HP Pavilion xt500 HP Pavilion ze5100 Series and HP Omnibook xe4400 Series Note - Page 47

Troubleshooting and Maintenance, Startup Guide

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Troubleshooting and Maintenance Testing the Hardware 12. Optional: open the Support Ticket. In Windows, click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows. 13. Click View to display the Support Ticket. 14. To add information about your problem, click Comments, type the information, and then click OK. To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent. e-Diagtools for Windows can also update the version of e-Diagtools on your computer's hard disk. In e-Diagtools for Windows, use the e-Diagtools menu. If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option. Startup Guide 47

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Troubleshooting and Maintenance
Testing the Hardware
Startup Guide
47
12.
Optional: open the Support Ticket.
In Windows, click Start, All Programs (or
Programs), Hewlett-Packard, Notebook, HP e-Diagtools, e-Diagtools for Windows.
13.
Click View to display the Support Ticket.
14.
To add information about your problem, click Comments, type the information, and
then click OK.
To save or print the Support Ticket, click Save As or Print.
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect
window and enter the settings recommended by your support agent.
e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s
hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.
If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run
it from the
Recovery CD
or
DVD
. Boot from the CD or DVD and select the diagnostics
option.