HP Tc4400 Troubleshooting - Page 16

Customer Care ■ The manufacturer and model of any hardware connected to the computer. ■ Operating system version number and registration number. To display the operating system version number and registration number, click My Computer in the Help and Support Center. (On some models, the registration number may be identified in the Operating System table as the Product Id). Contacting Customer Care by e-mail or telephone If the computer is connected to the Internet, you can get help by e-mail or you can access Customer Care telephone numbers through the Help and Support Center. Taking the computer to a service partner If Customer Care advises you to take your computer to a service partner, be sure to provide the service partner with the information listed in "Preparing to contact Customer Care," earlier in this chapter. In addition ■ Be sure either to delete all passwords or to disclose all passwords to the service partner so that they can access the computer. ■ Back up all information on the hard drive. ■ Provide authorization to the service partner to perform a system recovery, if needed. 2-2 Troubleshooting