HP rp5400 Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5
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- HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 1
rp5400, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures Product Update Manufacturing Part Number: rp54xx_Update July 2003 U.S.A. © Copyright 2003, Hewlett-Packard Development Company, L.P. - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 2
, and other terms and conditions. HP Repair and Telephone Support Refer to the Warranty & Support for your HP Server booklet supplied with your HP Server system documentation for instructions on how to obtain HP repair and telephone support. Related Documents The latest versions of all - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 3
issue that may provide assistance. It provides DC power troubleshooting procedures and illustrations. The troubleshooting procedures in this Service Note will be utilized in this document. • Service Note A5191A-28 documents a problem with the DC power converter cable that may cause a self-test hang - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 4
or may not point to any specific condition-for instance only specifying a high voltage DC undervoltage condition. In this case go to the problem statement in this document that best describes the symptom and follow the troubleshooting steps in order. System Will Not Power On to Standby Mode If the - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 5
, rp5430, rp5450 and rp5470 Troubleshooting and Build-Up Procedures System Will Power On but Will Not Enter Self-Test Figure 1-1 Power Supply Test Points 2. Reduce the server to the minimum power-on configuration. The minimum hardware an rp54xx series system requires for power on is: • Platform - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 6
self-test due to a system power problem. Since the fans turned on and stayed on, the power supply subsystem is obviously functional. The chassis code does not provide sufficient information for this condition. The recommendation on troubleshooting an rp54xx series system that fails to enter CPU - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 7
or failure symptoms. It is possible that a replacement part malfunctions or the part is not properly installed. Avoid random replacement of parts as a method of troubleshooting the problem. 2. If Step 1 does not appear to find the problem, try removing all the memory DIMMs and all the PCI I/O cards - HP rp5400 | Troubleshooting and Build-Up Procedures Product Update - rp5400, rp5 - Page 8
01/15/2002 TIME: 20:39:44 ALERT LEVEL: 6 = Boot possible, pending failure - action required REASON FOR ALERT SOURCE: 8 = I/O SOURCE DETAIL: 3 = local bus adapter SOURCE ID: FF PROBLEM DETAIL: 6 = configuration error LEDs: RUN ATTENTION FAULT REMOTE POWER FLASH OFF OFF ON ON LED State
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rp5400, rp5430, rp5450 and rp5470
Troubleshooting and Build-Up Procedures
Product Update
Manufacturing Part Number: rp54xx_Update
July 2003
U.S.A.
© Copyright 2003,
Hewlett-Packard Development Company, L.P.