HP Pavilion xt500 HP Pavilion ze5100 Series and HP Omnibook xe4400 Series Note - Page 42

Troubleshooting and Maintenance Troubleshooting Your Computer Troubleshooting Your Computer This section contains solutions to a few basic problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • See the troubleshooting chapter in the online Reference Guide for a more complete list of troubleshooting suggestions. • Open the HP Web-based troubleshooting tool: click Start, All Programs, HP Instant Support (Windows XP), or double-click the HP Instant Support icon on the Windows desktop (Windows 2000). Search or browse the troubleshooting database for the information related to your problem. • Click Start, Help and Support, Fixing a Problem (Windows XP) or Start, Help (Windows 2000), and use the Windows troubleshooters. • See the Microsoft Windows manual shipped with the computer. • See the HP Notes in the online HP Library for updated information. • Find technical tips and software updates for the computer at the HP Business Support Web site (www.hp.com/go/bizsupport). • Test your computer by running the e-Diagtools test program. See "Testing the Hardware" on page 46. • Contact your dealer or Hewlett-Packard-see "To contact HP for support or service" on page 52. Please have your computer with you when you call. Display Problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This will wake the display if it is in Display-off mode. • Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.) • If the computer is cold, allow it to warm up. 42 Startup Guide