HP StorageWorks 8/80 Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53- - Page 49

Messages captured in the logs

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Configupload and download issues 4 Symptom The configuration download fails. Probable cause and recommended action Check the following: • The FTP or SCP server's host name is known to the switch. Verify with your network administrator that the switch has access to the FTP server. • The USB path is correct. If your platform supports a USB memory device, verify that it is connected and running. Verify that the path name is correct. It should be the relative path from /usb/usbstorage/brocade/configdownload or use absolute path. • The FTP or SCP server's IP address can be contacted. Verify that you can connect to the FTP server. Use your local PC to connect to the FTP server or ping the FTP server. • There was no reason to disable the switch. Note, however, that you must disable the switch for some configuration downloads. For more information on how to perform a configuration download without disabling a switch, refer to the Fabric OS Administrator's Guide. • You have permission on the host to perform configuration download. There may be some restrictions if you are using Admin Domains or Role-Based Access Control. For more information on these types of restrictions, refer to the Fabric OS Administrator's Guide. • The configuration file you are trying to download exists on the host. • The configuration file you are trying to download is a switch configuration file. • If you selected the (default) FTP protocol, the FTP server is running on the host. • The configuration file uses correct syntax. • The username and password are correct. Symptom The switch reboots during the configuration download. Probable cause and recommended action Issue the command again. Gathering additional information Be sure to capture the output from the commands you are issuing both from the switch and from your computer when you are analyzing the problem. Send this and all logs to your switch support provider. Messages captured in the logs Configuration download generates both RASLog and Audit log messages resulting from execution of the configDownload command. The following messages are written to the logs: • configDownload completed successfully ... (RASLog and Audit log) Fabric OS Troubleshooting and Diagnostics Guide 35 53-1000853-01

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Fabric OS Troubleshooting and Diagnostics Guide
35
53-1000853-01
Configupload and download issues
4
Symptom
The configuration download fails.
Probable cause and recommended action
Check the following:
•
The FTP or SCP server’s host name is known to the switch.
Verify with your network administrator that the switch has access to the FTP server.
•
The USB path is correct.
If your platform supports a USB memory device, verify that it is connected and running. Verify
that the path name is correct. It should be the relative path from
/usb/usbstorage/brocade/configdownload or use absolute path.
•
The FTP or SCP server’s IP address can be contacted.
Verify that you can connect to the FTP server. Use your local PC to connect to the FTP server or
ping the FTP server.
•
There was no reason to disable the switch.
Note, however, that you must disable the switch for some configuration downloads. For more
information on how to perform a configuration download without disabling a switch, refer to
the
Fabric OS Administrator’s Guide
.
•
You have permission on the host to perform configuration download.
There may be some restrictions if you are using Admin Domains or Role-Based Access Control.
For more information on these types of restrictions, refer to the
Fabric OS Administrator’s
Guide
.
•
The configuration file you are trying to download exists on the host.
•
The configuration file you are trying to download is a switch configuration file.
•
If you selected the (default) FTP protocol, the FTP server is running on the host.
•
The configuration file uses correct syntax.
•
The username and password are correct.
Symptom
The switch reboots during the configuration download.
Probable cause and recommended action
Issue the command again.
Gathering additional information
Be sure to capture the output from the commands you are issuing both from the switch and from
your computer when you are analyzing the problem.
Send this and all logs to your switch support provider.
Messages captured in the logs
Configuration download generates both RASLog and Audit log messages resulting from execution
of the
configDownload
command.
The following messages are written to the logs:
•
configDownload completed successfully … (RASLog and Audit log)