HP StorageWorks 4000 Compaq RAID Array 4000 Overview - Page 18

User Diagnostics Utility

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Compaq RAID Array 4000 Overview 18 User Diagnostics Utility If the Fibre Fault Isolation Utility indicates that a fault exists, run the User Diagnostics Utility that Compaq developed for enterprise systems. The User Diagnostics Utility is a group of hardware diagnostic tests designed to test the RA4000 and attached SCSI drives. This utility can isolate a fault to a specific drive within an RA4000 or to a specific component in the loop. The StorageWorks Fibre Channel Troubleshooting Guide and the User Diagnostics Utility can find the cause of potential faults in an RA4000 system and Fibre Channel connections. The hardware diagnostic tests within the User Diagnostics Utility are grouped into two test modes. The first test mode, which runs on a notebook computer or a handheld PC, takes advantage of the built-in self-test on the RA4000 Controller to determine which subsystem is failing. Tested components include cache, RAM, PCI bus, SCSI bus, LEDs, RA4000 Controller, power supply, system fans, GBICs, and fiber cable. This first test mode also displays information about the RA4000 Controller, such as firmware revision, worldwide name, and board serial number. The second test mode, which runs on a server through the Fiber Channel interconnect, displays the array controllers and logical volumes found, configuration revisions, and firmware revisions. These tests simultaneously exercise multiple logical volumes and trap any error conditions. The User Diagnostics Utility is available on the Compaq SmartStart and Support Software CD 4.30 or later that is provided with Compaq servers and that ships with the Fibre Channel Host Adapter kit. There are two versions of User Diagnostics on the CD: • Windows 95 (to run on a server or notebook computer) • Windows CE (to run on a handheld PC) The two versions are separate executables. Both versions perform the first test mode. Only the Windows 95 version performs the second test mode. Note: With Compaq SmartStart and Support Software CD 4.30, the first test mode of the User Diagnostics Utility operates only when the utility is run on a notebook computer or a handheld PC. Running the User Diagnostics Utility is simple, but it requires slightly different steps, depending on whether the administrator runs the utility on a server, notebook, or handheld PC. Table 3 in the appendix summarizes how to access and run the User Diagnostics Utility from the three types of machines. ECG0205699A

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Compaq RAID Array 4000 Overview
18
ECG0205699A
User Diagnostics Utility
If the Fibre Fault Isolation Utility indicates that a fault exists, run the User Diagnostics Utility
that Compaq developed for enterprise systems. The User Diagnostics Utility is a group of
hardware diagnostic tests designed to test the RA4000 and attached SCSI drives. This utility can
isolate a fault to a specific drive within an RA4000 or to a specific component in the loop. The
StorageWorks Fibre Channel Troubleshooting Guide and the User Diagnostics Utility can find
the cause of potential faults in an RA4000 system and Fibre Channel connections.
The hardware diagnostic tests within the User Diagnostics Utility are grouped into two test
modes.
The first test mode, which runs on a notebook computer or a handheld PC, takes advantage of the
built-in self-test on the RA4000 Controller to determine which subsystem is failing. Tested
components include cache, RAM, PCI bus, SCSI bus, LEDs, RA4000 Controller, power supply,
system fans, GBICs, and fiber cable. This first test mode also displays information about the
RA4000 Controller, such as firmware revision, worldwide name, and board serial number.
The second test mode, which runs on a server through the Fiber Channel interconnect, displays
the array controllers and logical volumes found, configuration revisions, and firmware revisions.
These tests simultaneously exercise multiple logical volumes and trap any error conditions.
The User Diagnostics Utility is available on the Compaq SmartStart and Support Software CD
4.30 or later that is provided with Compaq servers and that ships with the Fibre Channel Host
Adapter kit. There are two versions of User Diagnostics on the CD:
•
Windows 95 (to run on a server or notebook computer)
•
Windows CE (to run on a handheld PC)
The two versions are separate executables. Both versions perform the first test mode. Only the
Windows 95 version performs the second test mode.
Note:
With Compaq SmartStart and Support Software CD 4.30, the first test mode of the User
Diagnostics Utility operates only when the utility is run on a notebook computer or a
handheld PC.
Running the User Diagnostics Utility is simple, but it requires slightly different steps, depending
on whether the administrator runs the utility on a server, notebook, or handheld PC. Table 3 in the
appendix summarizes how to access and run the User Diagnostics Utility from the three types of
machines.