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HP ScanJet Enterprise Flow N7000 User Guide - Page 85

Solve problems, Basic troubleshooting tips

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4 Solve problems This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program being used. ● Basic troubleshooting tips ● Reset the scanner(N4000 snw1 and N7000 snw1 models) ● Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems ● Additional troubleshooting Basic troubleshooting tips Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when encountering scanning problems. ● If scanning a document that will be analyzed using optical character recognition (OCR), make sure that the original document is clear enough to be analyzed. ● Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner, and that the power cord is plugged into a working electrical outlet or surge protector. ● Make sure the scanner has not automatically powered off. If it has, press the Power button to turn on the scanner. ● Ensure that the scanner is receiving power. ENWW 75

Section	Page
Product overview	11
Product views	12
Front view (2000 s2, 3000 s4 and N4000 snw1 models)	12
Front view (5000 s5, 7000 s3 and N7000 snw1 models)	13
Back view (2000 s2 models)	13
Back view (3000 s4 models)	14
Back view (5000 s5 and 7000 s3 models)	14
Back view (N4000 snw1 models)	15
Back view (N7000 snw1 models)	16
Serial number and product number location	16
Control panel view (2000 s2 and 3000 s4 models)	16
Control panel view (5000 s5 and 7000 s3 models)	17
Touch panel view (N4000 snw1 and N7000 snw1 models)	19
Touch screen menu structure	19
Buttons on the touch panel	19
Product specifications	21
Supported operating systems	21
Product dimensions	22
Power consumption, electrical specifications, and acoustic emissions	22
Operating environmental range	22
Product hardware setup and software installation	22
Scanner software (Windows)	24
HP Scan software	25
HP Scanner Tools Utility	25
HP TWAIN	25
ISIS	25
WIA	25
Scanner software (macOS)	26
HP Easy Scan	26
HP Utility	26
Embedded Web Server	26
HP Web Jetadmin	26
Sleep Mode and auto-off settings	27
Change the default sleep and auto-off settings using the HP Scanner Tools Utility	27
Change the default auto-off setting using the HP Utility	27
Use the scanner	29
Set up the scanner (N4000 snw1 and N7000 snw1 models)	30
Set up Scan to Email	31
Step one: Check the network connection and gather SMTP information	31
Step two: Access the HP Embedded Web Server (EWS)	31
Step three: Configure the Scan to Email feature	32
Step four: Add contacts to the Email Address Book	33
Step five: Configure the default Settings for Scan to Email	33
Set up Scan to Network Folder	34
Step one: Gather network information	34
Step two: Access the HP Embedded Web Server (EWS)	34
Step three: Configure the Scan to network feature	35
Set up Scan to USB Drive	37
Step one: Access the HP Embedded Web Server (EWS)	37
Step two: Enable Scan to USB Drive	37
Step three: Configure the default settings for Scan to USB Drive	38
Set up Scan to SharePoint	39
Step one: Prepare	39
Step two: Access the HP Embedded Web Server (EWS)	39
Step three: Enable Scan to SharePoint	40
Step four: Configure the Scan to SharePoint feature	40
Set up access control	41
Load originals	43
Document loading tips	43
Supported paper sizes and types	44
Load documents (2000 s2, 3000 s4, and N4000 snw1 models)	45
Load documents (5000 s5, 7000 s3, and N7000 snw1 models)	47
Load cards (2000 s2, 3000 s4, and N4000 snw1 models)	50
Load cards (5000 s5, 7000 s3, and N7000 snw1 models)	51
Load folded media (5000 s5 , 7000 s3, and N7000 snw1 models)	53
Start a scan from the hardware	54
Scan from the control panel buttons (2000 s2 and 3000 s4 models)	54
Scan from the control panel buttons (5000 s5 and 7000 s3 models)	54
Scan from the touch screen (N4000 snw1 and N7000 snw1 models)	56
Scan to a computer	56
Scan to a network location	56
Scan to email	56
Scan to a Microsoft SharePoint site	57
Scan to a USB flash drive	57
Use the scanning software (Windows)	58
Work with scan shortcuts	59
View scan shortcuts	59
Create scan shortcuts	59
Modify shortcuts	59
Scan to a picture	59
Scan to a PDF	60
Scan text for editing (OCR)	60
Scan to email	60
Scan to cloud	60
Scan to FTP	61
Scan to SharePoint	61
Scan long or extra-long documents	61
Detect multi-feeds	61
Everyday Scan	62
Automatically delete blank pages	62
Automatically adjust page orientation	62
Reserved Jobs (N4000 snw1 and N7000 snw1 models)	62
Filter out color from a document (color dropout)	63
Automatically detect page size	63
Automatically crop or pad scanned image to selected page size	63
Automatically detect color	64
Scan using text-enhanced black and white mode	64
Automatically straighten scanned images	64
Add or remove a device	65
Scan by using other scan software	65
Use the scanning software (macOS)	66
Scan to email	66
HP Easy Scan	66
Scan from other applications	66
Advanced configuration with HP Utility (macOS)	68
Open HP Utility	68
HP Utility features	68
Mobile scanning (N4000 snw1 and N7000 snw1 models)	68
Scanning tips	69
Optimize scanning and task speeds	69
Scanning fragile originals	69
Care and maintenance	71
Test and calibrate the touch screen	71
Clean the product	72
Clean the scanning strips	72
Clean the paper path	73
Clean the rollers	74
Replace parts	78
Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models)	79
Replace the pickup roller module	79
Replace the separation rollers	80
Replace the roller kit (5000 s5, 7000 s3 and N7000 snw1 models)	82
Replace the pickup roller module	82
Replace the separation rollers	83
Order parts and accessories	84
Solve problems	85
Basic troubleshooting tips	85
Reset the scanner(N4000 snw1 and N7000 snw1 models)	86
Interpret control panel lights and patterns (2000 s2 and 3000 s4 models)	87
Scanner installation problems	88
Check the cables	88
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	88
Power issues	90
Check that the scanner has power	90
The scanner will not turn on	90
The scanner has paused or shut down	91
The scanner keeps turning off	92
Paper jams	93
Clear jams from the document feeder	93
An item loaded in the scanner jams repeatedly	93
Paper feed issues	94
Paper jamming, skewing, misfeeds, or multiple-page feeds	94
Paper does not feed from the scanner	94
Image quality problems	95
The scanned images are not straight	95
The scanned images have streaks or scratches	95
The scanned image is fuzzy	95
The scanned image is completely black or completely white	95
The bottom of the scanned image is cut off	96
The scanned image cannot be enlarged	96
Scanner operation problems	97
Connection issues	98
Check the USB connection	98
Check the ethernet connection (N4000 snw1 and N7000 snw1 models)	98
Check the wireless connection (N4000 snw1 and N7000 snw1 models)	99
Buttons are not working properly	99
LCD issues (5000 s5 and 7000 s3 models)	101
The LCD is having display issues	101
The scanner buttons are not working as expected	101
The touch panel display issues (N4000 snw1 and N7000 snw1 models)	101
Scanning performance issues	102
The scanner does not scan immediately	102
The scanner is scanning items very slowly	102
The scanner scans only one side of a two-sided page	102
Scanned pages are missing at the scan destination	102
Scanned pages are out of order at the scan destination	102
Scanned files are too large	102
Issues with text recognition (OCR) (Windows)	103
Email problems (N4000 snw1 and N7000 snw1 models)	105
Validate the SMTP gateway address	105
Validate the LDAP gateway (Windows)	105
Additional troubleshooting	105