu button for ten seconds will lock out the functionality of the button. You can restore the functionality by holding the button down again for ten seconds. This functionality is only available when the display is turned on, displaying an active signal, and the OSD is not active. Solving common problems 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
3
Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Possible Cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the monitor power cord.
Monitor is turned
off.
Press the side panel power button.
Video cable is not connected.
Connect the video cable between the source device and
monitor. Be sure the computer power is
off
while you connect
the video cable. Refer to
Connecting the cables
on page
5
for
more information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to exit
sleep mode.
Video card is incompatible.
Replace the video card or connect the video cable to one of
the computer’s onboard video sources.
A list of compatible NVIDIA G-SYNC video cards is available at
hardware/technology/g-sync/
supported-gpus
.
Image appears too dark.
Brightness is too low.
Open the OSD menu and select
Luminance
to adjust the
brightness scale as needed.
Input Signal Not Found
is
displayed on screen.
Monitor video cable is disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
off
while connecting the video cable.
Input Signal Out of Range
is
displayed on screen.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
Change the settings to a supported setting (see
Preset display
resolutions
on page
23
).
The monitor is
off
but it did
not seem to enter into a low-
power sleep mode.
The monitor's sleep mode is disabled.
Open the OSD menu and select
Power Control
>
DP Deep
Sleep
or
HDMI Deep Sleep
and set to
On
.
OSD Lockout
is displayed.
The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the side panel for 10
seconds to disable the OSD Lockout function.
Menu button lockout
Holding down the Menu button for ten seconds will lock out the functionality of the button. You can restore
the functionality by holding the button down again for ten seconds. This functionality is only available when
the display is turned on, displaying an active signal, and the OSD is not active.
Solving common problems
19