HP Pavilion zd8000 HP Pavilion zd8000 Notebook PC - Maintenance and Service Gu - Page 29

Flowchart 2.1-Initial Troubleshooting, Troubleshooting, Maintenance and Service Guide - keyboard

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Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to "Flowchart 2.2-No Power, Part 1." N Beeps, LEDs, or error messages? Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? Y Check LED board, speaker connections. Y Go to "Flowchart 2.6-No Video, Part 1." Go to Y "Flowchart 2.9-No Operating System (OS) Loading." Y Go to "Flowchart 2.15-No Audio, Part 1." N All drives working? N Keyboard/ pointing device working? N Connecting to network or modem? End Go to "Flowchart 2.17-Nonfunction ing Device." Go to "Flowchart 2.18-Nonfunction ing Keyboard" or "Flowchart 2.19-Nonfunction ing Pointing Device." Go to "Flowchart 2.20-No Network/Modem Connection." Maintenance and Service Guide 2-7

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Troubleshooting
Maintenance and Service Guide
2–7
Flowchart 2.1—Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading?
Is there video?
(no boot)
Is there
sound?
Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device
working?
Go to
“Flowchart
2.17—Nonfunction
ing Device.”
Go to
“Flowchart
2.2—No Power,
Part 1.”
Go to
“Flowchart
2.6—No Video,
Part 1.”
All drives
working?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Part 1.”
Go to
“Flowchart
2.18—Nonfunction
ing Keyboard”
or
“Flowchart
2.19—Nonfunction
ing Pointing
Device.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”