HP OMEN X 35 User Guide - Page 26

Contacting support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting. You can also find information on how to contact HP and open a support case. Preparing to call technical support If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ● Monitor product number ● Monitor serial number ● Purchase date on invoice ● Conditions under which the problem occurred ● Error messages received ● Hardware configuration ● Name and version of the hardware and software you are using Locating the serial number and product number The serial number and product number are located on a label on the bottom edge of the display head. You may need these numbers when contacting HP about the monitor model. 20 Chapter 3 Support and troubleshooting