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HP Pavilion g4-2000 User Guide - Windows 7 - Page 96

Contacting customer support, Find HP Customer Support worldwide telephone numbers.

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Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP. NOTE: For worldwide support go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● Email HP Customer Support. ● Find HP Customer Support worldwide telephone numbers. ● Locate an HP service center. 86 Chapter 13 Troubleshooting and support

Section	Page
Starting right	11
Best practices	11
Fun things to do	12
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Right side	14
Left side	16
Display	18
Top	19
TouchPad	19
Lights	20
Buttons and speakers	21
Keys	22
Bottom	23
Labels	24
Connecting to a network	25
Connecting to a wireless network	26
Using the wireless controls	26
Using the wireless button	26
Using HP Connection Manager	26
Using operating system controls	27
Using a WLAN	27
Using an Internet service provider	27
Setting up a WLAN	28
Configuring a wireless router	28
Protecting your WLAN	28
Connecting to a WLAN	29
Using Bluetooth wireless devices (select models only)	29
Connecting to a wired network	30
Connecting to a local area network (LAN)	30
Enjoying entertainment features	31
Using the webcam	33
Using audio	33
Connecting speakers	33
Connecting headphones	33
Connecting a microphone	33
Checking the sound	33
Using video	34
Connecting a VGA monitor or projector	34
Connecting an HDMI TV or monitor	35
Configuring audio settings (with HDMI TV)	36
Using Intel Wireless Display and Wireless Music (select models only)	36
Managing your photo, audio, and video files	36
Using the keyboard and pointing devices	37
Using the keyboard	38
Using ALT GR key combinations	38
Using the action keys	38
Using the hot keys	39
Using the TouchPad	40
Turning the TouchPad off or on	40
Navigating	41
Selecting	41
Using TouchPad gestures	42
Scrolling	43
Pinching/Zooming	43
Rotating	44
Managing power	45
Using Sleep or Hibernation	46
Initiating and exiting Sleep	46
Initiating and exiting Hibernation	47
Setting password protection on wakeup	47
Using the power meter	48
Selecting a power plan	49
Running on battery power	50
Removing a user-replaceable battery	50
Finding battery information	50
Conserving battery power	51
Identifying low battery levels	51
Storing a user-replaceable battery	51
Disposing of a user-replaceable battery	52
Replacing a user-replaceable battery	52
Running on external power	53
HP CoolSense	54
Shutting down the computer	54
Managing and sharing information	55
Using a USB device	55
Connecting a USB device	55
Removing a USB device	56
Connecting a powered USB device	56
Inserting and removing a digital storage card	57
Using optical drives	58
Inserting an optical disc	59
Removing an optical disc	59
Sharing drives on the network	60
Maintaining your computer	61
Improving performance	61
Handling drives	61
Replacing a hard drive	62
Using HP 3D DriveGuard (select models only)	63
Using Disk Defragmenter	64
Using Disk Cleanup	64
Adding or replacing memory modules	65
Updating programs and drivers	69
Cleaning your computer	70
Cleaning the display, sides, and cover	70
Cleaning the TouchPad and keyboard	70
Traveling with or shipping your computer	71
Securing your computer and information	72
Locating your security software	72
Using passwords	73
Setting Windows passwords	73
Setting Setup Utility (BIOS) passwords	74
Using Internet security software	74
Using antivirus software	75
Using firewall software	75
Installing software updates	75
Installing Windows security updates	75
Installing HP and third-party software updates	75
Securing your wireless network	76
Backing up your software applications and information	76
Using an optional security cable lock	76
Using Setup Utility (BIOS) and System Diagnostics	77
Starting Setup Utility (BIOS)	77
Updating the BIOS	77
Determining the BIOS version	78
Downloading a BIOS update	78
Using System Diagnostics	80
Backing up, restoring, and recovering	81
Creating backups	81
Creating recovery media to recover the original system	81
What you need to know	81
Creating the recovery media	82
Creating system restore points	82
What you need to know	82
Creating a system restore point	82
Backing up system and personal information	83
Tips for a successful backup	83
What you need to know	83
Creating a backup using Windows Backup and Restore	84
Restore and recovery	85
Restoring to a previous system restore point	85
Restoring specific files	85
Restoring specific files using Windows Backup and Restore	85
Recovering the original system using HP Recovery Manager	85
What you need to know	85
Recovering using HP Recovery partition (select models only)	86
Recovering using the recovery media	86
Changing the computer boot order	87
Specifications	88
Input power	88
Operating environment	89
Troubleshooting and support	90
Troubleshooting	91
Disc drive problems	91
Wireless connection problems	91
Cannot connect to a WLAN	92
Cannot connect to a preferred network	92
Current network security codes are unavailable	92
WLAN connection is very weak	93
Cannot connect to the wireless router	93
Network status icon is not displayed	94
Audio problems	94
Power management problems	94
Resolving a low battery level	95
Resolving a low battery level when external power is available	95
Resolving a low battery level when no power source is available	95
Resolving a low battery level when the computer cannot exit Hibernation	95
Troubleshooting an AC adapter	95
Contacting customer support	96
Electrostatic Discharge	97