HP StorageWorks 8/80 Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53- - Page 19

Gathering information for your switch support provider, Setting up your switch for FTP - 800 directory

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Gathering information for your switch support provider 1 Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following tasks (if using a dual CP system, run the commands on both CPs). For more information about these commands and their operands, refer to the Fabric OS Command Reference. 1. Enter the supportSave command to save RASLOG, TRACE, supportShow, core file, FFDC data, and other support information. NOTE It is recommended that you use the supportFtp command to set up the supportSave environment for automatic dump transfers using the -n and -c options; this will save you from having to enter or know all the required FTP parameters needed to successfully execute a supportSave operation. • Enter the supportShow command to collect information for the local CP to a remote FTP location or using the USB memory device on supporting products. This command does not collect RASLOG, TRACE, core files or FFDC data. To capture the data from the supportShow command, you will need to run the command through a Telnet or SSH utility or serial console connection. 2. Gather console output and logs. For more details about these commands, see the Fabric OS Command Reference. Setting up your switch for FTP 1. Connect to the switch and log in using an account assigned to the admin role. 2. Type the following command: supportFtp -s [-h hostip][-u username][-p password][-d remotedirectory] 3. Respond to the prompts as follows: -h hostip -u username -d remotedirectory -p password Specifies FTP host IP address. It must be an IP address. hostip should be less than 48 characters. Enter the user name of your account on the server; for example, "JaneDoe". Specifies remote directory to store trace dump files. The supportFtp command cannot take a slash (/) as a directory name. The remote directory should be less than 48 characters. Specifies FTP user password. If the user name is anonymous, the password is not needed. password should be less than 48 characters. Example of supportFTP command switch:admin> supportftp -s Host IP Addr[1080::8:800:200C:417A]: User Name[njoe]: Password[********]: Remote Dir[support]: Auto file transfer parameters changed Fabric OS Troubleshooting and Diagnostics Guide 5 53-1000853-01

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Fabric OS Troubleshooting and Diagnostics Guide
5
53-1000853-01
Gathering information for your switch support provider
1
Gathering information for your switch support provider
If you are troubleshooting a production system, you must gather data quickly. As soon as a problem
is observed, perform the following tasks (if using a dual CP system, run the commands on both
CPs). For more information about these commands and their operands, refer to the
Fabric OS
Command Reference
.
1.
Enter the
supportSave
command to save RASLOG, TRACE, supportShow, core file, FFDC data,
and other support information.
NOTE
It is recommended that you use the
supportFtp
command to set up the
supportSave
environment
for automatic dump transfers using the
-n
and
-c
options; this will save you from having to enter or
know all the required FTP parameters needed to successfully execute a
supportSave
operation.
•
Enter the
supportShow
command to collect information for the local CP to a remote FTP
location or using the USB memory device on supporting products. This command does not
collect RASLOG, TRACE, core files or FFDC data.
To capture the data from the
supportShow
command, you will need to run the command
through a Telnet or SSH utility or serial console connection.
2.
Gather console output and logs.
For more details about these commands, see the
Fabric OS Command Reference
.
Setting up your switch for FTP
1.
Connect to the switch and log in using an account assigned to the admin role.
2.
Type the following command:
supportFtp -s
[
-h
hostip
][
-u
username
][
-p
password
][
-d
remotedirectory
]
3.
Respond to the prompts as follows:
Example of supportFTP command
switch:admin> supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]:
Password[********]:
Remote Dir[support]:
Auto file transfer parameters changed
-h
hostip
Specifies FTP host IP address. It must be an IP address. hostip should be less
than 48 characters.
-u
username
Enter the user name of your account on the server; for example, “JaneDoe”.
-d
remotedirectory
Specifies remote directory to store trace dump files. The
supportFtp
command
cannot take a slash (/) as a directory name. The remote directory should be
less than 48 characters.
-p
password
Specifies FTP user password. If the user name is anonymous, the password is
not needed. password should be less than 48 characters.