HP Vectra VT 6/xxx HP Vectra VT 6/xxx, User's Guide for Minitower models - Page 150

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6 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Response time Fee When available Purchase from Basic Parts and labor for HP Three years from Next working day No charge. At time of HP. Warranty products: date of purchase. for on-site. purchase. first year on-site, second and third year return to HP. HP Parts and labor for HP First three years. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site service years. HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime. HP. subscription. Electronic services Technical information, Anytime. drivers, utilities, tools and diagnostics. 24-hour access. No charge. Anytime. HP BBS, Internet- FTP, WWW, CompuServe. Technical Basic assistance for Phone support PC setup, configuration, start-up and hardware diagnosis. First year. Business hours. No charge. At time of HP. purchase. Lifeline Basic assistance for After first year. Business hours. Per- call fee, Anytime after HP. phone support PC setup, no time limit. first year. configuration, start-up and hardware diagnosis. HP Network Phone-in support Advanced remote technical support for multivendor networked environments. Annual contract. Business hours: 24-hour/ 7-day service also available. Annual fee, or Anytime. minimum fee per incident. HP Authorized reseller. Service Contracts Technical Support. Customer defined. As required. Annual fee, or Anytime. fee per incident. Reseller. 138 English

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6
Hewlett Packard Support and Information Services
Summary
138
English
Summary
The table below summarizes the services and support available from
HP or authorized resellers.
Service
Covers
Period covered
Response time
Fee
When available
Purchase
from
Basic
Warranty
Parts and labor for HP
products:
first year on-site,
second and third year
return to HP.
Three years from
date of purchase.
Next working day
for on-site.
No charge.
At time of
purchase.
HP.
HP
SupportPack
on-site service
Parts and labor for HP
products.
First three years.
Next working day.
One fee which
covers the three
years.
Within 30 days
of purchase.
HP Authorized
reseller.
HP Support
Assistant
CD-ROM containing:
Product Manuals,
Technical Information
and Product features.
Released
quarterly.
N/A
Annual
subscription.
Anytime.
HP.
Electronic
services
Technical information,
drivers, utilities, tools
and diagnostics.
Anytime.
24-hour access.
No charge.
Anytime.
HP BBS,
Internet- FTP,
WWW,
CompuServe.
Technical
Phone support
Basic assistance for
PC setup,
configuration,
start-up and
hardware diagnosis.
First year.
Business hours.
No charge.
At time of
purchase.
HP.
Lifeline
phone support
Basic assistance for
PC setup,
configuration,
start-up and
hardware diagnosis.
After first year.
Business hours.
Per- call fee,
no time limit.
Anytime after
first year.
HP.
HP Network
Phone-in
support
Advanced remote
technical support for
multivendor
networked
environments.
Annual contract.
Business hours:
24-hour/ 7-day
service also
available.
Annual fee, or
minimum fee
per incident.
Anytime.
HP Authorized
reseller.
Service
Contracts
Technical Support.
Customer
defined.
As required.
Annual fee, or
fee per incident.
Anytime.
Reseller.