HP Xw4600 HP xw4600 Workstation - Service and Technical Reference Guide
HP Xw4600 - Workstation - 2 GB RAM Manual
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- HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 1
HP xw4600 Workstation Service and Technical Reference Guide - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 2
liable for technical or editorial errors or omissions contained herein or for change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products Company. Trademark Credits Microsoft and Windows are U.S. registered trademarks of - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 3
specifications 9 ENERGY STAR Qualification ...9 Dual- and quad-core processors ...10 HP Cool Tools ...11 2 Setting up the operating system Setting up the Microsoft operating system 13 Installing or upgrading device drivers 13 Transferring files and settings to your Windows workstation - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 4
and security 41 Password security 42 Establishing a setup password using the Computer Setup (F10) Utility 42 Establishing a power-on password using workstation setup 42 Entering a power-on password 43 Entering a Setup Password 43 Changing a power-on or setup password 43 Deleting a power - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 5
Clearing passwords 45 DriveLock 45 Hood Sensor (Smart Cover Sensor) (optional 48 Setting the Hood -state power button ...50 5 Removal and replacement procedures Warnings and cautions ...51 Service considerations ...52 Cautions, warnings, and safety precautions 52 ESD information ...52 Generating - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 6
System fan assembly ...71 Removing the system fan assembly 71 Memory ...72 Removing a memory module 72 Installing a memory module 73 Supported DIMM configurations 73 Memory module requirements 73 Required DIMM installation order 74 Installing a memory module 74 PCI card slots ...76 PCI card - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 7
HP troubleshooting resources and tools 107 HP Support Assistant ...107 HP Help and Support Center 107 E-support ...108 Troubleshooting a problem 108 Instant Support and Active Chat 108 Customer Advisories, Customer and Security Bulletins, and Customer Notices ...108 Product Change - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 8
the monitor display 110 Customer Self Help ...110 Help and Support Center 110 HP SoftPaq Download Manager 111 Diagnostic LED codes ...111 Troubleshooting scenarios and solutions 113 Solving minor problems 113 Solving power supply problems 114 Testing power supply 114 Solving diskette - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 9
Attaching SATA HDDs ...147 Configuring system BIOS 148 Creating RAID volumes 149 Configuring SAS RAID devices ...150 Supported configurations 150 SAS RAID 0 configuration 151 SAS RAID 1 configuration 152 SAS RAID 1E configuration 153 Deleting RAID volumes ...154 8 Configuring password security - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 10
x ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 11
presents an overview of the hardware components of the HP xw4600 Workstation, including the following topics: ● Product features on page 2 ● Workstation specifications on page 7 ● ENERGY STAR Qualification on page 9 ● Dual- and quad-core processors on page 10 ● HP Cool Tools on page 11 ENWW 1 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 12
architecture The following figure shows the HP xw4600 Workstation system board block diagram. Figure 1-1 System board block diagram Workstation components The following figure shows the components of a typical HP xw4600 Workstation. Drive configurations can vary. 2 Chapter 1 Product overview ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 13
on supported spare parts. Figure 1-2 Workstation components view Table 1-1 Component view Item Description 1 Power supply 2 Hard drive 3 Optical drive 4 Side access panel 5 System fan 6 Chassis 7 Diskette drive 8 Processor heatsink Item Description 9 Processor 10 Memory module - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 14
Front panel components The following figure shows the front panel components of a typical HP xw4600 Workstation. Drive configurations can vary. Figure 1-3 Front panel components Table 1-2 Front drive bays (2) 13 Optical drive activity light 14 Optical drive 4 Chapter 1 Product overview ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 15
figure shows the rear panel components of a typical HP xw4600 Workstation. Figure 1-4 Rear panel components Table 1-3 Rear panel USB 2.0 (4) 14 USB 2.0 (2) 6 Audio line-in connector (blue) 15 Microphone connector (pink) 7 Audio line-out connector (green) 16 Serial Product features 5 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 16
of Authentication (COA) label (2) (for Microsoft® Windows® preinstalled systems only). The serial number labels can usually be found on the top panel or on the side or rear of the workstation. Keep this number available when contacting customer service for assistance. Figure 1-5 Location of serial - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 17
HP xw4600 Workstation includes a 475W, 85% efficient power supply. The power supply is compatible with Energy Star requirements. This section describes the power supply and lists its specifications. Table 1-5 Power supply source voltages Source voltage Description +3.3V PCI, PCI Express, audio - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 18
specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 19
, all power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation.. 2. Determine what caused the overload and fix the problem. See System diagnostics and troubleshooting on page 107 for troubleshooting information. 3. Reconnect the power cord and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 20
also reset the ENERGY STAR settings (if applicable) after the restore. To verify the factory default power settings for your workstation, select Start>Control Panel, and then double-click Power Options. Dual- and quad-core processors The HP xw4600 Workstation supports dual- and quad-core processors - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 21
HP Cool Tools HP xw4600 Workstation includes additional software preloaded that is not automatically installed when you first boot your system. Additionally, there are a number of preinstalled tools on your workstation that can enhance your workstation experience. To access or learn more about these - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 22
that you have the latest BIOS, drivers, and software updates installed on the workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 23
update information, refer to Upgrading device drivers on page 17. Transferring files and settings to your Windows workstation The Microsoft Windows operating system offers data migration tools that helps you choose and transfer files and data from a Windows computer to your Windows Vista or Windows - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 24
are currently available for download at http://www.hp.com/support/workstation_swdrivers. Installing with the HP driver CD To install the HP driver CD, see "Installing with the HP Installer Kit for Linux" in the HP Workstations for Linux manual at http://www.hp.com/support/workstation_manuals. 14 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 25
on page 17 for instructions. ● Become familiar with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.hp.com/go/subscriberschoice. Upgrading the BIOS For optimum performance, determine the BIOS revision on the workstation, and upgrade it if necessary. ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 26
F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website. 16 Chapter 2 Setting up the operating system ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 27
site to download the latest drivers. To upgrade device drivers: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to find the latest drivers available for the workstation. If a needed driver is - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 28
the HP Backup and Recovery Manager. ● RestorePlus! The RestorePlus! process reinstalls the Windows operating system and device drivers (for recovery point was made is saved. NOTE: HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations. The Recovery Point is saved to the hard - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 29
workstation components. If you did not order restore media, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support. Restoring the operating system NOTE: Windows ! DVD to install device drivers and settings. 2. Follow - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 30
! > Microsoft Windows XP operating system > Supplemental media. NOTE: Depending on the options, there might be additional DVDs you can create. 5. Follow the prompts to create RestorePlus!, operating system, and HPBR media. If you are unable to create CD/DVDs on your workstation, call HP Support and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 31
supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation documentation for instructions. 2. Burn the IRP to media from HPBR. Select HPBR Start > All Programs > HP Backup & Recovery > HP Backup and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 32
recovery partition A system that shipped with Windows XP includes a recovery partition. You can desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 33
NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. ENWW Restoring Novell SLED 23 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 34
of POST messages. POST Messages suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key except F1 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 35
Asset Tag or property identification number assigned by your company to this workstation. ● Enable power-on password prompts during system restarts (warm-boots) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or embedded NIC. Any hidden - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 36
initialization, Plug and Play support, power management, and the Computer Setup (F10) Utility. The BIOS ROM is a 1-MB Serial Peripheral Interface (SPI) port. The firmware contained in the BIOS ROM supports the following systems and specifications: ● Microsoft Windows Hardware Quality Labs (WHQL - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 37
4-1 Computer Setup (F10) Utility menu descriptions Heading Option Description File System ● Product Name Information ● SKU Number ● Processor Type/Speed/Stepping ● Cache Size (L1/L2) ● Installed Memory Size ● Integrated MAC ● System BIOS ● Chassis Serial Number ● Asset Tracking Number - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 38
bootable device and press Enter. The workstation then boots from the selected nondefault device this time only. Security Setup Password Enables you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change computer setup options, flash the ROM - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 39
Power-On Authentication Support-Enables and disables an authentication feature that requires you to enter a TPM user key password to boot the system. This feature uses the TPM to generate and store the authentication password. ◦ Reset Authentication Credential-Resets the authentication functionality - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 40
the password or access the data. System Security Data Execution Prevention-Enables or disables Data Execution Prevention mode in the processors. This mode prohibits code from running in pages that were set up as data pages, and prevents attacks such as buffer overflows. Operating system support is - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 41
to enter the Computer Setup (F10) Utility. ● Limit (CPUID Maximum Value to 3) (Enable/Disable) Execute Memory Test Tests workstation memory. The workstation reboots, and any changes that have been made are lost. The workstation might boot with memory in a sub optimal configuration. BIOS Power-On - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 42
function to single-core ● Internal Speaker (Enable or Disable) ● Monitor Tracking (Enable or Disable) ● NIC PxE Option ROM Download (Enable or Disable) ● SATA RAID Option ROM Download (Enable or Disable) Slot 1 (PCI Express x 1) Slot 1 option ROM download (Enable/Disable) Slot 2 (PC Express x16 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 43
on page 34 Updating and managing software on page 37 ROM Flash on page 39 FailSafe Boot Block ROM on page 40 Asset tracking and security on page 41 Fault notification and recovery on page 49 Dual-state power button on page 50 NOTE: Support for specific features described in this guide can vary - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 44
, or drivers To initiate a remote system installation, press F12 when F12=Network Service Boot appears in the lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 45
CAUTION: A setup configuration is model-specific. File system corruption can result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw4200 Workstation to an HP xw4600 Workstation. 1. Select a setup configuration to copy - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 46
. Follow the instructions on the screen to create the configuration diskette. 7. Download a BIOS utility for replicating setup (repset.exe) and copy it to the configuration diskette. To obtain this utility, see http://www.hp.com/support/files. Enter the model number of the workstation. 8. On the - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 47
tools for managing and updating software on desktops and workstations: HP Client Manager Software, Altiris Client Management Solutions, System Software Manager, Proactive Change Notification, and Subscriber's Choice. HP Client Manager Software HP Client Manager Software (HP CMS) assists customers in - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 48
your specific IT environment. To learn more about the PCN program and to create a custom profile, see Subscriber's Choice on page 38. Subscriber's Choice Subscriber's Choice is a client-based service from HP that supplies you with personalized product tips, feature articles, and driver and support - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 49
a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inadvertently updated or overwritten. This function is important to ensure the operating integrity of the workstation. To upgrade the ROM, download the latest SoftPaq images from http://www.hp.com/support/files - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 50
into the CD drive. USB media (such as an HP DriveKey) can also be used. 3. Power off, then power on the workstation. If no BIOS image CD or USB is found, you are prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light illuminates and you - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 51
products enables you to choose the management tool that is best suited to your environment and to leverage investments in existing tools. HP or infrared interface From the Computer Setup (F10) Utility menu Power-On Password Prevents use of the workstation until the password is entered (applies to - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 52
a keyboard error message-disregard it. 3. Select Security>Setup Password, and then follow the onscreen instructions. 4. Before exiting, select File>Save Changes, and then select Exit. Establishing a power-on password using workstation setup Establishing a power-on password through the Computer Setup - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 53
a PS 2 keyboard, you might see a keyboard error message-disregard it. 3. Select Security>Power-On Password, and then follow the onscreen instructions. 4. Before exiting, select File>Save Changes, and then Exit. Entering a power-on password 1. Restart the workstation. 2. When the key icon appears on - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 54
, the characters you enter do not appear on the screen. 5. Press Enter. The new password takes effect the next time you power on the workstation. The power-on and setup passwords can also be changed using the Security options in the Computer Setup (F10) Utility. 44 Chapter 4 System management ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 55
delimiter characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting passwords depend on the keyboard included with your workstation. Table 4-4 National keyboard delimiter characters Language Delimiter Language Delimiter - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 56
implemented as an extension to Computer Setup (F10) functions. It is only available when hard drives that support the ATA security command set are detected. On HP workstations, it is not available when the SATA emulation mode is RAID+AHCI or RAID. DriveLock is intended for HP customers for whom data - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 57
restart from Windows, if neither attempt succeeds, POST halts and the user is instructed to cycle power. To enable and set the DriveLock user password: 1. Power on or restart the workstation. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 58
Sensor, and follow the onscreen instructions. 4. Before exiting, select File>Save Changes, and then select Exit. Hood Lock (Smart Cover Lock) (optional) The is an optional solenoid that secures the workstation access cover to the chassis. It is controlled by a BIOS password. When installed, the Hood - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 59
see a keyboard error message-disregard it. 3. Select Security>Smart Cover>Cover Lock>Unlock. 4. Select File>Save Changes and Exit. Using the FailSafe key If you enable the Hood Lock and cannot enter your password to disable it, you must have a FailSafe key to open the workstation side access panel - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 60
to the hard drive. The service provider can use this information to help diagnose conditions that required you to run the DPS software. ECC fault prediction When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, it displays a local alert message - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 61
, read the Safety & Comfort Guide. It describes proper workstation setup, posture, health, and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located at http://www.hp.com/ergo. WARNING! If a product is shipped in packaging marked - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 62
the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, read all of the instructions carefully before you begin. - Failure to follow the workstation preparation instructions can result in an improperly installed - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 63
26,500V 21,000V CAUTION: 700 volts can degrade a product. Preventing ESD equipment damage Many electronic components are sensitive to ESD connector on the grounding mat or workstation. ● Heel straps, toe straps, and boot straps-can be used at standing workstations and are compatible with most - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 64
assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with a ground cord of one megohm ± 10% floor mats with a hard-tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear and software requirements ● Torx T-15 driver ● Flat blade and cross-tip - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 65
during the reassembly process, it can damage the workstation. HP strongly recommends that you keep all screws removed from the workstation, place the subassembly away from the work area to prevent damage. Additional drive-guide screws are servicing the workstation. ENWW Service considerations 55 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 66
liquids, temperature extremes, or products with magnetic fields such as monitors or speakers. Lithium coin cell battery The battery included with the workstation provides power to the real-time clock and has a minimum lifetime of about three years. For instructions on battery removal and replacement - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 67
servicing the workstation: 1. Close all open software applications. 2. Remove all diskettes, CDs, and DVDs from the workstation. 3. Shut down the operating system. 4. Power off the workstation the HP xw4600 Workstation. Figure USB 6 Processor fan 18 USB 7 Memory module sockets 19 Internal USB 8 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 68
audio 11 Password jumper 23 PCI 32/33 12 SATA * Electrically x4 bandwidth 24 PCI Express x16 No. Component 33 USB 34 Parallel 35 Serial Removing and replacing components This section provides procedures to remove and install hardware components on your workstation. Before servicing - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 69
guide and fan removal (optional) on page 83) Memory (Memory on page 72) PCI retainer (PCI card support bracket on page 76) PCI slots (PCI card slots on page 76) PCI Express card (PCI Express cards on page 78) PCI card (PCI card on page 80) Hard drives (SAS hard drive on page 93), SATA - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 70
as shown in the following figure. Figure 5-3 Removing the security lock Cable lock (optional) If a cable lock is installed on your workstation, remove it before servicing the workstation. Removing the cable lock To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 71
the screw attaching the lock to the chassis. Figure 5-6 Removing the lock screws Side access panel Before accessing the internal components of the workstation, the side access panel must be removed. This section describes how to remove and replace the side access panel. Removing the side access - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 72
lock or padlock). 3. Pull open the access panel handle (1). Figure 5-7 Removing the access panel 4. Slide the access panel toward the rear of the workstation and lift off the cover (2). Replacing the side access panel To replace the side access panel: 1. Place the access panel over the chassis and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 73
Cover Lock solenoid To remove the Smart Cover Lock solenoid: NOTE: To purchase a FailSafe key, contact your authorized HP reseller or service provider, or see the HP Web site for ordering information. 1. Disconnect power from the system (Predisassembly procedures on page 57) and remove the side - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 74
15 wrench), unscrew the two screws from the back of the chassis (2). 4. Slide the solenoid assembly away from the chassis and out of the workstation (3). NOTE: To install the Smart Cover Lock solenoid assembly, reverse the previous steps. Front bezel This section describes how to remove and replace - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 75
Removing the front bezel To remove the front bezel: 1. Lift the two release snaps located on the front bezel (1). Figure 5-11 Removing the front bezel 2. Rotate the front bezel away from the chassis to remove the bezel (2). Replacing the front bezel To replace the front bezel, align front bezel on - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 76
blanks are keyed to assist you in replacing them. Also, the subpanel can be rotated 90 degrees to install optical drives in a desktop orientation. Front panel I/O device assembly This section describes how to remove and install a front panel I/O device assembly. Removing the front panel I/O device - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 77
panel I/O device assembly out about two inches from the chassis (5). 7. Pull the front panel cables through the chassis and through the front of the workstation. You might have to slide the cables out one at a time. Installing the front panel I/O device assembly To instal the front panel I/O device - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 78
4. Screw the bracket to the front panel I/O device assembly, and then screw the bracket to the chassis. 5. Connect the front audio cable to the audio connector (1). Connect the front USB cable to the USB connector (2). Connect the front control panel cable to the control panel connector (3). If an - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 79
3. Press in on the clips that secure the power button assembly to the chassis (1). Figure 5-17 Removing the power button assembly 4. Dislodge the metal clip from the chassis by rocking the power button assembly back and forth, and then slide the power button assembly out from the front of the - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 80
61). TIP: The next step requires disconnecting several power cables. To ease the installation of the power supply, it is helpful to write down the numbers on the cables so you can easily reconnect the cables to the correct devices. 2. Disconnect all cables from the system board, drives, and cards - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 81
3. Remove the four screws from the back panel (1). Figure 5-19 Removing the power supply 4. Slide the power supply toward the front of the chassis and lift it out of the chassis (2). NOTE: To replace the power supply, reverse the previous steps. System fan assembly This section describes how to - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 82
57) and remove the side access panel (Removing the side access panel on page 61). CAUTION: To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet. If you do not unplug the power cord before installing - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 83
This section describes how to install a memory module. Supported DIMM configurations The HP xw4600 Workstation supports these memory module configurations: ● 512 MB to 8 GB RAM ● Four DIMM slots ● Dual-channel DIMMs Memory module requirements CAUTION: HP only ships DIMMs that are electrically and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 84
DIMM installation order Use the following illustration as a guide for installing memory: ● If installing only one DIMM, it must and (4). Figure 5-22 Required DIMM installation order Installing a memory module To install a memory module: 1. Disconnect power from the system (Predisassembly procedures - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 85
the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in the socket (1). 4. Secure the socket levers (2). Figure 5-24 Installing a memory module ENWW Removing and replacing components 75 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 86
PCI card slots The following figure illustrates the xw4600 Workstation PCI card slots. Figure 5-25 Identifying PCI card slots Table 5-6 PCI slots Slot Type Slot power (Maximum) 1 PC-Express x1 25W 2 PCI-Express x16* 75W 3 PCI-Express x8 (x4) 25W 4 PCI-Express x16* 75W 5 PCI 32/33 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 87
screws that attach the bracket to the chassis (1). Figure 5-26 Removing a PCI card support bracket 3. Lift the bracket out of the chassis (2). Installing a PCI card support bracket To install the PCI card support bracket: 1. Disconnect power from the system (Predisassembly procedures on page 57) and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 88
. The PCI Express I/O slots can support other PCI Express cards with less bus bandwidth than what is physically defined for the slot. Use the following table to determine PCI Express card compatibility. Table 5-7 PCI Express compatibility matrix for the HP xw4600 Workstation Slot type Mechanical - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 89
(Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61), and remove the PCI retainer (PCI card support bracket on page 76), if installed. ENWW Removing and replacing components 79 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 90
system (Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61), and then remove the PCI card support bracket, if installed (PCI card support bracket on page 76). 80 Chapter 5 Removal and replacement procedures ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 91
system (Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61), and then remove the PCI card support bracket, if installed (PCI card support bracket on page 76). ENWW Removing and replacing components 81 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 92
2. Open the PCI card retention clamp. Press the retention clamp levers down to unsnap, and then rotate them up (1). Figure 5-31 Installing a PCI card 3. Remove the PCI slot cover (2). 4. Align the keyed components of the PCI card with the slot , and then firmly seat the card in the slot (3). 5. - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 93
front fan. NOTE: The fan is only used for special configurations, but the card guide is used with all full-length add-in cards. Removing the front PCI card guide and fan To remove the front PCI card guide and fan: 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 94
of the housing. Figure 5-34 Removing the fan from fan housing/card guide NOTE: To replace the front fan, reverse the previous steps, ensuring that to remove and install the battery. The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 95
WARNING! This workstation includes a lithium battery. There is a risk of fire and chemical battery is removed. To back up the CMOS settings, select the Save to Diskette option in the Computer Setup (F10) Utility. NOTE: Batteries, battery packs, and accumulators should not be disposed of together - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 96
or tied so that they cannot interfere with the processor heatsink fans. Figure 5-36 Identifying workstation power connectors for a typical configuration Table 5-8 Workstation power connector description Item Description 1 Power supply 2 P8 3 P6P7 4 P4/P5 5 Optical drive 1 6 Optical - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 97
best HDCP performance, HP recommends that you install the latest updates: 1. Blu-ray player firmware 2. Playback application patches 3. Graphics firmware and drivers Updates are located on the support web site for your specific product at http://www.hp.com/support/ workstations. ENWW Removing and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 98
Removing an optical drive (minitower configuration) 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the side access panel (Removing the side access panel on page 61), and then remove the front bezel (Removing the front bezel on page 65). 2. Disconnect the power (1) - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 99
you plan to install another drive, remove only the four guide screws from the drive casing (2). Figure 5-39 Removing the bezel (Removing the front bezel on page 65). 2. Insert the four black metric M3 guide screws into the drive casing (1). Figure 5-40 Installing the optical drive 3. Align the - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 100
for this workstations is set to: IDE Mode-Only SATA ports 0 and 2 are functional for any SATA devices. AHCI Mode-All SATA ports are functional for any SATA devices. RAID + AHCI Mode-You will not be able to update system BIOS from the SATA optical drive. Optical drive (desktop configuration) This - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 101
the drive out (1), if you plan to install another drive, remove only the four guide screws from the drive (2). Figure 5-43 Removing the optical drive screws Installing an optical drive (desktop configuration) 1. Disconnect power from the system (Predisassembly procedures on page 57), remove the - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 102
a workstation with SATA hard drives. When the SATA Configuration Mode for this workstations is set to: IDE Mode-Only SATA ports 0 and 2 are functional for any SATA devices. AHCI Mode-All SATA ports are functional for any SATA devices. RAID + AHCI Mode-You will not be able to update system BIOS from - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 103
2. Disconnect the power (1) and data (2) cables from the back of the diskette drive. Figure 5-45 Disconnecting the diskette drive cables 3. Lift the green drive-lock release tab (1) and gently slide the drive out of the chassis at the same time (2). Figure 5-46 Removing the diskette drive from - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 104
green drive-lock release tab (1), and then slide the hard drive out of the chassis (2). Figure 5-48 Removing the SAS hard drive 4. Remove the four guide screws from the hard drive and retain them for later use. 94 Chapter 5 Removal and replacement procedures ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 105
the side access panel on page 61). 2. Attach a SAS-to-SATA cable adapter to the connector on the SAS hard drive. Figure 5-49 Attaching the SAS-SATA adapter to the SAS hard drive 3. Install the four silver, ANSI 6-32 guide screws into the hard drive. ENWW Removing and replacing components 95 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 106
connector on the service label on the inside of the side access panel. NOTE: To install three or four SAS drives, install the third and fourth drives in the workstation optical drive bays. See Installing SATA hard drives in the optical drive bays (optional) on page 100 for instructions. 96 Chapter - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 107
drive For more information about SATA hard drives and SATA RAID configurations, see Configuring RAID devices on page 146. This section describes how to remove and install a SATA hard drive. Removing a SATA hard drive To remove a SATA hard drive: 1. Disconnect power from the system (Predisassembly - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 108
Removing the side access panel on page 61). 2. Select a drive bay in which to install the SATA hard drive. 3. Install the four silver, ANSI 6-32 guide screws into the hard drive. 4. Slide the SATA drive into the selected bay until it snaps into place. 98 Chapter 5 Removal and replacement procedures - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 109
5-55 Connecting the SATA data cable to the workstation SATA port NOTE: To install three or four SATA drives, install the third and fourth drives in the workstation optical bays. See Installing SATA hard drives in the optical drive bays (optional) on page 100 for instructions. ENWW Removing and - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 110
remove the front bezel (Removing the front bezel on page 65). 3. Place the SATA hard drive in the drive bracket (1), and then install four silver, ANSI 6-32 the optical drive bay, and then slide the drive into the workstation chassis (2). Figure 5-57 Installing the hard drive in the optical drive - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 111
figures is an example of what might be installed in your workstation. Removing the processor heatsink To remove a heatsink: 1. Power down the workstation (Predisassembly procedures on page 57), disconnect power from the workstation (Predisassembly procedures on page 57), and then remove the side - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 112
2. Slowly and evenly loosen one pair of diagonally opposite screws (1) from the processor until the screw shanks disengage from the system board. Loosen the remaining pair (2). CAUTION: Do not fully loosen one screw, and then move on to the next. Loosen all screws a little at a time, ensuring that - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 113
the four screws a little at a time, that is, do not fully tighten one screw and move onto the next. If you have a torque-limited driver available, tighten the screws to 6 in-lbs. CAUTION: Ensure that the processor remains level as you tighten the screws. System processor This section describes how - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 114
2. Raise the processor socket lever (1) and open the cover (2). Figure 5-61 Removing the system processor CAUTION: The processor socket contacts are delicate. To avoid bending the contacts, use extreme care when handling the processor. 3. Pull the processor straight out of the socket (3). CAUTION: - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 115
3. Align the triangle on the top of the processor with the triangle on the corner of the processor socket, and then install the processor into the socket. Ensure that the underside of the processor is level with the top of the processor socket. Close the socket cover and lightly press down on - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 116
and then lift it out of the workstation (2). Installing the system board To install Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 117
and support links to the HP Web site related to your HP Workstation. NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. NOTE: Currently, HP Help and Support Center does not work on Windows Vista. ENWW HP troubleshooting resources - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 118
and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 119
advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/go/ workstationsupport. Helpful hints If you encounter a problem with the workstation, monitor, or software - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 120
)-Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more. ● HP Software and Driver Downloads (requires Internet access)-Links to software downloads and updates specific to HP products. ● HP Support Tools (requires - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 121
HP SoftPaq Download Manager The HP SoftPaq Download Manager enables you to download software updates for your workstation from the HP support site. To use the download manager: 1. Go to http://www.hp.com/support/workstation_swdrivers. 2. Select your workstation model, operating system, and language, - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 122
HP memory. 4. Replace the system board. Blinks red 6 times (once per second), then a 2-second pause, and then 6 beeps Pre-video graphic card error. For systems with integrated graphics, replace the system board. For systems with graphic cards: 1. Reseat the graphic card. Power on the workstation - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 123
1. Reset the date and time under the Control Panel. 2. Replace the RTC battery. Workstation appears to pause Network driver is loaded and no periodically. network connection is established. Establish a network connection, or use the Computer Setup (F10) Utility or the Microsoft Windows Device - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 124
problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 125
● If the green BIST LED (illustrated below) on the rear of the workstation is illuminated and the fan is spinning, the power supply is functional. ● If Testing power supply with BIST LED Table 6-3 Power supply problems Problem Cause Power supply shuts down intermittently. Power supply fault. - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 126
Table 6-3 Power supply problems (continued) Problem Cause Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a . Use another diskette or remove the write protection. 116 Chapter 6 System diagnostics and troubleshooting ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 127
. The workstation should start up. Diskette error has occurred. Restart the workstation by pressing Computer Setup (F10) Utility and disable Diskette MBR Validation in Storage>Storage Options. Solving hard drive problems Table 6-5 Hard drive problems Problem Cause Solution Hard drive error - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 128
. Run the Computer Setup (F10) Utility, and then enable the hard drive entry in the Storage>Boot Order list. Workstation will not start. Hard drive is damaged. Observe the beeps and LEDs on the front of the workstation. Refer to POST error messages on page 140. Solving display problems Table - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 129
system and graphics card documentation for information about changing display settings. Power LED flashes red 6 times (once every second), followed by a 2-second pause, and then the workstation beeps 6 times. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 130
not support that particular symbol. Use the Character Map to locate and select the appropriate symbol. Select Start>All Programs> Accessories>System Tools>Character Map. You can copy the symbol from the Character Map into a document. Solving audio problems Table 6-7 Audio problems Problem Sound - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 131
device properties to manually switch the audio signal from analog function until you change the output mode Workstation appears to be locked The hard disk might be full. up while recording audio audio file in a compressed format. Solving printer problems Table 6-8 Printer problems Problem - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 132
all cables. Printer prints garbled information. The correct printer driver is not Install the correct printer driver for the application. installed. The cables might not be connected properly. Reconnect all cables. Printer memory might be overloaded. Reset the printer by turning it off for one - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 133
driver for the device. installed. 2. You might need to reboot the workstation. The cable from the device to the computer does not work. 1. If possible, replace the cable. 2. Restart the workstation. The device is not working. 1. Replace the device. 2. Restart the workstation. A USB, audio - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 134
the upgrade, or memory modules were installed in the wrong location. 2. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. Observe the beeps and LEDs on the front of the workstation. Refer to POST error - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 135
connector. There is a problem with the cable Be sure workstation. Network controller interrupt is Under the Computer Setup (F10) Utility Advanced menu, shared with an expansion board. change the resource settings for the board. The network controller requires drivers. Verify that the drivers - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 136
Server contains the NIC drivers for your NIC. Computer Setup (F10) Utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Flash the ROM. Solving memory problems CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and nonECC memory. The operating system does - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 137
problems Table 6-15 DVD problems Problem Cause Solution System does not boot from DVD drive. The DVD boot is not enabled through the Computer Setup (F10) Utility. Run the Computer correct device driver. Movie does drive. Power off the workstation and insert a thin , such as audio or video. - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 138
problems (continued) Problem Cause Solution Windows does not detect the 1. Use Device Manager to remove or uninstall the DVD-ROM drive. device. 2. Restart the workstation and allow Windows to detect the device. Recording audio should be illuminated. Cable/DSL service is not available or has - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 139
If there are further problems, select the Troubleshoot button and follow the onscreen instructions. Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Is the workstation and monitor connected - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 140
a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 141
that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues. Overview The HP Vision Field Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 142
to a DVD or USB, and then use it to perform diagnostics on the workstation: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 143
Vision Field Diagnostics utility. 5. Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation. Using the HP Memory Test utility This section describes how to access the HP Memory Test utility. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 144
limited configuration data for each specific Category. ● Advanced - offers more technical and low-level data for the computer-savvy user. The Categories Audio - Shows all embedded and add-on audio devices. ● Asset Control - Shows asset control related information such as product name, serial number - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 145
. ● Storage - Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System - Shows information about motherboard devices such as fans and cables. ENWW Self-troubleshooting with HP Vision Field Diagnostics 135 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 146
. To test the memory in your workstation, exit HP Vision Field Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu. The Duration of Test options control the duration of the test sequence. The following options are available: ● Number of loops - A test - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 147
displayed during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions. ENWW Self-troubleshooting with HP Vision Field Diagnostics 137 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 148
Defect Code provides a numerical code for the failure. The error codes are defined in the Help tab. ● The Description section describes the error that the diagnostic test found. ● The Reason section describes the likely cause of the error. 138 Chapter 6 System diagnostics and troubleshooting ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 149
recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 150
on installed hardware. An audible and/or visual message appears if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: NOTE: If the power-on password is set, a key icon appears on the screen while POST is running. You must - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 151
any) are installed properly. 3. If third-party memory has been added, test using HP memory only. 4. Verify proper memory module type. 201-Memory Error RAM failure. 1. Run the Computer Setup (F10) utiltiy or Windows utilities. 2. Be sure that memory and continuity modules are installed correctly - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 152
memory your system supports. 2. Remove the excess memory. 219-ECC Memory Module Detected. ECC modules not supported on this platform. Remove the ECC module. 301-Keyboard Error Keyboard failure. 1. Reconnect the keyboard with the workstation front chassis fan. 514-CPU or Chassis Fan not - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 153
Audio Not Connected The front audio cable is not connected. Connect front audio cable. 918-Front USB Not Connected Front USB is not connected. Connect front USB cable. 960-CPU your computer model. If this message persists, your workstation might require service. ENWW POST error messages 143 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 154
BIOS. Recommended action 1. Be sure that any jumpers are set correctly and that power and drive cables are connected, both to the drive and the system board. 2. Verify that the cables are the correct cables for your computer model. If this message persists, your workstation might require service - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 155
one. processor. 1803-BIOS Update Needed for This BIOS revision does not support Install the latest BIOS downloaded from Processor the installed processor. http://www.hp.com. 1998-Master Boot Record has been lost The previously saved copy of the MBR Run the Computer Setup (F10) Utility - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 156
section lists the maximum number of hard drives supported on HP workstations for RAID configurations. NOTE: This section applies to internal workstation configurations that do not use add-in cards and JBODs. TIP: Use the table values to determine workstation-specific maximum number of hard drives - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 157
AHCI for the SATA emulation mode. This BIOS is only used to support serial-attached optical drives. This section does not apply to configuring SATA RAID in the Linux environment. For Linux SATA RAID, refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 158
BIOS setup, press F10. 2. Use the arrow keys to highlight the desired language, and then press Enter. 3. Use the arrows to highlight Storage>Storage Options, and then press Enter. 4. Use the up or down arrow key to highlight SATA Emulation. 5. Use the left or right arrow key to select RAID+AHCI - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 159
workstation Maintenance and Service Guide to make available enough physical drives to create the RAID up or down arrow key to select the RAID level in the RAID Level: field, and then press Tab. the volume. 13. Return to step 3 to create additional RAID volumes, or use the up or down arrow key to - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 160
SAS Hardware RAID on HP Linux Workstations at http://www.hp.com/support/xw8600_manuals. ● Up to the workstation-specific maximum number of internal SAS hard disk drives ● LSI MegaRAID Storage Manager (MSM) for Windows The following RAID configurations are supported on this workstation: ● RAID - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 161
of the BIOS-based configuration utility volume, up to the workstation-specific maximum number, repeat the previous steps changes then exit this menu and press Enter. 10. When the new array is created, the Adapter Properties screen appears. Press Esc twice and select Exit. ENWW Configuring SAS RAID - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 162
RAID 1 configuration Use the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Configuration Utility. During BIOS changes - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 163
Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys to select workstation-specific maximum number of drives: a. In the Create New Array screen, use the arrow keys to select the first disk for the IME volume. b. Use the arrow keys to move to the RAID - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 164
LSI Logic Corporation Configuration Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Configuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility. 2. On the Main menu of the BIOS-based configuration utility, use the arrow keys - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 165
used in place of the power-on password as an override to log into the workstation (a useful feature for a network administrator). If you forget a password, follow the Resetting the password jumper instructions in the following section. Resetting the password jumper To disable the power-on or setup - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 166
locating the password jumper and other system board components, see the service label located on the inside of the workstation access panel, passwords using the Computer Setup (F10) Utility. Clearing and Resetting the CMOS The CMOS of the workstation stores information about the workstation - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 167
external devices. 7. Plug in and power on the workstation. The workstation powers up for three to five seconds, then powers down. Using the Computer Setup (F10) Utility to Reset CMOS 1. Access the Computer Setup (F10) Utility menu. When the Computer Setup message appears in the lower-right corner of - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 168
keyboard connector Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Workstation mouse connector Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused Workstation Ethernet connector Pin 10/100-MbSignal 1000-Mb signal 1 (+) Transmit Data TX/RX 0 + 2 (-) Transmit - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 169
6 9 Data Bit 7 10 Acknowledge 11 Busy 12 Paper End Pin Signal 13 Select 14 Auto Linefeed 15 Error 16 17 18-25 Initialize Printer Select IN Signal Ground Workstation serial connector Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 170
Workstation IEEE 1394 connector Microphone cable connector (1/8 inch) Headphone cable connector (1/8 inch) Line-in audio cable connector (1/8 inch) Line-out audio cable connector (1/8 inch) Pin Signal 1 Power 2 GND 3 TPB- 4 TPB+ 5 TPA- 6 TPA+ Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 171
SATA drive connector Pin Signal Pin Signal Data Cable Power Cable S1 Ground S2* A+ S3* AS4 Ground P1 3.3V power P2 3.3V power P3 3.3V power - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 172
SAS drive connector Segment Secondary signal segment Power segment Pin Backplane Plug and receptacle cable receptacles S8 SIGNAL GROUND S9 TS+ RS+ S10 TS- RS- S11 SIGNAL GROUND S12 RS- TS- S13 RS+ TS+ S14 SIGNAL GROUND P1 V33c P2 V33c P3 V33c precharge c P4 GROUND P5 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 173
Workstation VGA connector Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Monitor ID 5 GND Pin Signal 6 GND 7 GND 8 GND 9 +5 VDC 10 GND Pin Signal 11 Monitor - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 174
+3.3V 14 -12V 15 GND 16 PS_ON_L 17 GND 18 GND 19 GND 20 GND 21 +5V 22 +5V 23 +12V-D 24 GND 4-pin power (CPU/memory/aux. sys. board) cable connector Pin Color Signal 1 BLK GND 2 BLK GND 3 WHT +12 VCPU 4 WHT +12 VCPU 164 Appendix A Appendix A-Connector pins ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 175
PCI Express cards on page 78. NOTE: The 6-pin power (auxiliary PCI Express) is only required with highpowered graphics cards. Workstation AUX_IN connector Pin Signal 1 AUX_LEFT 2 AGND 3 AGND 4 AUX_RIGHT Internal USB system board 2x5 connector Pin Signal 1 +5V 2 +5V 3 USB6# 4 USB7 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 176
processor, PCI, and rear Pin chassis fan connector 1 2 3 4 5 Signal Ground +12V Tach CMD MT Workstation FDD connector Pin Signal 1 Ground 2 FLP_LOWDEN# 3 Tach 4 FLP_WDO 5 MT 6 Unused 7 Ground 8 FLP_INDEX# 9 Ground 10 FLP_MOTOR# 11 Ground 12 Unused 13 Ground 14 FLP_SEL_A - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 177
FDD connector Pin Signal 16 Unused 17 Ground Pin Signal 33 Ground 34 FLP_DSKCHG# Workstation internal serial connector Pin Signal 1 DTR2# 2 RXD2 3 CTS2# 4 DSR2# 5 TXD2 6 +3.3V AUX 7 Ground 8 Ground Pin Signal 9 +5V 10 +3.3V AUX 11 RTS2# 12 +3.3V 13 - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 178
External SATA Parallel port and serial port stack connector Optional serial port Stacked keyboard/mouse connector Stacked RJ 45/dual USB Quad stacked USB Single vertical USB Triple stacked audio jack Clear CMOS switch/push button Power supply connector (24-pin) Processor power Diskette driver - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 179
P9 XBT1 XMM1 XMM2 XMM3 XMM4 U1 E15 Silkscreen U1037 P29 CONTROL PANEL CPU FAN SYS FAN PCI FAN BATTERY DIMM1 DIMM3 DIMM2 DIMM4 XU1 E15 Component fan header PCI fan header Battery retainer Memory slot Memory slot Memory slot Memory slot Primary processor socket Crisis recovery header/jumper ENWW - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 180
it. ● Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the workstation case ● Follow the service consideration (Service considerations on page 52) presented before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free - HP Xw4600 | HP xw4600 Workstation - Service and Technical Reference Guide - Page 181
or flammable liquids on the monitor because display or housing damage may result. Cleaning the mouse 1. Follow the safety precautions presented in Service considerations on page 52 before cleaning the mouse. 2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the
HP xw4600 Workstation
Service and Technical Reference Guide